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March 2024 by hailey jordan
The store manager Jason is AMAZING! I have trusted him and followed him to multiple locations. I appreciate him for his honesty and care that he brings to his work. Today, he was very kind and took the time to explain what exactly my car needed and encouraged me to get the complete car care package for only $10 so that I could be totally secure and confident with the running of my vehicle. I will definitely come back with all my future car needs! Thank you , Jason!
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February 2024 by Amya Rogers
Jason is great! Always pleased with any work done on my car!!
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February 2024 by Kensley Marcus
I have trusted Jason for the last 6 years with all of my vehicles. The incredible professionalism and care is unmatched anywhere else. He and his team were able to order a tire and fix my vehicle much faster than expected. I have never had a bad experience with them and will always trust Jason's leadership and expertise.
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February 2024 by Justin Fassl
Staff was friendly and very helpful
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January 2024 by Nik M.
Service was awful manager and some techs were very stand off ish Went in to get a flat tire patched they said they couldn't fix it and I needed 4 new tires ( I had continentals put on 8 months ago) anywhere else but here.
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December 2023 by Katherine Richards
Professionalism is their main characteristic. I would highly recommend anyone to visit this location for their next automotive service.
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October 2023 by katie
DO NOT GO HERE!!!!they were not transparent about the taxes and fees that were added to a diagnostic check. i was told that diagnostics is $109 after giving them my keys. it's not. it's $127, apparently. also, they drained my battery running tests and did not tell me. i had to figure it out for myself when my car would not start after being told my vehicle is "drivable". bad customer service too. the man who was assisting me for the past 2 days must have been new or poorly trained. kept giving me answers like "oh forgot to write it down" and a bunch of maybes and probablys. i will NOT be back and i highly recommend going elsewhere. literally anywhere else at all. don't waste your time here.Service: Auto engine diagnostic
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October 2023 by Ralph Jennings
Quick repair on a warranty repair. Very friendly customer service.
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October 2023 by John Mosley
2 days and 400 dollars, that's with roadside warranty. You tell me how I feel about this one horrible.
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September 2023 by CPTStarDog
Had a good experience with Jon and the crew at Firestone 9 Mile. Quick turnaround, communicative, and went the extra mile to get an issue fixed on my vehicle for less expense than they could have. I'll be back with other vehicles when I need work done.
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September 2023 by Turner Cobb
Claim to have availability’s then they call the morning of and tell you there are none after you have made appointments online. Also have had my mother conned into buying a $1800 set of new tires when hers were new with only 15xxx mikes on them, my business with Firestone nine mile location is done. Thank you
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August 2023 by Daniel Choate
Brittany did a wonderful job explaining the process when we dropped of my vehicle, and the service manager was possibly the most honest auto tech I`ve had the pleasure of doing work with. My car refused to give up it`s secrets on what was wrong and the service manager admitted he would not try any upcharges for something they couldn't troubleshoot. They have definitely earned a repeat customer with their work ethic.
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August 2023 by Colton Stuman
Very rude and off putting staff first thing in the morning. Can’t imagine what it’s like come the afternoon.
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June 2023 by Ryan Southwell
Fast, complete work. Friendly service. Explained everything that needed to be done, then did it right the first time!Services: Tires
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June 2023 by Dorian Sumpter
Staff was understanding and considerate. Very helpful.
