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January 2024 by Kathy Conforti
The last time I was there the manager was literally YELLING at an elderly gentleman who was trying to explain that he had an appointment. I stood up to intervene while everyone else in the waiting room sat there in stunned silence. I apologized to him for her behavior and he thanked me. I later called to complain about the manager. I hope they fired her.
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December 2023 by Mike H.
Almost T-boned one of their drivers in vehicle number 84497 when he was driving the wrong direction through Winn-Dixie parking lot at 3:43 p.m. on 12/18/2023
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November 2023 by rosemary
This place rocks! I made my appointment about 8:30 for 9:50. Was called back a couple of minutes early!I’m a difficult stick but this woman got me first time! Quest makes everything so easy. I will be back!
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September 2023 by Chris Glover
It would be 0 if possible. Rudest employees ever. They take and scan your DL and Insurance Card. Just to tell you an hour later your not checked in then start calling in people they just checked in. When you ask whats going on, they look around at each other like a bunch of IDIOTS then slam the door in your face
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September 2023 by ram afacation
I was a walk in. With 1 walk-in in front of me 3 hours later we are both sitting here, that say we half to appointments first. Don't allow walk-ins if you can get to them.after 3 hours there are now 6 walking on the board.
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August 2023 by Lindee Willger
ZERO stars if I could. Seems every other time I schedule an appointment here there is some sort of issue. Very confusing if it's your first time here. Still confusing and unpredictable after several visits. I always schedule ahead online. DON'T schedule over phone- it's automated and will mess up your time or name and make it more confusing. 3 times I've scheduled a specific time online, they are in increments of 10 mins, so I expect to wait less than 10 mins when I'm there. Only 1 time have I gotten in flawlessly at my set time. Mostly, the waiting room will be packed full with what I assume are mostly walk-ins. You would assume if you had scheduled ahead, you wouldn't be made to wait in a room full of people who couldn't plan ahead. I was given the option at one of only 2 kiosks in the room to either wait in the waiting room (standing room only) or I could wait in my car and they would text me on my #number I had now provided several times. I waited 20- 25 minutes beyond my appointment time, still NO TEXT message. I struggled to find a number to call to reach an actual person, as there is NO receptionist, just an empty room with kiosks and the occasional lab tech who sticks their head out the door to call the next person. The number on google will send you on an automated loop of unhelpful information. I proceeded back inside, to the still packed waiting room, where there was now a line for the 2 kiosks, and no way to contact anyone. The board with patient info at the front is very confusing trying to decipher which one you are, as there are so many similar initals. I ended up having to leave & re-schedule, yet again. I would avoid this place, especially for Dr. requested labs and find someplace else, as I will now be doing. The only positive I can share is the times I have been able to be seen, the lab techs are all friendly and quick.
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June 2023 by Robert Cheer
No sense of urgency among the staff. They spend half their day just chit-chatting while the waiting room is full.
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March 2023 by k
I’m here to say I used to work for quest. They didn’t care about us. They want you to draw quickly. This is not the person who is drawings fault! Thank God someone even wants to work here! We need people who want to work ! The issue is corporate greed! ! They don’t care. Please do not blame or be rude to the employees! I’ve never been to this location. Just wanted to say this. .
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March 2023 by Kristi B
I’m here to say I used to work for quest. They didn’t care about us. They want you to draw quickly. This is not the person who is drawings fault! Thank God someone even wants to work here! We need people who want to work ! The issue is corporate greed! ! They don’t care. Please do not blame or be rude to the employees! I’ve never been to this location. Just wanted to say this. .
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February 2023 by John Holder
Fast, friendly, and professional ... The technicians have never caused me pain while drawing blood. With web registration and text confirmation, checking in is a breeze. The location to which I go is close to my home, which is especially convenient if I have to fast for my labs.
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February 2023 by niketonexc
It only appears one tech is doing the testing of everyone. There is no way they are completing the number that has been scheduled which is why there is so many bad reviews. Either get more personnel or reduce the available appts.Meanwhile, individuals are literally holding their bladders because of bad management.
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January 2023 by Samantha Williams
DO NOT GO HERE!!! Checked in at 11:10 for my 11:30 appointment. When called back, there was a discrepancy with my lab order and they said I would have to get it faxed over to them. They “paused” my appointment while I called to have it faxed. The fax came through to them at 11:33 and I notified an employee once they finally came to the door. She brought out the lab order and told me to wait to be called again. I waited over an HOUR and had to re-explain my situation to two different employees and STILL no one could tell me what was going on or when I was being seen. I left at 12:37 without getting any of my labs done. The lack of clear communication, compassion, and customer support at this place is absolutely horrendous.
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October 2022 by Brandy Refalsky
0 stars!! In short, Quest Diagnostics is terrible. DO NOT ALLOW YOUR TESTS TO GO HERE!They will inform you that they accept payments, cash your payments, and then still send you to collections with no communications and no assistance on the matter.Quest cashed my payment 10/12, then sent my account to collections just 8 days later.It is acceptable for Quest to ASSUME that patients just know to contact them to set a plan up (even though they already cashed my check, so things looked completely fine on my end and there was no reason to call).If it is acceptable for Quest to ASSUME I knew I was required to contact them, why is it not acceptable for me to have ASSUMED they had me on a payment plan since they had cashed my check? It is completely unacceptable that they double cross patients and someone needs held accountable
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October 2022 by Britta Scruggs
Not a fan. I took my drug test on 9/12 for a position offered to me and I was told 24/72 hours. It took 8 days to get results back and they tried to tell me they couldn't reach me. No one tried
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October 2022 by D L
I went here on a Saturday with an appointment, didn't wait very long and staff is extremely friendly! Sondra drew my labs and was quick, efficient, and painless!
