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November 2023 by Keyetta Philyaw
I had a couple issues with my 2017 Ford edge. That I purchased over a year ago.I took it back to the service center. Shane an Crosby. Did a great job with solving my issues immediately when brought to they attention.I was offered a rental car for my wait til services was completed. But Drew was able to get the service done in time enough an I didn't need the rental. I'm very satisfied an very thankful. It was such a stress relief. I would recommend Honda dealership. If I had to choose I would choose them again for my purchase
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November 2023 by Riley Byrnes
Pensacola Honda has done it again. We bought our first vehicle with them around this time last year, and knew when we were in the market Pensacola Honda would be the place for us. Leah and Wes were amazing throughout the entire process. After a couple hurdles they were able to work out a deal and have me drive off in a 23' Civic Sport. I wouldn't hesitate to make another purchase from Pensacola Honda!
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November 2023 by Benjamin Hogge
We worked with Matt R. Campbell buying a 2020 Honda Pilot. The experience was seamless, he was so helpful and the entire process only took a couple of hours start to finish with processing. Great car, great price, great experience all around.
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November 2023 by Rikki Vidak
I initially met with Ashley Williams back in July when I started looking for a new car. I let him know I didn’t plan to buy one from Pensacola Honda due to a bad experience with them in the past, just wanted to check out the Pilot. He did not challenge my negative experience, but assured me he would be happy to work with me. When I was ready to actually buy a car, I reached back out to Ashley and he helped me buy my car. I appreciate his positive attitude and responsiveness to my questions and concerns. I’m now the proud owner of a gorgeous obsidian blue Honda Pilot.
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October 2023 by Jim Hampton
I recently had the pleasure of purchasing a car from Pensacola Honda, and I couldn't be happier with the entire experience.Harrison, the salesman who assisted me, deserves special recognition for his outstanding service. He was not only knowledgeable about the cars on the lot but also incredibly patient and attentive to my needs. What truly stood out was his approach - there was absolutely no high-pressure sales tactics. Harrison took the time to understand what I was looking for and worked tirelessly to get me the best possible deal.One aspect that made my experience even more remarkable was the distance I had to travel to get to Pensacola Honda - 5 hours! Despite the distance, Harrison and the team at Pensacola Honda made sure that the entire car-buying process was as smooth and stress-free as possible. They were accommodating and understanding of my situation.In the end, I have a fantastic car at a great price, and I owe it all to Harrison's dedication and the exceptional service at Pensacola Honda. If you're in the market for a car and want a hassle-free, enjoyable buying experience, I highly recommend visiting Pensacola Honda and speaking with Harrison.Thank you, Pensacola Honda, and thank you, Harrison, for making this the most stress-free car buying experience I've ever had. You've earned every one of these 5 stars!
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October 2023 by Faith exercises Bogan
My sales associate was very professional. He communicated with me through out the entire process of the delivery. Ask for Mr.Steven at Pensacola Honda
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October 2023 by Richard Klein
What a great team at this Sonic Automotive dealership! Excellent customer service! Clear, candid and specific discussion about the purchase process. They delivered a great customer experience and were always accessible and quick to respond as we worked together through the details of the purchase. Always ready to answer any questions along the way. Looking for a new or used Honda? I highly recommend this team.
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September 2023 by Fabiand1
I want thank cythina for helping me out and getting my a good deal on a car. She went far and beyond to get me the price for the car. I also wanna thank the manager here in Honda Pensacola. I got a good deal with the trade in value for my old car and he as well went far and beyond for me. I recommend everyone to come here and look for Cynthia she will help you out with anything. The best dealership I have been too.
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September 2023 by Leslie Llull
I visited Pensacola Honda at the start of the month to shop for the 2024 CRV Hybrid and they had sold the ones that were on the lot that morning. The manger, Jake, and sales associate, Ashley, were quick to help set up an order for the vehicle in the specifications that I wanted. I was told that it could take several weeks for the vehicle to arrive, but they would do their best to get one in as soon as possible. To my surprise, the vehicle came in just after two weeks and I am now the proud owner of my very first Honda. Ashley was a pleasure to work with. He was very thorough with setting up and showing me the features inside the car. He also explained all of the extra contract options without adding on the pressure to opt in to each one. Over all I had an excellent experience and I will recommend Pensacola Honda to everyone.
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September 2023 by Tamara Lobb
Buying a vehicle at Pensacola Honda was a great experience! Our salesperson, Cynthia, was very knowledgeable and helpful. She helped us with all of the purchasing options and we feel that we made a good decision. The vehicle that we purchased was just delivered that very morning, and she did everything possible to allow us to purchase the vehicle on the spot. Everyone was very friendly and helpful and it was a really enjoyable experience.
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August 2023 by Monae Walker
I worked with Cynthia! She greeted me when she saw me and was very nice and she let me test drive one of the cars. She was so supportive during the process and was very attentive and helped me sort out things with my insurance so that I can leave with my new car. The experience was great I was not forced or pushed to get a car that I was not happy with, it was all about what I wanted, It felt like I had a team which was awesome to me! I definitely recommend this dealership. The process was very smooth and Cynthia followed up with me during the entire process she was wonderful to work with and talk to! Mr. Shane also gave me tips and honest feedback about what I needed to reach my goals and when It was time to make my purchase, the staff was great , I knew I was making the right decision! What an awesome experience!
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August 2023 by Savannah Glenn
I recently had the pleasure of purchasing a car from Pensacola Honda, and I cannot speak highly enough of the exceptional service I received from their amazing car salesman, Ashley Williams. From start to finish, my car buying journey was smooth, informative, and truly enjoyable.I appreciated how he patiently answered all my questions, no matter how trivial they seemed, and he ensured I had a comprehensive understanding of the purchasing process. Especially with this being my first time purchasing a car.When it came to negotiations, Ashley displayed excellent professionalism. He worked diligently to find a deal that was both fair and within my budget constraints. There were no high-pressure tactics or hidden fees – just a straightforward and respectful discussion that resulted in a deal I was more than satisfied with.In conclusion, my experience was absolutely outstanding. If you're looking for a car salesman who goes above and beyond, I wholeheartedly recommend Ashley Williams at Pensacola Honda. Thank you for making this a memorable and positive experience!
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August 2023 by Marti M.
I was informed through mail that my 2017 civic had a recall issue that had to do with the A/C. I was able to schedule an appointment online with no issue. Took the car first thing a Friday morning and pick up the car at about 1PM. As I drove off the A/C continued to have the exact same issue that was relevant to the recall. I waited until Monday to call. I have called several times, left messages for Debbie Polozola, service advisor, and Zane Presley, service manager and trainer will not return my calls. After a week I finally took a day off from work to drive to Honda pensacola. Unfortunately, they could not give me a reason as to why my A/C was not working. I google searched and to my surprise the A/C will lock up when overfilled with refrigerant. I checked the refrigerant and the needle marked to the red which means it was overfilled. Zane Presley and Ryan both service managers. Said they had no clue as to why my A/C locked up. Zane actually didn't even know if the refrigerant had been retrieved and refilled on my car. On the paperwork that was given to me it specifically says that the refrigerant was retrieved and refilled. Zane, completely dismissed my concern. Now, in order to get my A/C working I have to pay $1,600.00. This is the 4th honda I own, I will definitely consider customer service when purchasing my next vehicle and as much as I love Honda vehicles, the customer service ruins it all for me. I have been dealing with this for 4 weeks now. No AC in florida is harsh especially when Honda broke it and wants me to pay for their mistake. INCREDIBLE!!!!!MartiBlue Honda Civic
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July 2023 by TS
I cannot begin to describe how amazing my experience was with Pensacola Honda. Not only do I love my new 2023 Honda Civic, but the dealership went above and beyond in helping me get my new vehicle. Kevin, the manager, was instrumental in making the process smooth, and even arranged for my vehicle to be shipped to my residence! The customer service was excellent!
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July 2023 by Autumn Morgan
We worked with Matt S. And he was literally the best! Very knowledgeable about the vehicles, very personable, communicates really well, and you can tell he genuinely cares about his customers. I have the car of my dreams now because of him and the Honda finance team. Thank you guys SO much!
