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January 2024 by J K
They worked around my schedule and adjusted to last-minute changes. THANK YOU!
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January 2024 by Victor Harrison
Do not go to this tire store. I took a trailer tire up there to get a valve stem installed. It appeared to be the manager of sorts, thin African American male. He looked, and carried himself like he had just woke up, with zero personality. He looked at the tire like he was trying to think of a reason that he could not fix it. I was not looking for a free job, and was totally intending to pay, and didn't even ask for a quote, I just needed the trailer tire fixed as my trailer was on a jack waiting for me to install the repaired tire.The shop was not busy at all. He just said in a very lackadaisical way he could not fix it, and it was not fixable to replace the valve stem, and did not offer any other alternatives. I wasnt born yesterday and I knew it clearly could have the valve stem replaced, and in under 15 minutes, since I had already pulled the wheel and tire off of the trailer myself. Needless to say I was very disgruntled. I threw it back in the truck and took it to Tire Kingdom on Brent Lane,,,wow, what a difference. The lady was busy helping other customers, but paused and with a smile asked how she help me. I told her I needed a valve stem put in a trailer tire. A technician was in the show room and she asked him to take care of it for me, and went back to her original customer. The tech, had it replaced in a matter of minutes. I went back to the lady to pay for the repair, and again with a very nice smile said, there is not a charge for it.So don't do like me, and save yourself the trouble and just go to Tire Kingdom on Brent Lane first and you wont need to get disrespected, lied to, and sent down the road like my experience was at this Firestone tire store on Pace Blvd.
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January 2024 by Don Keller
Service and staff was amazing
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January 2024 by Diana Diaz
Bad customer service and rasist employees
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December 2023 by Cindy Dittman
Clean facility, knowledgeable personnel and prompt service.
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December 2023 by Sandi Lawley
They were courteous and took time to explain what needed to be done and the cost and amount of time work would take. What they promised was delivered.
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November 2023 by Christine Kelly
The Firestone on Pace Blvd is the best. I live closer to at least 3 other Firestone locations, but still I drive to the one on Pace Blvd. Jason, the manager, is helpful and trustworthy. He always does a great job.
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October 2023 by Travoris Hunt
I never used Firestone ever and I was extremely disappointed with my first time experience. I scheduled an appointment online and never got a confirmation. The email said that if there is an issue with the appointment time we will contact you. I was never contacted so I assumed the appointment was valid. That was not the case when I arrived . They said my appointment was never confirmed because I didn’t get a call. Also they where not able to work on my vehicle because it possibly has an electrical issue, even though their website says that they do electrical system diagnostics. Sounds like false advertising to me. The bayou Blvd location also doesn’t do electrical system work so don’t bother with them if that is your issue. Don’t waste your time or money!
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September 2023 by Sydney Radke
Truly above and beyond customer service. Jason the store manager was very knowledgeable. We brought in a rental car and needed a new tire. He was determined to work with the rental car company in an efficient manner. Even though the rental car company was hard to deal with, he never once lost track of what he was trying to accomplish.I would HIGHLY recommend this shop to anybody or anyone looking to get work done on their car. Every one of their staff has a welcoming smile and willing to help and/or explain anything you need a better understanding on.Thank you!
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September 2023 by Travis Mann
I scheduled an appointment online for tires and minor maintenance. The appointment was never denied nor confirmed. Calling the morning of the scheduled appointment I’m told that they are closed and that the inexperience of the crew doesn’t know how to update online scheduling or correct business hours. If a simple task is over looked would the maintenance also be overlooked for quality and detail? It’s seems now that it’s a trend for Firestone to continually mess up scheduling based on other reviews. I’ll bring my business elsewhere.
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September 2023 by tony darnes
When first went there it was for a diagnostic because the engine light came on. It was running like it was supposed.. now it takes me 4 blocks before I get up to 40 mph. I'm afraid to pull into traffic now. I have to wait until it's clear of traffic
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July 2023 by John K2
Scheduled an appointment online 7 days prior, I arrive 15 minutes before the appointment time, only to be told sorry we cant help you today due to being shorthanded, when i asked why did they not call me prior to the appointment to let me know this, I was simply told we don't do that! Terrible customer service and attitude, I will never use Firestone again due to this experience
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July 2023 by jeremy burnette
First time here. Got in my car to pick up and maintenance light not reset and my old sticker still in window. I got out to check to make sure they even changed the oil and they did but was almost a quart low. Pretty bad service won’t go back.
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June 2023 by Michael Manthey
Get service and friendly staff. The cost was a lot better than other garages offered.
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May 2023 by Aristeas
Genuinely amazing prices and the kindest staff I've seen. Couldn't recommend more
