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February 2024 by LK Kaiser
This place has gone downhill guess the owner retired. The people running it now are lost on what customer service is. I’ve had the worst experience by this establishment. I came in for a diagnostic and they found an exhaust leak the lady called & said it would be 500 to fix, I said yea that’s fine. They kept the car 2 days & called me the next day saying my total was 3,000 and the car is done. Umm.. what!? I thought they had my car mixed up with someone else’s. The lady said no we fixed it & it was infact my car. I immediately asked for the manager and he got on the phone saying how sorry he was & the miscommunication we had, I told him there was no miscommunication when you don’t call me and ask to do 3,000 worth of work. I was infuriated, still am. The manager then says he wants my business because I’ve had previous work done in the past. He then gives me his personal number to call. To which I did asking for a break down receipt for the charges parts and labor. I go pick it up to only get a piece of paper wrote in pencil of what they “said” they did. I asked for the manager which conveniently wasn’t there. So I called and text the manger a few different times Charles is his name to only ignore me & never get back to me. I was also told I’d get a warranty for the work, To which I never did. I’m disgusted by this place for taking my money to get my car & not getting any answers. I still am going to have to find a shop to go over the work so I can be told how much was actually done.
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January 2024 by Colby R.
few things to complain about, first time I took it there, they said the exhaust would be done that day: it wasn't. next day I pick it up and the x pipe we discussed and I payed for, wasnt even put on. not too big of a deal and there was some little holes I could hear exhaust coming out of. so welding job wasn't perfect but also I discussed with the lady how I wanted my tips done exactly and after looking, one tip was aight but the other one wasn't level with the other. so I take it back to fix it and to my surprise I'm paying 100 extra just so they can do my tips how I wanted. now, the lady claims I had to pay for the tips to be redone however the welder dude claimed that all that exhaust had to be redone because the the x pipe wasnt put in. so since they messed up and had to redo the whole exhaust, they turned it around on me and said that it was my fault that I "changed my mind" on the tips and that was the reason I had to pay, when they was redoing the entire thing from their fuckup in the first place! none the less it's finished, but I 100% had a bad experience there.
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December 2023 by Mauricio Herrera
Dont come to this place because they charge you $90 just to look at the car.
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December 2023 by Jamarcus Shelby
Yeah I call before I went to have my catalytic converter cleaned, and the lady told be they had to do a diagnostic first. Then after I was told they can’t clean my cat, and that they don’t perform cat cleaning services, and it would have to be replaced. Unprofessional customer service. It’s against the law to gut a cat, it’s illegal. They can’t perform any cleaning service in a professional shop.
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December 2023 by Justin W
They are very fast at doing the job and very kind people, but over priced and way too expensive for the straight pipe and cold air intake I had installed, would recommend looking at other places than going too this place.
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January 2023 by Thomas Washington (TWash)
3 StarTwo O2 sensors that change 3 years ago both of the upstream sensors went out again so I purchased some better sensors and took it here to have them change them out. They changed them again and pleased again with the service. I have one downstream sensor that can’t be fixed so the check engine light is always on. Thinking that I have three working when I left was not the point after a few moths. My car was sputtering at a light one day, real bad like it was about to shut off. I checked the code and came up with the code for upstream and downstream on passenger side. That explained why because now I had one working. I picked up the upstream/downstream to replace them myself since now I have a QuickJack lift . I changed the downstream which is the easiest. As I was looking for the plug for the upstream, I noticed that it wasn’t plugged in. I can’t believe that I was driving the car around for moths not knowing that they forgot to plug it in. I plugged it in, cleared the codes and drove it to see if the code for the upstream would come on again but it didn’t. Now I have all three working and the car is running good. That’s why I like doing my own work my vehicles.5 Star 3 years prior 2022John and the crew did some work for me before and the service was great! This time my upstream 02 sensors were giving me a code I tried to change them myself in my garage but couldn’t reach them laying on my back (needed a lift). Then I thought about Muffler Masters. Stoped by, told John the problem and that I already have the sensors. He said, “No problem bring it in when your ready. We will take care of it.” That’s exactly what they did just like they always do! I definitely recommend this shop.
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December 2022 by Douglas Seldon
I spoke to John regarding what I needed and wanted. He was very helpful and knowledgeable, I got a muffler delete on my Audi Q7. John gave me options on what tips I wanted on the exhaust and the guys did an amazing job on my suv. The end result was everything I wanted and sounded fantastic! I spent a while talking to John and can only say what an absolute gentleman he was. I can highly recommend his services. Please go and get whatever exhaust you need done with John and his crew, they are sadly closing up shop next Friday. So go see him before then! And thank you John for your service!Service: Exhaust
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December 2022 by Jt T.
Saved me $1800 being honest and professional. Was told by 2 other auto ' pro' I. Was gonna need a new cat-converter where when my fav mechanic showed me the new one from less than a year old was still shining and hood Shape .... THANK YOU. Goodness for my other honest. Mechanic next door to chief auto on pace for the recommendation and handling off the job to muffler masters because they had more options and experience on newer Subaru!! Very Happy Jt
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November 2022 by Caleb Tynes
I got an exhaust on my 2011 Civic DX with an exhaust tip I bought online. Mr. Mike Arhmentraut and his assistant Mr. Yu are highly knowledgeable regarding exhaust systems. I was skeptical at first but after they explained what my options were, I decided to bite the bullet. Mr. Yu worked hard to ensure that it was fitted properly and the welds from my exhaust tip have been so far solid at about six months. I'm pretty pleased about it and my car crackles when decelerating sometimes. It's cool.Service: Exhaust
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August 2022 by Angela Lamb
I had a roaring sound in the back of my car. Mr John and Jeff diagnosed it soon after I arrived. They replaced the wheel bearing and the cost was very reasonable. They explained what twas fixed and how it worked. Very respectful shop. Good, hard working staff. Would definitely recommend them. Thanks again.
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August 2022 by Tina Stepp
We r from Louisiana and we came to this place for a louder exhaust put on our truck and the service was excellent and people r so friendly and took really good care of us if I could put more stars I would. Next will be our other truck to gt an exhaust put on. We would highly recommend this place.
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July 2022 by T Washington (TWash)
3 StarTwo O2 sensors that change 3 years ago both of the upstream sensors went out again so I purchased some better sensors and took it here to have them change them out. They changed them again and pleased again with the service. I have one downstream sensor that can’t be fixed so the check engine light is always on. Thinking that I have three working when I left was not the point after a few moths. My car was sputtering at a light one day, real bad like it was about to shut off. I checked the code and came up with the code for upstream and downstream on passenger side. That explained why because now I had one working. I picked up the upstream/downstream to replace them myself since now I have a QuickJack lift . I changed the downstream which is the easiest. As I was looking for the plug for the upstream, I noticed that it wasn’t plugged in. I can’t believe that I was driving the car around for moths not knowing that they forgot to plug it in. I plugged it in, cleared the codes and drove it to see if the code for the upstream would come on again but it didn’t. Now I have all three working and the car is running good. That’s why I like doing my own work my vehicles.5 Star 3 years prior 2022John and the crew did some work for me before and the service was great! This time my upstream 02 sensors were giving me a code I tried to change them myself in my garage but couldn’t reach them laying on my back (needed a lift). Then I thought about Muffler Masters. Stoped by, told John the problem and that I already have the sensors. He said, “No problem bring it in when your ready. We will take care of it.” That’s exactly what they did just like they always do! I definitely recommend this shop.
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June 2022 by Michael Policarpio
I came here to make an inquiry but ended up leaving with a new exhaust installed on my car! The prices for exhaust systems here are reasonable, especially since they are hand crafted for each vehicle. The staff is very professional and friendly, especially John! The "try before you buy" service they provide is outstanding. They let you hear what the exhaust sounds like on your ride before fully installing it, which is very helpful! These are very experienced individuals and they will easily set you up for what you want. I highly recommend giving them a visit if you're interested in a new exhaust system for your vehicle!
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June 2022 by Debra Skipper
I moved from Illinois to Pensacola and had an issue with my car. John was recommended to me by my realtors husband.John is the nicest most honest man I have had the pleasure of speaking with and is very knowledgeable. I will be a resident of Pensacola soon and I plan on using his services for ALL my vehicles.
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May 2022 by Craig Stafford
Took our 2022 Camaro ss in for a rear muffler delete, install xpipe and new powder coat black tips. John assured me that the sound would be awesome and he was absolutely right. Quick same day job and a very fair priceService: Exhaust
