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December 2023 by Barney
This location and sales staff is convenient and efficient. That said, it is best to know what you are looking for and what you are looking AT instead of depending on sales reps when you are actually in the store.
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November 2023 by Jonathon Harris
Be very careful of this location. Morgan and Jayden decided they would illegally take advantage of people who qualified for the fcp. They attempted to charge someone with nothing to their name 65 activation and plan charges who was approved for the federal connectivity program. They absolutely refused to honor the special plan specifically for people on the program to get phone service and told us the 35 dollar plan didn't even exist... I guess their commissions are more important than their jobs. Not only did I call in advance to verify they could activate, I drove my friend halfway across town for these two to dead lie to my friends face and break federal program guidelines. It is despicable and unacceptable. Take your business elsewhere and these people should lose their jobs. We were informed we had to go to a physical location after approval and made sure we didn't waste gas and time. They are scoundrels and scammers. This review will also go to corporate. After ten years with this service, in switching. I have never been this pissed. We ended up just calling the corporate line and they did it no problems. This location will take advantage and lie to you. They called it a "30 dollar discount".... straight trash people.
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November 2023 by Angelina Desjardins
Metro by T-Mobile is the best, especially this location! Their sales representatives are the greatest! ?
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November 2023 by Paula Browning
The employees are great here. I highly recommend it to everyone.
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October 2023 by Jon H.
Be very careful of this location. Morgan and Jayden decided they would illegally take advantage of people who qualified for the fcp. They attempted to charge someone with nothing to their name 65 activation and plan charges who was approved for the federal connectivity program. They absolutely refused to honor the special plan specifically for people on the program to get phone service and told us the 35 dollar plan didn't even exist... I guess their commissions are more important than their jobs. Not only did I call in advance to verify they could activate, I drove my friend halfway across town for these two to dead lie to my friends face and break federal program guidelines. It is despicable and unacceptable. Take your business elsewhere and these people should lose their jobs. We were informed we had to go to a physical location after approval and made sure we didn't waste gas and time. They are scoundrels and scammers. This review will also go to corporate. After ten years with this service, in switching. I have never been this pissed. We ended up just calling the corporate line and they did it no problems. This location will take advantage and lie to you. They called it a "30 dollar discount".... straight trash people.
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October 2023 by Nanatte Dawson
I had one of the best experiences ever, J you were the bomb! A young man with quality customer service and salesmanship with a beautiful personality to match. Very knowledgeable of all products....this young man deserves to run his own store. ❤️??
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August 2023 by Tru T.
T-Mobile Metro::: Pace Blvd Every time I come into the store on Pace Blvd., Fran is always working. She is so disrespectful, inconsiderate, rude and hateful. She acts like she hates her self and her job so management, hope you can find somebody else to take her role or position. She is not helpful, lazy and always seems annoyed. I won't be coming back to the store and I really feel like she runs and chases your customers away so good luck with that!!
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February 2023 by Kelsey Buettner
DYLAN DESERVES INFINITE STARS FOR HIS AMAZING CUSTOMER SERVICE!!! We ran out of data and went into the store to figure out if we could pay to change our plan or add data.... DYLAN WAS ABLE TO HELP US OUT AND CHANGE OUR PLAN AND WE DIDNT HAVE TO SPEND A PENNY!! Dylan was super nice, very informative, and made our day! SUPER GREAT EMPLOYEE, GREAT CUSTOMER SERVICE, GREAT STORE EXPERIENCE, AND ALL OF THAT MADE FOR A GREAT DAY!!! THANK YOU DYLAN! YOU ROCK!! ????
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February 2023 by Rafael Nonstop
Edgar took good care of me. Vip experience.
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February 2023 by Kenneth Earl Sanders Jr
I walked into the store today cause I needed to change my plan and due date.Online and on the phone it was going to cost me $76 around and about and it was just difficult.Dylan from in the storei into having an that trouble online phone. He was literally a life saver. I couldn't use the GPS OR anything else cause no data. He fixed the problem and did it free. Unlike online and on phone was charging me $76 and I was too myself.I wanted to say thsnk you Dylan I appreciate you. If they you, my mini vacation would have not been so much fun.Snyone who needs a phone or help with your phone from metro, go to MetroPCS pace Blvd you won't be leaving unhappy. They like familyThsnks again DYLAN
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December 2022 by Rachell Boccia
I have never been treated so rudely by an associate. Refused to give me his name , insulted my intelligence, made it clear I was wasting his time. Could not answer my questions and made me feel uncomfortable, tried to rush me then entire time. Did not want to explain any promotions to me, Terrible service. I'm calling corporate, customer service, and whoever is in charge of this location.
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October 2022 by Lesslie Chavis
Dylan at Metro PCS was beyond amazing!!! He was able to get everything transferred and taking care of within minutes. His customer service was amazing! Thanks Dylan!
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May 2022 by Ms. Sunshine
I went in to pay my phone bill... And Mr. Dylan was very polite and suggested a sale... Which I didn't know I qualified for! And you should know he made my Mothers Day start Today.
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May 2022 by Ernest Clark
Today I went in to get a new phone and was helped by Dylan. He was very polite, respectful helpful and knowledgeable.
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April 2022 by Mostafa Sadir
The employees here were very smart, respectful, and helpful the entire time of my visit. Both Tom and Jadon are perfect examples of what this company wants to present. I want to them do well in the future and have them be recognized officially.
