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January 2024 by Justin&Kayla Merry
Fast, prompt same day service. I had coil and spark plug replaced. Picked up vehicle within 6 hours. Staff was courteous.
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January 2024 by Sarah Langan
Gary's shop has been one I've started using about 2 years ago. The level of "happy" I am with the service is not measurable! Gary and everyone at the shop not only treat you with genuine care and courtesy, they treat you like family. They are extremely communicative and work hard to earn your business and respect. I am a VERY proud supporter of this business! Thank you to Gary and his team for always taking such great care of my vehicles!
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January 2024 by Clifton Hudson
If you ever want your car fixed by an extremely competent and trustworthy mechanic/team, Gary Sapp is your guy. He runs a great business and is a great guy. Gary gives back to his community, and you know when you pay for a service, you're not only not getting swindled but you're helping a local guy who helps local folks! I couldn't recommend him enough!!!
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January 2024 by Julie Mcdonald
I have to say that I’ve struggled with finding honest car repair services in Pensacola. As a native, I have used several mechanics and many of these experiences have been less than pleasant. I don’t mind paying but I want to know that I am getting a fair price from professionals who will stand behind their work (and not do any unnecessary work) Thats what you will find at Gary Sapp Automotive. You ladies know what I mean when I say we often get treated differently when taking a car in to be repaired. Well not at this place. They treated me respectfully and repaired my vehicle promptly. If you are looking for someone you can trust with your car this is the place!
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January 2024 by Deb Fuller (Atlas)
Gary and his staff came through for us on short notice by replacing the brakes on our 2013 Hyundai Tucson four days before we left for Disney World. We asked them about an unrelated rattle, which they tracked down to the muffler. We chose to wait until our return from Disney and replaced the muffler the next day following our return. Thanks to Gary and his staff, we had a truly magical time! Gary and his staff are the definition of professionalism and trustworthiness!!
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January 2024 by Brent King
My wife and I have used Gary and his team for all of our vehicles. We would not think of using anyone else. Staff is always friendly and they know their stuff. Never an issue with their work. Top notch!Hey Diesel. ?⬛
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January 2024 by JERI COX
Whenever we need anything done or looked at on our automobiles , we know we can call Gary and he will tell us with no hesitation to bring it in. Thanks guys for always being there for us when we are in need. Your staff is very professional and nice to work with. HAPPY NEW YEAR TO YOU ALL!!
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November 2023 by Jeffrey Stacy
I called to set an appointment for them to take a look at my vehicle, which has been giving me transmission problems. At no point during the call did they tell me they charged a fee to diagnose. When I dropped off my vehicle, without explaining what they were having me sign, they requested that I sign a sheet (which allowed them to do work without a written estimate). I asked them if they would inform me of what work needed to be done before they charged me for work, and only at that point did they tell me that they charge an hourly diagnosis charge. Then, the woman at the counter very sarcastically and rudely told me, "Yeah, that is how our technicians get paid. They don't work for free."They have lost a customer for life. They purposely withheld from me that they charge a fee to simply look at and diagnose your vehicle. Don't sign anything without fully reading it!Also, I noticed after this experience that many other reviewers have had a similar experience. Beware of these dishonest folks!
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November 2023 by Andie Trahan
At Gary Sapps they have worked on my car and my rv. They were friendly and the price was great. I will take my car back there if I ever need to. They did a great job and were easy on my wallet!
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October 2023 by Verla Price
I have been a customer of Gary Sapp Automotive for seven years. From the moment I make the initial call until I pick up my SUV or my Truck I consistently encounter nothing but professionalism and expertise. I recently loaned my SUV to someone who activated the alarm system and let the battery run down.. I was out of town so I called Gary Sapp and they sent a technician to shut down the alarm system and took the SUV in for a new battery. Gary Sapp Automotive is my first call every time.
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October 2023 by Glenn Ziegler
Just started on a trip when engine started acting up. Took it to Gary Sapp n explained my situation. They diagnosed and completed repairs the next morning so I could complete my trip. Great customer service and truck runs great! Thanks to all!Services: General repairs & maintenance
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October 2023 by James Stiles
Professional people, very thorough and understanding of my situation. Reasonable price and kept me informed all through the process. I highly recommend Gary Sapp Automotive.Services: Auto engine diagnostic
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September 2023 by Top Notch Painting and Home Repair, LLC
Theses people are the best, I have been to a lot of garages and these people definitely delivered. My truck was down and when this happens my work is shut down. My harmonic balancer went bad and they told me to bring it in and they’ll see what the can do. They called me step by step to let me know how things were going and my final call was to come pick it up. I was mind blown!! And it was done right?? So when I say they are the best you can take that to the bank. I highly recommend Gary Sapp and I will continue to go there for any future issues. Thank you Gary Sapp?
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September 2023 by Liz Simmons
Gary Sapp automotive has been there for me through some tough times by getting my vehicle repaired in a timely manner. They have great customer service. They keep me informed and help me understand what needs to be fixed.Service: Auto brake repair
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September 2023 by Michael Meharg
I drive from perdido key to them, an pass many shops alot closer.well satisfied with their work ,an honesty.
