-
November 2023 by Terrie Cash
I brought my car to be fixed and the office manger, Robin, was extremely rude. Gerber Collision & Glass sent my insurance a quote to get my car repaired and I was told I would be called when all the parts have arrived. Several weeks had passed so I called Gerber and Robin told me that my insurance had cancelled the order. I found this rather odd so when I called USAA, they informed me Gerber had cancelled the order. Take your chance on getting quality customer service. Maybe Gerber would have done a good job, but I would never know since I couldn't get pass the office manager.***No one has reached out to me!***
-
November 2023 by Monica S. Jackson
My husband did a lot of shopping around before choosing Gerber. They were so helpful and professional and worked with us during the whole process. Someone hit the side of our SUV and I really thought it was never going to be the same or that we would have to go looking again even though we had just purchased it a month prior to the accident. I'm very pleased with their work. By looking, you can't even tell. A big thanks!
-
November 2023 by Jim Brown
This was by far the best experience I have ever had dealing with a car repair/body shop! Everyone was courteous, professional, they communicated extremely well, and did a better job than I was expecting.Services: Painting
-
November 2023 by Chris
After a few hiccups, William made good on his word to fix the issues I had with the paint and fender flare on my vehicle. I had an family emergency out of town, William guaranteed me he’d have my vehicle ready when I returned… he kept his word.
-
November 2023 by David S.
I wouldn’t trust my vehicles with any other place. Great people, great service, and great work. Excellent and highly recommended.
-
October 2023 by Kaitlyn K.
Great how they give updates on your vehicle through your experience. 4/5 stars for the delay at the end and not notifying my husband that he would have to wait another 4 days for it to be ready. But overall our truck looks brand new!
-
September 2023 by Francine M
Worst customer service. I scheduled an appointment online for to get an estimate. I received a call several hours later telling me they can't give me an estimate as they do not work with my insurance. I am new to the area and asked if they don't take private payment. They refused to honor their estimate appointment time. Very disappointed in their lack of customer service.
-
September 2023 by Manda Whiting (zombichick000)
So glad I came back to Gerber! They have a lifetime warranty (as long as you own your vehicle!) and I had to get some repairs done by them previously, but there was an issue with a door/window that irked me for months. IDK why I didn’t try to get it fixed by them sooner, but I didn’t. However, true to their word, when I brought my car to them for repair work again, I mentioned the old door/window issue and they fixed that along with the regular repairs that were needed, NO extra charge! Now my car is back 100%, NO issues this time, and I am completely satisfied! :-D
-
August 2023 by A W
Excellent service. They were efficient, professional, and friendly. I was kept informed every step of the way on my repair progress.
-
August 2023 by Charles Curtis
Go see Brandon for perfect service.I highly recommend Gerber for all of your body work
-
August 2023 by PENSACOLA FLORIDA
Scam alert. Overcharges repairs to bleed you and then never really fixes the issue so you have to keep coming back.Service: Body & Trim
-
June 2023 by Mark Bartlett
Great people. Excellent customer service. Highly recommend!!
-
June 2023 by Robert Granberry
William and Mary were wonderful and I highly recommend this shop for everyone!Service: Body & Trim
-
April 2023 by Lindsay Bass
Very nice people and even though they could not help my vehicle, they definitely helped me! They are very on top of things here and didn't hesitate to call my insurance company to get onto them plus they helped me get the vehicle totaled out.
-
February 2023 by Robert Thorne
Pretty fast service if you can wait to get in there. The supply system is behind big time! It's going to be quite some time before we get over that.
