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June 2023 by Elizabeth Kim
Fairfield Imports were truly so helpful! I was helped by Will and Richard and they are very honest, efficient, fast, knowledgeable and respectable. They were truly so kind and provided solutions to my car troubles! I had a lot of things popping up on my dash and I was panicking since I had a big road trip coming up in a few days. They ordered my parts the day I stopped by (Thursday near closing time) and took care of my car that Monday. I can only say the highest of them! Also, incredible customer service. I highly recommend and wish I came to them sooner! P.S. they have a fixed hourly rate of $125 currently in June 2023, which I thought was nice and demonstrated their integrity as a company!
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June 2023 by Elizabeth K.
Fairfield Imports were truly so helpful! I was helped by Will and Richard and they are very honest, efficient, fast, knowledgeable and respectable. They were truly so kind and provided solutions to my car troubles! I had a lot of things popping up on my dash and I was panicking since I had a big road trip coming up in a few days. They ordered my parts the day I stopped by (Thursday near closing time) and took care of my car that Monday. I can only say the highest of them! Also, incredible customer service. I highly recommend and wish I came to them sooner! P.S. they have a fixed hourly rate of $125 currently in June 2023, which I thought was nice and demonstrated their integrity as a company!
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May 2023 by Steve Martin
Know their business. Did a great job on my baby. She's running great
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March 2023 by Phirom Doyle
Drop Off my BMW X1 there for week for them to work on the A/C , Coolants leak and so on. So happy with the service they provided. Everything work great. No complaining at all.
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March 2023 by Amy Russell
This place charged me $306 to tell me me my car wasn’t worth fixing but said they fixed it by replacing a alternator belt. This place is a joke!!!
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December 2022 by Matthew Lopez
Inquired online for a quote on brakes. They replied very quickly and told me when to bring it in. Saved $500+ vs the dealership. Car was done on time and at the same price. No surprises. Good communication. Friendly. Will definitely go back!
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December 2022 by hollywud hemi
Mckenzie and will have great customer service, richard however is knowledgeable on what he is doing but doesn't need to deal with the customers. i have no complaints on the work done on my vehicle
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October 2022 by Dr Bones
My 2017 BMW 330e series sprung what turned out to be a massive coolant leak while I was in town visiting for a buddy's wedding. The leak, major, meant I could no longer drive the car and simple YouTube video search later - this type of thing happens frequently with BMWs and it is not a replace a hose clamp and move on. As in my case, calls to the nearby autoshops in Orange Beach were to no avail and I they could not even get me in until the next week. Fortunately, my continued calls lead me eventually to Fairfield Imports - who were understanding of my situation and guidance and solutions. I actually don't recall the gentleman at Fairfield Imports, but he even offered me a solution for an excellent towing company (Fletchers Towing) that were quite fair in reasonable in their price. Fairfield Imports then did as they said and came through getting my car's coolant leak fixed the next day. I received a call explaining their diagnosis/explanation of the problem with my car. They got the parts they needed for the repair that day and by the close of business, I received a call telling me that my car was fixed. Additionally, through their business texting - I was able to pay my bill and how to pick up my keys in the outside lockbox, which was really handy as I was able to pick my car up after hours (after they closed). I actually never met the gentleman from Fairfield Imports. All our business was done over the phone and through their texting. Their price for the work that was done was more then fair and reasonable considering what all actually had to be replaced and fixed (thanks to BMW making plastic coolant parts!). I am very pleased with the service and care I received. Finally, had it not been their recommendation for towing - I would have likely paid 3-4 times more for towing. (Note: there seems to be a racket in towing prices locally in the Orange Beach, Al area so be careful - they tend to overcharge for out of town visitors)From their initial recommendation of an excellent/reasonable priced towing service (Fletchers Towing), quick repair of a complex BMW problem, calling/keeping me informed, fair price/service, easy to manage online billing services, off hours locker/key pickup - I am VERY pleased I took my BMW to Fairfield Imports. They treated me VERY well and also did not take advantage that I was from out of town and needed my car fixed quickly to get back to work. GREAT JOB!!!Service: Auto water leak repair
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September 2022 by Peter Smith
Something worth considering if you're active duty or moving: I had my car serviced and it was determined my alternator was failing. I paid and had my car's coolant serviced, alternator replaced (as I was informed), and A/C filters replaced.The issue is the parts are not necessarily sourced from BMW to save money, which is fine as long as you're staying local. You can bring your vehicle in and it will be covered under warranty if within the time frame.In my case, my car's alternator was replaced and within about one year later after I had moved the alternator had failed so spectacularly it ruined my battery and because I no longer live in Pensacola, there is nothing this shop can do and they cannot coordinate with the dealership I am currently having service my car. According to the dealership, my alternator was putting out between 18 and 0 volts to the battery.In short, the parts are not necessarily from BMW and if you move and they fail, even if technically covered under warranty, nothing will be done to help you if you cannot physically deliver your car to their shop. They need both the car and defective part in order to file a claim with their distributor.I found their service fine and the desk always quickly answers the phone and they seem pretty transparent. I wished more could be done about my situation but it's out of their hands. Just be careful if you're going to move in the future.Services: Air conditioning
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August 2022 by Matt O'Donnell
Richard and his team were able to replace my 2008 X3 dead battery in less than 5 minutes. The dealership service you get around town does not compare to the transparency and care that this shop provides. They helped me out in my emergency situation when they were slam packed with appointments. Give them a chance and you will be a repeat customer.Services: Electrical repair
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July 2022 by chris oswald
Outstanding experience. Could not have been any better. I generally do every bit of my own work on all my cars but was really pressed for time so took it to Fairfield Imports. I knew what needed to be done and I asked them to go thru the car from nose to tail with a critical eye as I did not want to miss anything that could cause an issue. They came back with exactly the same issue I saw which was good news. First, I was right in what I believed needed to be done and second they did not try to run up the bill. Honest, prompt and professional organization. In addition they use quality parts. No junk here. OEM or OE parts which is without question the right way to go. Thanks guys!!!Services: Oil change
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June 2022 by Unconditionally Loving Me Always
Everything was exceptional from start to finish. Will definitely use again. Best place in Pensacola.Services: Auto engine diagnostic
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January 2022 by Jimmy Stepp
Great experience!! Work performed well. Richard and office staff were so helpful and nice. Bought my wife a BMW 335i convertible. They performed everything we requested including a complete evaluation of the vehicle and full service. Highly recommended! James
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January 2022 by Dustin Perry
Knowledgeable about BMW. Competitive pricing. I've taken my vehicle here for years for routine maintenance and Richard feels honest. He doesn't perform repairs unless necessary or looming problems. I've never left feeling like he tacked something on to charge extra.
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January 2022 by Axel Lozano
Needed a surprise oil change on a z4 and while everybody in the surrounding area couldn't schedule me for the little time it takes to do one until the week after these guys told me to come on in and i was out of there in under 20 minutes for less than what the dealership would've charged.If I lived around here I'd only go to them for all my bmw needs
