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March 2025 by Tavi
Came in to buy my husband a new phone. Heavy set girl with dark hair obviously is not able to troubleshoot minor technical issues, and gets visibly and verbally agitated with her own lack of knowledge. She is bilingual though, so I guess it's a plus she can be incompetent in two languages.
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January 2025 by Susan Murphy
The gentleman went above and beyond to help me. I was very pleased.
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February 2024 by Kelsey Griffin
If you need assistance I highly suggest NOT going here lol.
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November 2023 by Vera Wills
So I never had an issue with metro stores except this one. Literally the two employees that were working there at the time were playing around in front of me while I was on break trying to get back to work just needed a simple phone bill made. I told them time and time that it was 50 not 20 dollars and look at that I was right and also my phone is suspended!!!! How am i gonna reach out to people to call them if I really need them due to emergency?!?? Oh that’s right I can’t literally can’t call anyone! The manager didn’t really help out the employees and look at that my phones all messed up now. He heard me saying that the phone bill wasn’t right and didn’t even come over to check it out to make sure it’s correct! Man this sucks been with metro for years and I even know what I’m talking about. Need smarter and professional employees cause this isn’t it
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September 2023 by Tonya L. Jackson
Great customer service. Very knowledgeable.
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September 2023 by Tonya Jackson
Great customer service. Very knowledgeable.
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July 2023 by Michael Hall
Terrible customer service, Rude and the Guy asked me if I was an illegal Alien!!
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July 2023 by Angela Mcquade
The most scandalous phone company I have ever encountered. The worst experience I've ever experienced when dealing with an arrogant employee. Wanted to get more devices but will spend my money elsewhere. Lillian highway metro AVOID IT !
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June 2023 by Leah Bowman
Reliable always, well priced
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April 2023 by Miranda Lewis
I thought Boost customer service was horrible, but metro is no better. The customer service line is not honest, and they will hang up on you when they claim they are putting you on hold. Deceitful practices. And the people in the stores do not have any idea of what they are doing as well. I really wish companies would take the time to train employees instead of having them just read a script on the computer screen. The days of good customer service is long gone.
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April 2023 by A Marie
DO NOT COME TO THIS METRO . The Customer Service Was Horrible ! They Do Not Acknowledge The Customers I Came In Atleast A Month Ago To Purchase A New Phone The 2 Girls Were Vaping & On Their Phone And Did Not Offer To Help At All ! I Will Be Calling Corporate !
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January 2023 by Angel Kilpatrick
Keep putting me off about the home internet box when it stopped working cause I didn't have the receipt they wouldn't help me majors f____ attitude plus they didn't care I'm disabled!!!
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December 2022 by Rebecca Ferguson
Literally the worst experience ever!!!!!! This was the worst experience of my life. The service rep was horrible. All she wanted to do was go home. She was not concerned about the customer. She was rude and very incompetent. She set us up for smart pay and we decided that we didn't want to follow through because of how horrible we were being treated. She told us that she canceled it and smart pay said we would get a full refund. That was Thursday today is Tuesday no refund. I call smart pay and they say the person never canceled our order. So we now have an open order on something we didn't even purchase. Whatever you do avoid this place like the plague.
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September 2022 by Ronnie
Service was to expensive when I used them. And wish they would let you purchase a data onl plan. But except the Milton location, their customer service in store and on the phone is lacking
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September 2022 by Andre
The employee was really competent he take care set up phone transfer all ma apps everything all in this in acceptable time am glad make with Motro by T-mobile thank you
