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February 2024 by Brandon Finsterbush
It seemed like no one wanted to make a sale on 2/18/24. Me and my wife was wanting to look at a Le Vian ring that my wife liked but I guess the conversation the employees were having was more important than selling a ring. That’s ok I will take my business back to Panama City Beach Kay’s in Pier Park where I have spent around $10-15K on Le Vian Rings. Katie will get the sale now.Also my wife was wanting to get her 4 rings cleaned and no one said a word to us. Remember you can never judge a book by it cover.
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February 2024 by Aphrodite
The manager with the beard and a mustache she is so rude disrespectful and absolutely downright nasty attitude! I won't do business with a company who employs somebody so horrible with such disdain to people who spend so much money, that keeps her employed cuz she doesn't realize what true job security is?They don't honor their service contract and they try to rip you off please be careful The old management was great this new lady and her staff just downright horrible human beings, where do they find people like this? I guess if enough people don't buy jewelry they won't have a job because it's called the people buying the stuff is the people who support you and I guess you don't want no more support?
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February 2024 by Unique Paylor
My fiancée received a fake engagement ring from Kay’s … I had it on for five days and the ring immediately turned colors around the band
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February 2024 by Karla Smith
I wish this review had more than 5 stars to give to Lacy. She did my inspections (dozens of pieces) and was very nice about it. She took her time checking the jewelry and cleaning it. And then sent the inspection emails right away. She didn’t seem overwhelmed even though it was a lot to do. I really appreciate her good attitude and being so thorough. I will return to the store very soon to pick out my Valentine’s present and birthday present for my husband to buy. I hope I go on a day when she is working so she can handle everything. My new favorite Kay store!
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January 2024 by Edward R
Very busy, days before Christmas.Raea and Richard were just Amazing!!!
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December 2023 by M On
Wasn't thrilled with the customer service I received when inspecting my jewlery. My husband and I have purchased high priced items from this store. People like us fund your employees paychecks. This store should hire kinder, more knowledgeable, people who can answer questions and maintain respect for the customer even when they walk away! My last piece of high dollar jewlery was purchased somewhere else for my birthday because this same store had an employee that acted like she was bothered! Not good for future business!
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December 2023 by J Costa
Well I came in to purchase my first big piece of jewelry with a 8K budget for my birthday, however I was constantly overlooked and never asked did I need assistance. I started to go Pretty Woman "big mistake" on them but I did something better. I went to Berè Jewelers and I was taken care of in the best way and got a nice ring that came under my budget. So I want to thank Kay Jewelers for that experience. Had not be for them I wouldn't have this nice ring.
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October 2023 by Bobby Lee
This was the best diamond shopping experience I have ever had! Prerna was an absolute gem (pun intended) as she was amazingly helpful. If you need an engagement ring, do yourself a favor and ask for Prerna.
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October 2023 by Ryan Laden
Very helpful, patient, and knowledgeable folks here. My wife and I are repeat customers and we've never had a bad experience, having always been treated with respect and discretion. I'm sure we will be back the next time we are looking for jewelry.
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October 2023 by Jennifer echols
Prerna was absolutely amazing !!She was so helpful and patience.She took her time and did everything she needed to do to make sure I was satisfied. Excellent customer service!!!Go to Kay’s and ask for her !!!
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July 2023 by June Archer
Prerna was amazing. She was very knowledgeable about the diamond purchase we made. We will definitely be a regular customer of hers.
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June 2023 by Inioluwa Yusuf Williams
Raea and Lizzie, the Asst manager, made it an absolute pleasure shopping there 6/11/23. They were very kind and friendly and so much help finding the right piece of jewlery leaving a very satisfied customer. Thanks, guys, for all the help, kindness, and patience
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May 2023 by Brittney Blass
My husband and I visited this Kay’s location at Cordova mall yesterday looking to upgrade my ring—thankfully, Shawnon was the one to help us! She was super patient, friendly, kind, & she helped me find the perfect ring. I appreciate her help & her patience during the whole process. If you’re in the area & interested in buying jewelry at Kay’s, ask for Shawnon!
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May 2023 by Jamie Gordon
Lizzie, is the most professional, energetic, caring & happiest person I’ve met. She goes above & beyond for her customers & is honest!! What I loved the most about her is that she is non judgmental & showed us various rings in different price brackets & not just all the high end rings to get a sale. I will definitely SHOP with her again & refer all my friends & family.
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May 2023 by Seth Forehand
When I walked into the store I was immediately greeted by prerna. She was very warm and welcoming and made the decision on my engagement ring very easy. She was extremely helpful and easy to talk. That woman needs a raise?? God bless
