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April 2024 by Daneshia Lewis
Went there the other day and the girl in the front with the green looking hair has a horrible attitude I love the cookies here but as disrespectful as she was it ruin the entire experience for me.
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March 2024 by Wendy Hatcher
The Great American Cookie company is a store that has been around for EVER! Their quality has been going downhill for YEARS!!! IF THEY WERE THE SAME AS WHEN I WAS GROWING UP, ALL OF THE GROCERY STORES AND SUCH WOULD NOT COMPETE WITH THEM! However, you can get cookies just as good at Sams or anywhere, really! Shame. They were once wonderful!
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July 2023 by Yara Rain
Horrible customer service experience yesterday at this location. Ordered some cookies the younger lady that helped me had a horrible attitude. She even turned around to complain about my order of double doozies to her coworker who then made eye contact directly with me and smirked. I apologized to her for placing the order and felt like I was doing wrong by ordering. It’s just terrible this is the only location near me or I would take my business elsewhere. On top of that the cookies are not filled correctly and look more like an Oreo filling than double doozie. I love the cookies so much and it’s such a shame after all these years of spending money there I’ve never felt like my ordering of cookies at a cookie establishment caused the worker to get so mad.
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June 2023 by Jayden Zenobia
great American cookies are great… however I would love for the blueberry muffin cookie to be returned. Perhaps it could be longer than seasonal? Can it be requested for the all time menu ? I’m very displeased that the blueberry muffin cookie was taken out of inventory. That was the BEST cookie great American has EVER had to offer. I am very disappointed and would very much like to look forward for the return of this cookie!
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March 2023 by I am Xaydi
Excellent place under new mgmt had problems before. It was great this time!
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November 2022 by Terriana McNeil
I loved going here until I found a hair baked into one of my cookies. :/
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October 2022 by Sharon Foust-Mills (Sharon)
Delicious!
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September 2022 by Aretha Watson
Excellent as usual. The pecan Supreme cookies are delish. I'm pitiful when it comes to that place. Good when you're riding alone..you don't have to share. Lol. Have a great day. See you real soon.
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August 2022 by Maksim Blair
I stopped by here for a sweet treat and was not disappointed. The staff were friendly and served us promptly no complaints on the cookie as good as expected!
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April 2022 by Tells The truth
I went the other weekend no issues. Came back today 4/26/22 and had issues with the girl with lots of attitude! I ordered the same package as the week before and the same cookies and now all a sudden that can’t be done . It was the m&m cookie sandwich. That deal is only on the buy 5 get 1 free. Not included in the buy 10 get 3 free. Okay so now I’ve got the buy 5 get 1 free . I go to pay and it 15 plus dollars. I told her it was suppose to be 10 something plus tax. Oh well I upcharged you for those two cookies. I explained to her you just said that it was included in the buy 5 get one free. Now your flipping the script at checkout. So I paid 15 plus for 6 cookies. Ridiculous if it wasn’t for my kids standing there wanting a cookie I would have walked away. Especially with her attitude. I even explained to her the guy working was the one who did the buy 10 get 3 free package for me over the weekend. . She did not care and had zero experience for customer service and certainly doesn’t know what she’s doing. Very contradicting. I should have known when I walked up she was talking to a friend when she rolled her eyes because I was standing there waiting to order. Never again will I spend a dollar here again. Reviews above speak volumes. Clearly none of our reviews are taking seriously
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April 2022 by Amanda Owens
These cookies are pricey but so freaking good!! I was sad that you didn't have the cheesecake brownies today though.
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March 2022 by Tiffany F.
I ordered a cookie cake online, which was a very simple process. It was ready on time and looked exactly how I wanted. The cookie was huge and had a lot of icing.
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January 2022 by Molli B
Cookie was good, service was an issue. I was waiting in line and was up next. After the kid helped the people in front of me, he pulled out his phone and started texting at the register right in front of me for a minute and a half (with his gloves on) and then put his phone back into his pocket, then greeted me. I asked for a cookie, he then touched my cookie with the same gloves he was wearing while texting. I don’t think you realize just how dirty phones are. This creeped me out and was rude he sat there texting on his phone while I and others were waiting in line. At least go to the back to do that and don’t just sit there while I’m staring at you, waiting to be acknowledged.
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October 2021 by joshua willis
Staff here is top notch
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May 2021 by Jennifer Kersey
Happily Satisfied with my sons 3rd birthday cake! He is not a cake eater so this was perfect! So glad we upgraded the size from the square size