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December 2023 by Jayde Emerald Róze
So I was looking for 86 in laces and journeys didn't have any but Sarah answer the phone when I call the and was very helpful and together we came up with a solution that was viable for me I really appreciate the time that she was willing to take even though they weren't able to specifically help me with an item in the store this is customer service to it's finest and she had a great attitude the entire time did not get frustrated with meonce
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December 2023 by Brian White
My wife and her friend were shopping for shoes today and Sarah was so informative and helpful! Sarah showed them a new way to lace some Reebok sneakers to help support the ankle in a loose-fitting shoe. Sarah’s patience and knowledge was definitely appreciated!
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October 2023 by Hannah Burns
I came in and had the most wonderful service from Jamyn! He was such a big help, and was very knowledgeable about the product. Very friendly!
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March 2023 by Erin Furr
Came in for some much-needed new shoes and was thinking about Docs. They were a little out of my budget but Sara (I think she was the manager) was super friendly and after some chill convo she steered me towards some others similar-style shoes. I wound up with a gorgeous pair of Steve Maddens and I LOVE 'em. She was such a dleight~
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December 2022 by Ethereous Wilson
I was doing some last minute Christmas shopping and went into journeys in the foodcourt. I was first helped by this tall man in a black hood. I ask him to see if they had a bigger size in the uggs then what he first got me. The man then walked off into the back and I never seen him again. I heard a lot of wa talking and goofing off in the back. I waited for about 5-8 minutes, after waiting I asked this female employee where the man went. The girl then went to find him and tried to help us out but the didn’t have the size. The visit was unprofessional and really bad for the most part, but the two female employees were super helpful. I was disappointed because most employees were not working but only two. The female that helped me was in red and black and the other female was in mostly all black.
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December 2022 by Shekeyla Sanders
I super Love her customer service, I walked in she started shy but definitely took hold of her sale and made me a happy customer. Thank you so much!!! Shianne
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September 2021 by Christina Aldahondo
Great selection of shoes, but you can't buy shoes if the young employees are too busy standing around chatting to check for your size. The manager was busy checking someone out but the other 2 just stood around talking as I tossed the shoe I wanted to purchase around in my hands. They helped the person right behind me but would not ask me at all. I sat in the chair for 10 minutes. No luck. It wasn't busy at all while I was there. One customer other than myself.
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August 2021 by Shialo Taylor
There are 2 in the mall. One didnt have the size we needed so they called and the other side had it. They are nice and very helpful
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June 2021 by Alfreda Jeffords
I called ahead to check on some Dr. Martens for my boyfriend and they gave exceptional customer service. When got there both front store workers helped me and were super helpful and friendly.
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February 2021 by Shorty
Great selection of shoes, but you can't buy shoes if the young employees are too busy standing around chatting to check for your size. The manager was busy checking someone out but the other 2 just stood around talking as I tossed the shoe I wanted to purchase around in my hands. They helped the person right behind me but would not ask me at all. I sat in the chair for 10 minutes. No luck. It wasn't busy at all while I was there. One customer other than myself.
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January 2020 by Susan Stubbins
Great looking selection of shoes! Wanted to buy some doc martens however sales clerk just stood around wasn’t helpful I had to ask her to bring me a pair to try on five minutes in the back comes out and says we don’t have your size doesn’t bring anything out that is similar to the black patten boots? Seriously like I had to ask her to find any pair and she came with nothing ! She didn’t even try to sell for an online order??? Like seriously why did I even bother. Amazon here I come
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December 2019 by Yanna Pooh
Good place to get shoes
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July 2019 by hanna johnson
I found out i wear a 3 1/2 in kids here thank you you have saved me money
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January 2019 by Stacey Watts
Favorite place!
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December 2018 by JeremyandDanielle Stimmell
A great variety