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December 2022 by Mark Fomenko
I like dealing with this branch as well as the Cordova branch. The staff seem to be making an effort to please and to do their best. Having said that, the persons working in the personal loan department are apparently incompetent. They did not thoroughly review my tax returns based on follow up questions that would have been answered had they done so. Also, they didn't factor in my bank statements saying they had no access although I would have sent copies if asked. I got the impression that Regions has made an arrangement to do their personal loans through an affiliate company. The denial of credit would have been easier to accept had they seemed competent. Regions Bank should not be affiliated with incompetent companies.
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June 2022 by Harper M
Had been going to the Regions off of 9 mile. Horrible experience! Made me want to leave Regions. Went to this location today and my how the customer service and help was night and day!! I was greeted by pretty much everyone there at 9 am!! Jan asked if she could help me and took me to her office. Helped me and than talked about other services. I’m going to return to open a business account and in 6 months apply for a credit card. She was amazing!! That’s excellence!! The location off of 9 mile should take notes esp the Caucasian lady with glasses with the desk closest to the tellers. She has been so rude to me the few times I’ve gone there.
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June 2022 by Andrew Kuhn
First time going into the bank actually. Riddell is who helped me and he was very professional and kind. Made the experience pleasant and got exactly what I needed done in a timely and smooth manner.
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June 2022 by Charlotte Morris
The personnel here was Awesome. Extremely friendly. Very professionalin assisting customers.Always a Smile from employees.
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June 2022 by Chris Geberth
J Cannon made it a quick professional experience. Glad I came to this location
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June 2022 by Adrinne Thorington (Dream Team)
This is the family bank. Awesome customer service
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June 2021 by Victoria Dial
If I could give them no stars I would. The worst bank and customer service experience ever! If I could give them negative stars I would. What’s the point in scheduling an appointment if they’re just going to show you how to look up the specifics yourself? Why can’t their system, so they claim, pull up a transaction by name or by amount? I think that they were lying because it’s 4:30 and they close at 5:00. As soon as my transactions clear and my paychecks hit I’m leaving this awful bank. Regions is not a good bank for personal accounts. DO NOT USE THEM ESPECIALLY IF YOU’RE not CAUCASIAN. You will get absolutely no respect from them. The two men I talked to looked like KLAN members. Then again we are still in Jim Crow south.
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June 2021 by Danielle Heatherly
Bad service too slow
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May 2021 by Ivica Krnjic
Nathan, banker is always very accommodating and goes above and beyond for customer. Would highly recommend him for any type of business transactions. Deserves at least 20% raise for what he does day to day for Reigons Bank.