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January 2024 by Gerard Thomas
Great bunch of people who know what they’re doing and are very knowledgeable and professional
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January 2024 by Mitchell Hill
Steve and his crew went above and beyond. Dealt with my nightmare of a truck more than I assume they wanted, diagnosed and fixed an electrical issue although they don’t typically do that sort of work. Can’t say enough about how they saved my butt as time was of the essence.
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December 2023 by hf c
Had a Ford E4OD completely rebuilt with a torque convertor for roughly 3200 in July. Have had no issues since then, I dont think I will need to exercise the 2 year warranty. Ex trans tech freind, and everybody I knew told me go to Hirst as it's one of the few honest transmission shops who won't sell you a rebuild for simple issues that doesn't require a teardown. Met Steve personally. He was friendly and very helpful to my questions involving maintenance and break in recommendations. I would recommend hirst for any of your transmission needs.
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November 2023 by Steve Leone
We were traveling and had an issue on a Friday afternoon. Hirst was helpful and jumped right on it to get us back going and on the road. Highly recommendService: Transmission
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October 2023 by Tara Thompson
When an issue presented itself within the transmission of my newly purchased vehicle I contacted multiple transmission repair shops with my questions and concerns. Out of the many shops I contacted, Steve with Hirst was the only man who thoroughly listened to my concerns and answered my questions without cutting me off mid sentence and telling me to just drop the vehicle off. I had planned to drive my vehicle to Hirst on my appointment day, but unfortunately my car stopped shifting before my appointment. I contacted Steve and presented my issue of safely delivering my vehicle to him and he made arrangements to have my vehicle brought to his shop for diagnosis on my appointment day. Within a few hours of picking my vehicle up, Steve called me with the verdict. My transmission would need to be rebuilt. He quoted me a fair and affordable price and offered me a 2 year warranty. I thought it over for a few hours and called him back and asked him to begin the rebuild. They had possession of my vehicle for 7 days. In a week exactly he called to tell me my vehicle was repaired and ready for pickup! As of now, my vehicle is shifting like a champ and we are back in action! I will always go to Hirst with any of my transmission needs! They made this experience very easy for me and i am forever grateful for Steve and his team at Hirst Transmission! Thank you all!Service: Transmission
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October 2023 by Tara T.
When an issue presented itself within the transmission of my newly purchased vehicle I contacted multiple transmission repair shops with my questions and concerns. Out of the many shops I contacted, Steve with Hirst was the only man who thoroughly listened to my concerns and answered my questions without cutting me off mid sentence and telling me to just drop the vehicle off. I had planned to drive my vehicle to Hirst on my appointment day, but unfortunately my car stopped shifting before my appointment. I contacted Steve and presented my issue of safely delivering my vehicle to him and he made arrangements to have my vehicle brought to his shop for diagnosis on my appointment day. Within a few hours of picking my vehicle up, Steve called me with the verdict. My transmission would need to be rebuilt. He quoted me a fair and affordable price and offered me a 2 year warranty. I thought it over for a few hours and called him back and asked him to begin the rebuild. They had possession of my vehicle for 7 days. In a week exactly he called to tell me my vehicle was repaired and ready for pickup! As of now, my vehicle is shifting like a champ and we are back in action! I will always go to Hirst with any of my transmission needs! They made this experience very easy for me and i am forever grateful for Steve and his team at Hirst Transmission! Thank you all!
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October 2023 by Beverly Burns
Very honest, professional auto/ transmission shop. I appreciate Steve's referral he gave to me. Will reccomend to my friends.
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September 2023 by B Vic
Honest likable family business. They fixed our transmission a year ago and we haven't had a problem since. Also, we enjoyed doing business with them.Service: Transmission
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September 2023 by Dak Mc
The best transmission specialist in Pensacola HANDS DOWN! The customer service is also outstanding. I will never use anyone else.
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August 2023 by Damon Everritt
Wow. This was a great experience. The free evaluation showed I had a different issue than the transmission and they were honest and did not try to have me do work that was not warranted. I was very pleased and will recommend them just due to the honesty and professionalism they showed. Keep up the good work!!
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August 2023 by Mackenzie Kees
We spent just over $3,000 with Hirst in April of this year fixing my dad's truck (for a "complete transmission overhaul including torque converter"), which has sentimental value to me, as we lost him in 2021. So, the problem: there was an issue with the transmission lines, which we were not notified about nor were they replaced during the “transmission overhaul” (definition per Mister Transmission: requires the removal & disassembly of the transmission in its entirety. Every part of the transmission is inspected for wear and damage, and then it is cleaned in a special cleaning solution, or replaced with another part depending on its condition), so when my fiancé was driving the truck all the fluid came out & the transmission burned up. We have the warranty & receipt and of course called Hirst to ask them to make this right before I resorted to leaving this negative review, but they are currently refusing to fix their mistake. Do NOT go to these people if you expect them to honor their warranty, as we are now reaching out to the lawyer I had dealing with my dad's estate to get this resolved, as there doesn't appear to be any other way to get them to honor their agreement. Very disappointed. [Edit: I thought I'd check their site to see what THEY say about "transmission overhauls" & that phrase is suspiciously absent from their website. However, under basically all of the services they do claim to offer, I see the following phrases: "state-of-the-art diagnostic tools" & "skilled transmission mechanics combine advanced diagnostic tools and years of hands-on experience" but these things were NOT USED to discover something very basic about our truck, which caused it to break down not long after it was returned to us. So even if they changed the name of the service they provided us for some reason, their "diagnostic tools" should have alerted them to the issue & we should have been told about it; instead we were given the truck with no warning, which was dangerous.]Service: Transmission
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July 2023 by Phillip Hurlburt
I live in Texas so the service at HIRST was above and beyond. My Daughter is a new school teacher in Pensacola she had an issue with the KIA long story short Steve and the. Guys fixed the issue. Can’t say enough on the professionalism of this group. Thanks guysService: Steering & suspension repair
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June 2023 by Dustin Morrison
They rebuilt a automatic 6speed for me a while back and the truck ran better than the day I bought it absolute best in townService: Transmission
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May 2023 by Wayne
I would absolutely recommend this place of business. Had my truck’s transmission rebuilt and they kept me informed and updated about the process. I love the fact my truck shift so much better now.Service: Transmission
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April 2023 by kristie allen
Hirst is the ONLY transmission show we trust. I have had transmissions worked on other places, then had to take them here to fix the other shops mistakes. Take it from me, save your time and money and come to the right place 1st. Mr. Hirst is and has always been nothing but professional. Call any mechanic shop in town, ask them where they send transmission work or who they recommend. 9 out of 10 times it will be Hirst Transmission.Service: Transmission
