-
March 2024 by Marilyn Mason
My experience at Massage Envy was fantastic. Can't for my next visit.
-
March 2024 by Amy Colson
Not the greatest massage ever, but also not the worst.
-
December 2023 by Paul Rek
Very friendly place I picked up a gift certificate
-
December 2023 by Courtney Johnson
Cannot recommend Debbie enough for the care I received for her massage services.. but the front desk/back office team at this location is less accommodating for extenuating medical services for cancellations. Staff has been uncharacteristically unempathetic than they have been in recent years, and manager(s) clearly value policy over empathy. Disappointing end to what has been a therapeutic experience; will not return.
-
November 2023 by Derrick Rowden
Dana is the BEST!
-
November 2023 by Amanda Stanley
I called on September 18th to have my membership cancelled. They said a manager would call me back. NO ONE called me back. I called a few more times and again no one called me back. I didn’t pay October’s membership because I was trying to cancel the membership. As of September I had about 5 more visits left on the account. I called and tried to book a visit but was told no as the account was in suspension. When I asked again about how to cancel, I am told that a manager will have to speak with me….. so it’s like I can’t cancel the membership without a manager but at the same time I can’t use the visits I’ve already paid for…..is the manager real? Because trying to get in touch with one is a joke? Where is this manager they speak of?! I literally just want to cancel the account….it shouldn’t be this stupid.
-
November 2023 by Rebecca Walsh
Classic bait and switch. You find one good therapist they talk you into getting a membership and then there’s no therapist that can help you. Had an appointment but I booked a month ago and then it got canceled seven hours before the appointment. Impossible to cancel the membership. They have you pay for a service that they cannot provide.
-
October 2023 by Tim Hickey (spawn33777)
They need better communication. One person said one price and another says something else. And need to listen to what costumers are looking for.
-
October 2023 by Carrington Harding
DO NOT SIGN UP FOR THEIR WELLNESS PLAN. the cancellation terms are ridiculous to where it’s damn near impossible to cancel. I’m suddenly having financial hardships and can no longer afford the membership. i explained this to them and they said that there’s nothing they can do besides freeze my account for 3 months after I pay another $70 again. there IS something they can do. there always is. they just don’t want to and continue to take my money. it’s literally a modern day scam. so many ppl have had issues with this very reason. They continue to try to charge your card at least 5 times a day if you don’t pay. i have been emailing them about this concern but they have stopped responding. they are able to terminate my contract due to my reason of wanting to cancel but they simply don’t want to. i have even emailed the corporate office and they are NO help. once i get this membership canceled, i’m never coming back nor am i recommending this place to anyone.
-
September 2023 by Bryony Kilner
I just had THE best massage of my life, literally!! I've been struggling for years trying to find a therapist that KNOWS how to deal with muscular issues due to my curved spine. Lineta was able to get out knots and strains that had been bothering me for YEARS, that no other therapist seemed to be able to even find! and even ones I didn't know were the root of some problems!! I absolutely WILL be coming back to her as ive already booked a return appt,and I will be referring everyone to her from now on!!
-
September 2023 by Charles Porch
Nice and relaxing. Yvonne is the best with a lot of experience. The inside is starting to show it's age with carpet and paint.
-
August 2023 by R B
Their policies regarding cancellations for their members is unacceptable. They frequently same day cancel your appt (sometimes when you are on the way) due to an 'emergency' with a therapist without giving a comp massage, but when you have a medical emergency and call to cancel within the 24 hr mark, they charge you 50%! A fee is one thing, but 50% is out of control.Too many things have been going downhill over the last year with their service, price changes and policies causing some of their best therapists to leave .... their lack of working with a faithful customer during an emergency was the final straw with my multi-year commitment to them.
-
August 2023 by Jennifer Goodwin
Manager has TERRIBLE customer service. Wish I had read all the one star reviews before booking.Facial Review: Cali tortured me and didn't listen to my request for a "relaxing facial." She added a high frequency wand charge (without my consent) to my facial after picking at and zapping my skin for the majority of my 60 minute facial after I explicitly told her I had a hormonal acne breakout that I didn't want picked at. I called the manager who offered no resolution other than for me to pay for another facial with another person.Massage Review: My massage therapist smelled like weed. So if you don't like smelling pot for 60 minutes through your massage you may want to rethink booking here.
-
July 2023 by John Vournas
Don’t recommend the place. I was a member of this place for a whole 2 years and when I I ended my membership I still had about 150-200 minutes left and wanted to use them up but didn’t let me use up the hours.
-
April 2023 by Teri DeStafney
Being a new member with one year membership with a $500 add-on as a gift from my company for my birthday turned out to be a disappointment and misinformation giving to me an attempt to quickly drain my $500., both visits to rectify mistake buy a new employee each time was handled unprofessional. Both times no manager was available and the mistake was put back on me. I was treated with lack of customer service care. During my visit today one of your employees with coughing and so bad waiting on a customer. I wanted to run out the door, no regards for customers safety. If someone's that sick they should not be at work. spreading unknown viruses coughing on hand. coughing and mid-air. I will never return to Massage Envy on Davis Highway Pensacola Florida.
