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November 2023 by clay carter
I am pleased to write a five-star review for Service Advisor Nicholas Kim at Sandy Sansing BMW MINI of Pensacola. My recent experience with Nicholas was absolutely exceptional, and I can't praise his professionalism and expertise enough.From the moment I arrived at the dealership, Nicholas greeted me with a warm and friendly smile, immediately putting me at ease. He took the time to listen to my concerns and questions about my BMW MINI, showing a genuine interest in understanding my needs.Nicholas patiently explained the necessary maintenance and repairs, offering clear and concise information. His transparency and honesty in discussing the service requirements were truly refreshing, making me feel like a valued customer.Throughout the service process, Nicholas provided regular updates, ensuring I was well-informed about the progress. His level of communication and transparency is rare and greatly appreciated. He went above and beyond to ensure that my car was in the best possible condition when I left.What stood out the most was Nicholas's commitment to customer satisfaction. He went the extra mile to make sure I left the dealership with a smile on my face. It's evident that he takes pride in his work and genuinely cares about his customers' experiences.I can confidently say that Nicholas Kim is an invaluable asset to Sandy Sansing BMW MINI of Pensacola. If you're looking for a service advisor who is knowledgeable, professional, and dedicated to ensuring your satisfaction, I highly recommend Nicholas. My entire experience with him was nothing short of outstanding, and I'll certainly be returning for all my future service needs. Thank you, Nicholas, for your exceptional service!
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September 2023 by Russ Cole
DO NOT TRUST THIS DEALERSHIP - they told my friend she needed four new tires when her existing tires were fine. Beware.
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September 2023 by Dave Ham
Nick at the service counter is the only redeeming part of this place. he was fantastic. everything else is annoying and frustrating. don't go here.
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August 2023 by M (M)
This is concerning the SERVICE DEPARTMENT:I purchased a 2010 Mini Cooper S from a private seller and wanted to get a genuine MINI post purchase inspection completed as I’m new to the MINI family and rather excited to be a part of the club. I called today (22AUG2023) around 1500 CST and spoke to Nick about getting scheduled. From the moment he answered the phone I could tell he was having a bad day based on his tone and general lack of customer service skills.I provided my name and phone number but didn’t wish to provide an email at the time. He said he cannot schedule me without an email, so I should take my service elsewhere.I’m shocked at this type of service from a company that I’ve heard only good things about. What an odd way to run a business…
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July 2023 by Timur Khabibullin
Extremely Dissatisfied with Dealership's Service DepartmentI recently had a highly disappointing experience with the service department at Sandy Sansing MINI/BMW of Pensacola, and I feel compelled to share my review. I caution anyone considering their services to think twice before going there.During my last visit, I requested a four-wheel alignment and coolant flush. However, upon leaving the dealership, I immediately noticed that my steering wheel was not centered, and there was an unbearable odor in my car. Unfortunately, I live 130 miles away, and when I called to address the issues, they were already closed.Not only did they fail to address my concerns, but they also managed to make matters worse. While performing the alignment, they managed to soil my JCW seats with something foul-smelling and didn't take any precautions to protect them. Consequently, my car now reeks as if there is a decomposing animal inside. Moreover, I am now concerned that they didn't even flush the coolant as requested, as it's difficult to trust a dealership like Sandy Sansing.To add insult to injury, I paid nearly $400 for their services, only to have my car returned to me in a worse condition than before. On top of that, they falsely claimed that my brake pads were in critical condition, despite the fact that I had checked them the day prior and found them to be over half worn at 6-7mm. They proceeded to inform everyone in the waiting room that brake pad replacements needed. It would cost a whopping $930. It's evident that they prioritize their own financial gain over the well-being of their customers' vehicles.Despite numerous attempts to address my concerns by calling them, my issues have remained unresolved. At this point, I am left with no choice but to seek legal assistance to rectify this situation.In conclusion, I strongly advise against seeking any services from the service department at Sandy Sansing. Their lack of professionalism, disregard for customer property, and apparent focus on maximizing their own profits have left me deeply dissatisfied and regretful of ever engaging with them
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May 2023 by Michael Campbell
Just purchased our second Mini Cooper s four door hardtop, my wife loved the first one from the day we purchased it! She drove it for eight years…. We just took delivery of her new car last week…. Same result, she loves it. Jeremy Brewton was our salesman he and John Knight made the special order process very easy. He kept us informed form the day it was built, put on the boat and available for pick up! It was an awesome sales/purchase experience…… definitely recommend Jeremy!!
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February 2023 by Jaquez Dillon
Took 4 hrs to drive my mom's car down there since she has a car warranty and these guys specialize in mini's but clearly trying to over charge @ 1st I thought it would be. warranty company that would give me trouble but it's these guys if you are using certified tech why would it take them longer and charge more due to the extra time then the average labor mechanic cost according to the book that it take to complete the job ? not only that had the rep to try to explain how did they come to that conclusion and couldn't but then sent paper for me to sign off on and saying the warranty company would not want to pay unless it's done. contact the warranty company and they have no idea and. have not spoken with the guy (chris) from the dealership so much for our experience so far you guys have a blessed one. be safe
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February 2023 by Julie Paulston
Judy in BMW service is absolutely fantastic. I have had her as my service advisor for 4 years, and I am always taken care of so well. I can't recommend her enough.
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February 2023 by Brenda Sydnor
Sandy Sansing BMW Service Team are Fantastic. Service above and beyond. Many thanks to Cathy and Judy.
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January 2023 by Mr. Crittenden
10 am: December 13, 2022: Tag#: 1602014 Mini Cooper S HardTopBringing Mini Family greetings all the way from Montgomery Alabama. During this review, I wanted to highlight my experiences with Motoring Advisor Mr. Ben Brooks, Service Advisor Mr. Chris Cheeseman, and their 007 (James Bond) Technician 8659-1.On this visit, I was seeking oil change services and an assessment report on possible damages from another automotive garage in Millbrook Alabama. Getting this report was very crucial in making sure responsible parties are held accountable for previous auto damage to my car.Upon arrival, I was greeted by a professional gentleman which is a Service Advisor by the name of Mr. Chris Cheeseman. He processed and directed me to their waiting facilities after he informed me of their car care process. I must admit, this location was a bit quiet with a touch of spooky after I found out everyone was just busy working, and until I was introduced to Motoring Advisor, Mr. Ben Brooks. Mr. Brooks was very professional and a genuine man. Mr. Brooks gave me the "lay of the land" as we discussed many topics to which I was educated on Sandy Sansing and Inc. as well as, Mini updates concerning current transmission options, the future of the Mini Countryman and so much more. I look forward to purchasing my next Mini from Sansing via Mr. Brooks. Although I wasn't looking to purchase today, I really appreciated Mr. Brooks establishing a genuine rapport with me instead of treating me as another potential dollar sign. Mr. Brooks, It was a pleasure meeting you, and again, I look forward to getting my next Mini, or any other Sandy Sansing owed vehicle with you.As my car was being serviced, Service Advisor Mr. Cheeseman kept me updated on my car's progress and what to expect. His professionalism afforded me great confidence in ensuring my Mini was road worthy. Service Advisor Mr. Cheeseman was highly thorough in his execution of my car which honestly, was touching. This guy had a thorough assessment of my vehicle which detailed my car's condition upon arrival as well as recommendations, and a professional assessment of any damages render to my car via inspection as well as emailing me details. Mr. Cheeseman was very accommodating and actually CARED about my concerns. This man went over and beyond to ensure the safety of my vehicle as a business model. Because of Mr. Cheeseman, Sandy Sansing Mini Of Pensacola Florida is my NEW HOME for all of my Mini automotive needs. When you don't make it your business to just extract money from people, you end up getting more of their business which turn's into dollar signs. When I drove to Mini, my car had such a rough ride, and I just bought two new tires. Mr. Cheeseman not only was thorough in his assessment, to which I will be back to the "Bone" motor mount issues addressed, but he secured my Cooper S stud damage at an affordable price to which the report should help me get compensated for those damages to which I can bring my car back for more servicing. When Mr. Cheeseman told me this, I lit up. I really wasn't expecting that. CHRIS, THANK YOU SIR. Thank you for treating me with such regard, and respect. You blessed me, and I'm grateful, as well as, you have gained a loyal customer and Mini Family Member.Lastly, to Service Technician 8659-1. Thank you for such excellent and thorough work on my 2014 Cooper S and for making sure my Mini was secure for the road when driving back home. Thank you for what you did. I'll most defiantly come back and be sure to bring some GREEN to support you as you supported me by affording me affordable services in my time of need. 8659-1, On my ride back home, my car road VERY SMOOTH, thanks to YOU!I look forward to getting my car serviced while hanging out at my favorite Beach in Pensacola although I will miss Dion and Valorie in Irondale Alabama. Thank you for all the years of great service.Mr. Crittenden
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December 2022 by Tina H.
This dealership is unprofessional. Had a problem years ago and as of today still have the same problem. I've bought 7 Minis at over the cost of $250k and yet I can't get services at this dealership. Called the customer department for corporate Mini and was given the run around. I'm thinking this is to be my last purchase of the Mini brand. Unacceptable in how a repeat customer is treated.
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November 2022 by Rob Lyon
Spent $821 to have my Mini repaired...and it wasn't. Not only did the service department charge me for repairs made necessary by a design flaw (under a mandatory recall), they didn't bat an eye when the car died 60 miles from the shop. I was told that for $170/hour, they'd be happy to diagnose the problem further. Doesn't everyone love sitting in a dead car, wondering how to get home?
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August 2022 by Stacy Bryan
2020 Mini Countryman 53,000 miles taken in for service, oil change and brake light on, was quoted almost $3,000 for service including $1,000 brake service and pad replacement and $1100 broken motor mount. Service manager says broken motor mount on Mini Coopers are common and that it was probably broken for a while, but is not covered under warranty. I changed the brakes myself for under $130 pads and sensors. Battery died in car the a couple days after getting it home, although we paid to have the car checked. Tires were not rotated, same small wheel scuffs on two wheels in same place, charged for brake fluid change after we told them not to do any brake service, although leaves were still in access panel to get to brake fluid reservoir. When I took the battery in for core refund (only place that has them) I asked them to check battery for voltage, was told that it isn't possible to have AGM battery checked outside of being connected to car, even though I had it checked atBatteriesPlus before going into dealership. When I showed the employee the printout from the other battery store, and asked why would he lie about something like that, he lowered his head and said "I don't know". These issues, except for the battery issue since they happened the after calling, were brought to the service manager and GMs attention and the farther up the chain you go the more incompetent the responses were. Eventually the head of customer service, after she told me she had to speak to her attorneys, (Because I questioned the honesty of the employees there since I had phone records and pictures to back up my concerns) on request of GM said they would refund $275, I eventually agreed to accept it, but was just called by head of customer service that she would not refund $275 after seeing complaint/reviews on line unless I removed them. A big issue the broken motor mount at 53k miles, does that really happen in a car that has never been wrecked or raced? I did read in a car forum that it is not uncommon for dealerships to quote that a customer has a broken motor mount outside of the warranty time as part of a scam. I'm not sure if it is incompetence or if it is poor work ethic, but with there being many problematic posts about the service department plus the issues listed above, I highly encourage anyone to get a second opinion or go to any other service department rather than being fleeced at Mini of Pensacola.
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July 2022 by Steve Kenyon
I would of given 5 stars, but because they dident answer the phone for three days in a row. I just went there (hour ride) and it was great. They had most of the parts in stock. Took home the rest to install my self...all is good now
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July 2022 by Stacy B.
2020 Mini Countryman 53,000 miles taken in for service, oil change and brake light on, was quoted almost $3,000 for service including $1,000 brake service and pad replacement and $1100 broken motor mount. Service manager says broken motor mount on Mini Coopers are common and that it was probably broken for a while, but is not covered under warranty. I changed the brakes myself for under $130 pads and sensors. Battery died in car the a couple days after getting it home, although we paid to have the car checked. Tires were not rotated, same small wheel scuffs on two wheels in same place, charged for brake fluid change after we told them not to do any brake service, although leaves were still in access panel to get to brake fluid reservoir. When I took the battery in for core refund (only place that has them) I asked them to check battery for voltage, was told that it isn't possible to have AGM battery checked outside of being connected to car, even though I had it checked at BatteriesPlus before going into dealership. When I showed the employee the printout from the other battery store, and asked why would you lie about something like that, he lowered his head and said "I don't know". These issues, except for the battery issue since they happened the after calling, were brought to the service manager and GMs attention and the farther up the chain you go the more incompetent the responses were. Eventually the head of customer service, after she told me she had to speak to her attorneys, (Because I questioned the honesty of the employees there since I had phone records and pictures to back up my concerns) on request of GM said they would refund $275, I eventually agreed to accept it, but was just called by head of customer service that she would not refund $275 after seeing complaint/reviews on line unless I removed them. A big issue the broken motor mount at 53k miles, does that really happen in a car that has never been wrecked or raced? I did read in a car forum that it is not uncommon for dealerships to quote that a customer has a broken motor mount outside of the warranty time as part of a scam. I'm not sure if it is incompetence or if it is poor work ethic, but with there being many problematic posts about the service department plus the issues listed above, I highly encourage anyone to get a second opinion or go to any other service department rather than being fleeced at Mini of Pensacola.
