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November 2023 by vanah gee
Conrad and Brian helped with the purchase of my Durango GT. They did a great job! Fast and friendly, sent us home with a fresh baked apple strudel! Highly recommend
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September 2023 by Mindy Byrd
We had a very enjoyable experience purchasing our vehicle with Frontier Motors. Rob Ballard/Sales is very attentive and responsive to calls and messages. Rob Ballard was prepared for our visit by having the vehicle I called about ready for a test drive. Rob also had sent me a preview of the vehicle via video text message the morning of.We also had the pleasure of working with Brian Merritt in finance. Finance can be frustrating in 2023 with the crazy rates but Brian assisted us in getting the best rate in this crazy market.It’s the extra personalized details and down to earth conversation that will definitely have us returning in the future and recommending to friends.
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September 2023 by James Jipson
My wife, Lorene, found Frontier Motors for us. The staff, in particular, Randy Stock, Sales and Brian Merritt, Financial were both pleasant, honest human beings. Something that I have never said before about people in this business. I recommend Frontier Motors and both of these gentlemen to everyone. I have never felt so comfortable in an Automobile sales/buying situation. 6 stars.
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August 2023 by M Hardy
Just sold 2 vehicles to Frontier Motors. We had a couple of extreme low ball offers from other, major dealerships in the area and were sick of trying to sell ourselves. Frontier was the only dealer to make us reasonable offers on both vehicles and the transactions were quick and easy. I haven't bought from them yet but you can bet they'll be my first stop next time I'm in the market!
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August 2023 by Adro Nitu
I was searching for a Cadillac XT5, not easy to find but I was lucky to see one on Frontier Motors website. Being new to the Pensacola area I knew nothing about them so, a bit hesitant I took the chance and drove there to see the car. What a good decision I made!From the beginning, when I met Ron, the salesman, to the sales manager, and to the end of the purchase, when I met Bryan at finance, everyone was extremely courteous, professional and knowledgeable.Was over 100 degrees that day but Ron did everything possible to make me feel comfortable, he took me inside, brought the car to the front and let it run for a bit to get cooler before I went for a test drive. I didn’t feel any pressure, he listen and answer all my questions, and I did have questions…Ha. I love my new car and I really enjoyed buying it. What a good experience!Frontier auto dealership truly cares about its customers. Please give them the chance to serve you. Ask for Ron, the salesman, that made the buying process so easy from the start to finish.I can’t find enough words to Thank You Frontier Motors Auto Dealership for helping me getting exactly what I wanted and a delicious apple strudel!
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July 2023 by AJ T.
I can't say much. Went by to see about getting a car for cheaper than we were paying for our current one. The salesperson seemed utterly uninterested in talking about anything. Nothing about inventory, what down payment we could put forward or what we were looking for, just sounded like they wanted us out of there. Won't be back. A real shame since this place came so highly recommended by coworkers and friends. I know about the current interest rate problems but we're about to be in a situation where we're not going to have a choice.
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July 2023 by Bob Clarke
Just moved to the Pensacola area a couple of months ago. I stumbled upon this dealership while searching for reputable automobile dealerships on Reddit. The greater portion of the comments were positive, so I decided to take a drive and see the lot. I was a little hesitant because it's an independent - but boy was I surprised. I was greeted by Jason, it was pouring down rain. Jason had an umbrella in hand to keep me dry as I exited my car. Super friendly guy. After inquiring as to what I was looking for, Jason drove me around the lot in a golf cart to scan the cars in the lot to see if anything caught my eye. First thing I noticed was the cars were all fairly new models and appeared to be in very good condition. I selected 4 SUVs (A Lincoln Aviator, Genesis GV70, Cadillac XT6 and a BMW X5) to take a closer look at. Jason brought each car to the front entrance and gave me an overview of each vehicle before I test drove them. All the vehicles were low mile, clean and in excellent condition. The test drive route encompassed city roads and highways, so I could get a feel of the performance and handling. At no point did I feel any pressure to select a vehicle and commit to purchasing it. We discussed my likes and dislikes in the office area, and Jason introduced me to the sales manager Monroe. Monroe was just as friendly as Jason. I explained that I had to leave (as I didn't expect to be at the dealership as long as I was - but it was well worth it) and would sleep on a decision. I was assured there was zero pressure on me to make a decision either way, which was pretty refreshing. Overnight I did some research on the cars I drove and narrowed it down to two. Jason and Monroe created worksheets for the two vehicles I was considering - which showed me line by line my out the door price. They even negotiate (Which is a rarity post covid). Long story short - I decided on a vehicle and purchased it. The Finance Manager Brian was just as friendly as Jason and Monroe. Brian worked up the final paperwork and assured I understood each number...DEAL DONE. Bottom line: I cannot recommend Frontier Motors enough. The cars are fresh and clean and newer models, nothing was overpriced in my opinion. There is a wide selection that will fulfill varying tastes and financial needs. Every member of the staff I encountered was friendly, helpful and knowledgeable. The facility was clean. I was super impressed. Probably one of the best buying experiences in my lifetime (and I am 61 years old). This review is completely legit. I was not paid or promised anything. I just felt compelled to share my fantastic experience at this gem!! I'm ecstatic. Take a look for yourself.PS: the Apple Strudel is EXCEPTIONAL!!!
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July 2023 by Kevin D
This review is a little longer than I’d like but I believe it could be very important to you. Please know that I have never left a review for anything. I don’t believe it’s my responsibility and I don’t want a relationship, don’t want to be family and friends, follow on social networking sites or be a Gold star customer etc., etc. When I find something, I pay what is required and end of relationship. I Don’t want to be bothered with marketing and up selling.I’m 68 years old and there is very little that impresses me anymore. I’ve seen and heard it all…..UNTIL NOW. I was on a search for a quiet a few months for my retirement car. Spoke on the phone with many sellers, dealers etc. visited several cars of interest but none were quite what I was looking for or in the stated “like new” or “pristine” condition. Some of it was a matter of opinion and some was simple deception. I believe most everyone hates the car buying process and for good reasons.Quite by chance I stumbled across Frontier Motors. I found a car on their website that I was highly interested in. From beginning to end I couldn’t be more pleased with the process. Everyone was extremely courteous, knowledgeable and professional. There was no wasted time as they are extremely efficient. They go out of their way to make it this way. If there is an issue or discrepancy they get on it immediately to rectify it.They truly believe “customer first”. It’s a family run “style” business. For the first time in all my years of buying cars I was looked at as a person instead of a walking talking wallet.My “new” car is a 10 year old Corvette and in incredible condition. I live just outside of Orlando and never went to physically see the car located in Pensacola. Everything was on the phone. They answered every question I had perfectly. I know Corvettes. This is my fourth. If they were going to try and snowball me, I would have known. I asked them for additional pics and to do a careful walk around and through for me while on the phone with them, as I inquired about certain specific aspects. Their description and opinion was honest and spot on.I retired from over 30 years in law enforcement. I don’t trust easily. I was so comfortable with them that I bought it site unseen, even though I was ready to fly out there immediately. I would have never guessed I would ever do that. And what a beautiful purchase it turned out to be.I will absolutely recommend Frontier to family, friends and anyone in need of an automobile. Ask For Don. He was my salesman and I trust him implicitly.Please do yourself a favor and check them out or keep them in mind for your next purchase. Not only will you not be disappointed, you’ll be thrilled. It’ll be the easiest car shopping experience you’ll ever have.
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July 2023 by Professor McGonagall
Best service and cars ever! I always return when it’s time to purchase a car. Reliable and honest. Thank you Matt
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June 2023 by BEACHIN EVERYDAY
Bought a jeep from frontier a few months ago. Only leaving two stars because my salesman was nice and seemed to do great. Anyway long story short the jeep has now since broken down after driving it 10k miles. Took it to the jeep dealership and they said it seems it's had a blown head gasket for 15k miles or more. Jeep also said it seems somebody tried to do a patch job without replacing the broken parts. I called frontier with little to no help he just basically said to bring it back so his mechanic, likely the same one that tried the patch job could look at it. Of course it's about 1000 miles over the warranty they sold me. Anyway just beware and please take a good look and run tests if need be. We took a very very good look and still missed the hack job before we bought it. It'd be nice if they'd even tried to have helped but I cannot tow the jeep an hour away with the heads ripped off of it. Nor do I really want the same guy looking it it that potentially did this nonsense to begin with..
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June 2023 by Jo Amon
This is my second time buying with Frontier, and if I EVER need another vehicle, they will definitely be my go-to! We told Jason our bottom line up front, what type of vehicle we were looking for, and for me (personally) which colors I was willing to consider (my husband couldn't care less). He did not try to up-sale us. Stayed well within our price range, and we found a beautiful, clean, single owner, 2020 Hundyai Santa Fe with ridiculously low mileage. Less than a week later, my husband took it in to get an oil change (which should not have been necessary), they discovered the cabin air filter also needed replacing, and a "mouse house" in the engine compartment. When my husband went back to Frontier armed with this information, ready to do battle, he found a sales force just as angry as he was, and they refunded the money he spent on the oil change service on the spot. This is one pre-owned auto dealership that truly cares about its business, its customers, and its reputation. I can honestly most highly recommend them.
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June 2023 by sage cole
My daughter and I stopped in to see if they had a vehicle for her. We ended up purchasing a very well taken car of 2014 Mini Cooper with low miles that was perfect for her. The experience was, by far, the easiest and most seamless car purchase I've ever had. No pressure, no extra fees or hidden charges to haggle over, and they were willing to negotiate the price of the vehicle. Our salesman, Terry, was great, and the owner even gave us a tasty treat after we sealed the deal. I'll definitely be giving Frontier a chance for me to be a repeat customer when the time for another vehicle purchase comes.
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June 2023 by Masood Sayeed
I flew in from Denver to purchase a custom Chevy full size conversion van from Frontier Motors. They allowed me to take it to a local Chevy dealer to have it checked out. When a problem was diagnosed that needed attention prior to me driving it back to Denver, Jason Burnett my sales rep and Todd Gordon his manager promptly approved for the necessary repairs which took 5 extra days. Todd the GM graciously compensated for the extra time I had to spend in Pensacola which I enjoyed the beaches and Southern/Seafood. When the van was ready it was brought back to Frontier Motors and spiffed up for me with a full tank of gas and Todd personally took care of all the purchase process and I was on my way to Denver in an hour. As a final goodbye and good luck, Todd presented me with an amazing Apple Strudel from a local bakery for me to snack on my 26 hour drive back to Colorado. I don't normally write reviews and certainly not for car buying or dealership experiences. I have owned many cars over the years and this was by far the best experience I have had. I highly recommend Jason Burnett and Todd Gordon at Frontier Motors Inc in Pensacola, Florida.
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June 2023 by Jo Anne H.
The bad news is is that nobody has told these guys that they are used car salesman! The good news is, that in my 50 some odd years of life I've never had a more pleasant car buying experience! Friendly folks, a fair price for my trade-in, when it was discovered that my standard tire inflation system was not with the car I wanted to purchase, They got me a brand new one within 48 hours! They went above and beyond! No high pressure sales here. Thank you so much for a wonderful experience. I sure do appreciate it. God's blessings to you and yours!
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May 2023 by Tim Brittain
This is the smoothest car purchase I've ever had. It was actually enjoyable! I submitted an online request about a car and Brian responded right away. He was pleasant and easy to work with. Absolutely no pressure. He just worked with us to get us in to a car we like. I highly recommend using Brian at Frontier Motors.
