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March 2024 by Christian Crawford
No notification of my order being canceled. I only found out when I called. While I realize I forgot to send cores in after a the phone call. Very rude staff over the phone. If I were notified of my order being canceled and told why, I would be happy to resolve any issue. With that being the cores I owe will be sent. Further business will not be conducted. Solely on how the situation was handled.
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March 2024 by Tim Atkins
Best customer service I've received anywhere. Wouldn't hesitate to purchase from them again.Just to update. Had injectors fail several times from them. Finally, took my truck to someone else to install injectors. Found out that the injectors they sent me were not new Bosch injectors like I ordered. They were not even remanufactured Bosch injectors.To clarify: I spoke with Bosch directly and verified that what you sent me was not Bosch injectors. They stated you are not a licensed Bosch dealer and they receive complaints on your company weekly. Also, the company I had install the injectors verified what you sent was not new or even remanufactured Bosch Injectors. You guys refused to provide me a full refund and only would give me half if I sent the injectors you sent me back to you first. You did provide half my money back, but you cost me money and time replacing what injectors you sent. Yes, it has been 5 years, but I wanted to post a complete review.
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March 2024 by Boosted Classics
as a manager of a large automotive shop i deal with a lot of vendors. i must say that dealing with pensecola fuel injection has not only been quick and simple but also a pleasure. customer service is on point and they are very friendly..
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March 2024 by Kevin Johnson
I would like to thank Pensacola Fuel Injection for the excellent service on a turbo we purchased when the truck started smoking after 40 miles and we found oil in the intake side and exhaust side of the turbo vanes. We took it down and they fixed it in a 24 hr turn around. The staff is always friendly and very helpful every time we go in. Worldwide Trailer Services Inc.
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March 2024 by MercyBeWithUs
I purchased a refurbished VP 44 fuel pump around July 2023. My maintenance shop called and told me something was terribly wrong with the new pump. The key kept falling out of the notch; he told me that this would lead to a lot of issues down the road and suggested I call Pensacola to get a replacement fuel pump sent to me. I contacted Pensacola and their technician said that all keys are loose and fall out of the slot (this was a blatant lie). The tech instructed us to put grease in the slot to make the key stay. They assured me that if anything happened I was covered under warranty.A month and a half after installation the pump failed on my driver in the middle of Kentucky. After towing the vehicle 400 miles back to Georgia, The pump was removed by the Shop and was found with a damaged key. My mechanic warned me that the pump would fail but Pensacola techs gave me misinformation stating that it would not fail. After sending the pump back to them in early January 2024, Pensacola Fuel Injection forgot about contacting me or sending me a warrantied fuel pump. I called on February 16 and the Technician initially lied and said they were waiting on my mechanic to call them for further instructions on what to do with returned pump. I told them that my mechanic never called them and that the technician told me that he would mail the pump back to me the week of January 13, 2024; the pump was never shipped and I was never contacted by Pensacola. I lost thousands of dollars waiting on the fuel pump to be returned and installed in the truck. Pensacola Fuel Injection did not care about my loss of income at all. They boxed my old pump and sent it back to me in the same condition. The technician gouged the key slot up attempting to remove old key and him doing so voided my warranty; in addition, the loose key came out of slot and put wear marks on the shaft of the fuel pump. All of this could of been avoided if the would of sent a replacement when I initially contacted them. Pensacola is an extremely unprofessional business and they are liars. They had the nerve to try to charge me over $1000 for a replacement for something that is supposed to be covered under warranty.I didn’t believe the negative reviews on Pensacola when I first read but now I’m a believer. Avoid this place.
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March 2024 by Teddy Berdan
I have made three orders recently during my repairs as I discovered I needed more parts. Not only did Pensacola Diesel Injection have the best prices I could find in genuine parts, but shipping on each order was extremely fast! Each order arrived to me in Texas within 2-3 business days. I was pretty blown away with their speed and consistency. It helped me finish the repairs I needed without being down for 5-6 days waiting on parts. HIGHLY recommend them and I will check their site first every time before I order anything for my trucks from now on.
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March 2024 by Jamie Wylie
Christianna was very helpful after I had placed my order and it was somehow lost by USPS. It was found and arrived only a couple days later than it was supposed to. I will be ordering more of my diesel parts from here when I need them.
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March 2024 by Danny Rhinehart
Pleased with parts and service.
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February 2024 by James Lyons
More than pleased with their service and professionalism .Very quick response to messages and questions I had about their products and very happy with the product that I received .worked fine works great got the blue dog running I'm all happy I suggest anybody that needs parts for the vehicle that they supply I would have no problem going back to them again and againThank you so very much Pensacola fuel injection
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February 2024 by Bill
Jeremie was very helpful to me in getting the parts I needed for my project! Excellent service and price!
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February 2024 by bob rojapistole
I'm a happy New customer. I got the the hard to find part sent to me faster then I expected to be here. And very grateful to be on the road again. I could tell I was dealing with a good values business talking to Taylor. Thank you now, I know where get parts from. Gem of a place owning a diesel.
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February 2024 by Mike Coffee
Purchased injectors for multiple trucks over the years. Always happy with their products and service.
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February 2024 by Justin S
Pumps and parts are great. Customer service is a little grouchy at time. I'll keep going back.
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February 2024 by Christopher Ballow
Excellent prices. Fast service. Good warranty. Easy core returns.
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February 2024 by Kip Post
The staff at Pensacola Fuel Injection are very good to work with. (Thank You Taylor SpruelI). I ordered 2 replacement turbos for my F-150. Shipping was unbelievably fast and the service after the sale was excellent.Kip Post
