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June 2023 by B R.
Consistently rude and combative. I've kept trying to go here over the years hoping this will change and it hasn't. Is this in their training? Not to mention, they can't handle it when things get busy. There is zero customer service when problems arise. I brought a pkg for drop off to ship w/ pre-paid label ready to go back to a company. They wouldn't take it giving me a bogus excuse that the way it was pkg'd, that it would get caught in FedEx's conveyor belt w/ the tape. Huh? Then they wanted to charge me $14 bucks for one of their boxes to put it in. Mgmt overheard the desk clerk and intervened confirming this ridiculous statement and that yes, it was true, it's how they've always done it. I declined their insane idea and left to get a second opinion. This isn't the first time I've been lied to by this location. I ended up going to another FedEx drop off store, they took the pkg and gave me a receipt. I will never go back to this FedEx location. They power trip and they're a bunch of liars. They have no idea what they are doing.
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May 2023 by Lue Randall
Good people
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May 2022 by Eddie P.
needed some prints for a project, network was down, but the worker was patient, kind and worked around the problem.got my prints!thanks guys and gals (can i say that?)
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December 2021 by Scott S.
Poor customer service and extremely rude for a Pensacola business. Best to avoid them, but they have a monopoly in this town, which explains their attitude.
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July 2021 by Brian Brown
Store opens at 9 not 8 as posted
