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August 2025 by Tania Giles
The guys at First Class Auto are amazing!!!!! They took care of my issue right away. Their prices are absolutely fair! And they are ALL super knowledgeable and friendly. Diego kept me up-to-date all the time. I would give them 10 stars is I could!!
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August 2025 by Joseph Williams
Quality work for a fair a price. Great costumer service! Will be using them again.
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August 2025 by Nicole M
I was too tired to add a real review before, but they really deserve it:
They always fix up my vehicle quickly and keep in mind that finances are tight for a lot of people. They keep prices fair and provide top quality service. Even with how busy they stay, they always seem to be able to squeeze us in. I wish I could give them 5 stars every time I bring our vehicle in.
I had an unfortunate situation where another auto repair shop tried to overcharge on a repair, I called first class auto and they gave me the real price and had my car ready the next day (the call was at the end of the day! )
If you need your car repaired and need someone trustworthy, the people here are the ones you want working on your vehicle.
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July 2025 by MOHAMMAD HASHEM ATAEE
This business is running on scam, I brought my car, ran the diagnostic, then gave me the wrong diagnostic and charged me 140$. Took it to another mechanic and they told the issue was something else. Also the ppl who are working there are not even licensed, I have a feeling they were illegal workers.
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July 2025 by Zahra Ebrahimi
Bad business practices, they diagnosed my car incorrectly, and charged me 150$. Make sense of that. Do yourself a favor and go somewhere else.
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July 2025 by Amir Ataee
This place doesn't tell you their diagnostic fee prior, when you sign the check in paperwork no where on it, says there will be a 150$ fee. I will contact business bureau and file a complaint. I have my receipts etc. Save yourself 150$ because they are making money that way. They could have at least told me their diagnostic fee before hand. They could say your diagnostic fee is 50$, or 500$. It's like going to grocery store to buy milk and you wouldn't know the price after check in, the milk could be 5$ or 5000$ and you have to pay that.
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July 2025 by Jason Reese
They've always been great. Fast, quality work and fair prices.
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July 2025 by Joanna Walker
Diego was great helping with our car need while on vacation we were long way from hometown in Texas, he was able to fix the problem.
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June 2025 by Leigh Williams
I was told $145 for an AC diagnosis ( very expensive compared to other mager companies). At check out I was charged $171.69. I called afterwards confused and told the extra charge was 'supplies'. Shouldn't supplies be added into the quote?
I was told $2247.09 to fix my AC. I left with a basic understanding, called back at a later date to get a better understanding of what was happening and why so expensive. John was really rude and short with me. He kept interrupting me also and kept raising his voice. I was asking questions like about the details of my vehicle and he said he didn't know and the person who worked on it wasn't there. There were no notes detailing the issue or who worked on my vehicle.
He told me he'd have the manager call me tomorrow. I'm hoping when Diego calls me tomorrow he'll have exact details.
***DO NOT RECOMMEND USING THESE GUYS!!!**
I was treated poorly, over charged and it was not explained properly to me what the issue was with my AC system
MIDAS ONLY CHARGES 89 and I got similar quotes from Firestone also.
UPDATE: 6/26/25. After being told by John that the manager Diego would get in touch with me the next day, I still have not received a call..
DO NOT TRUST A COMPANY THAT WILL NOT EVEN CALL BACK WHEN YOU JUST SIMPLY WANT TO UNDERSTAND EXACTLY WHAT THEY FOUND WRONG IN YOUR VEHICLE
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May 2025 by ProjectCanis
I first came to this shop because my front end was making some horrible noises. They gave me a break down of what was wrong with everything, including tightening lugs that for some reason were loose. At no charge, which was a huge relief, because I'm not exactly well off. Came back today to get some work done and these folks have been absolutely amazing! They are doing everything they can to make sure my vehicle is safe again. You guys are definitely getting more of my business in the future! And everyone I can send your way, I will. That's a promise.
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May 2025 by Meghan McCarthy
My car broke down on a SATURDAY on MEMORIAL DAY WEEKEND and these professional men found what was wrong, replaced it, and kept me thoroughly updated while I was away from my car. They provided fast and excellent service!! I truly am so grateful for their generosity, especially when EVERY OTHER AUTO SHOP was closed in town. I highly recommend to ANYONE and will be coming back for all repairs in the future!!
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May 2025 by wigiewiliann
They installed an air conditioning compressor, but didn't check if it worked. I don't believe they even added freon. Then you review their business but first you get a warning that your personal information will be available. Word of mouth will get around.
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May 2025 by Skylar Vinson
Amazing staff. Great part of the community. We showed up with a ford focus screaming like a banshee and they made sure to squeeze us in the tight schedule and got us in and out of there! They were very transparent and communicative. I will always recommend and will most definitely return.
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May 2025 by Diane Kelz
I had my motor changed at this place they told me I had a 6 months warranty on the motor and a 2 year warranty on the labor. When I got my car back 3 weeks after dropping it off on November 24,2025i had to put 3 quarts of oil in it, my power steering fluid was leaking causing me to put fluid in the power steering every time I drove it. For 3 weeks I was buying fluid everyday till my friend fixed it for me .My air conditioning was no longer getting cold. The motor mount was missing the bushing causing by motor to lift up about 2 inches every time the car was put into gear. Than 5 months into driving the car the motor was knocking. So I took the car back to them I spoke to Diego the manger this was on Monday April 28,2025. I informed Diego I was going to New York for the week so they had the week to fix it before I needed it again. They did not pull my car in the shop until Saturday may 3,2025. When I returned Monday may 5,2025 they were not done with the car. Which was no big deal. I called a few days later Diego tells me my 6 months was up. At that point it had only been 5 months. I had to break down month by month for him cause he obviously don’t know how to count. He than tells me I need to provide receipts showing I did an oil change now I’m not one to keep receipts so I do not have it anymore. Diego tells me that he is not goin to honor my warranty now. I called him yesterday afternoon asking him to leave my keys in the car on the driver seat and told him I will see him in court I was not b able to get a ride there till later in the evening he says ok. I got a ride there last night around 8 pm just to find no keys in my car and cars locked up. So I called Diego again today around 4 pm I said hi this is Diane the owner of the tiburon Diego set the phone down and answers another call I could hear him talkin on the other phone. I hung up and called back and he wouldn’t even answer the phone at that point. I paid them $1850 to repair my car. Now To get my car back and have one problem after another and to b disrespected is absolutely insane! This is the worse customer service I have ever had to experience in my life! I DO NOT RECOMMEND ANYONE USE FIRST CLASS AUTO REPAIR IN PENSACOLA FLORIDA FOR ANY OF YOUR AUTO NEEDS! They don’t get the job done right they don’t honor they own warranty and that manager Diego is the most rude and disrespectful human!!!!
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May 2025 by Sun Coast Films
From what I thought wa going to be an expensive repair, it turned out to be nothing. They are very professional and honest. And this is where I will be taking my car fot my automotive needs from now on.
