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March 2024 by Olivia Harris
This is my 2nd full windshield replacement I've needed in the past year. These guys were fantastic and quick. Previous place I went to dropped and broke the windshield, neglected to perform a basic test thus resulting in me having to come back 3x times before my windshield was changed. I called, got scheduled and they fixed it. No sweat. I'm very happy.
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March 2024 by Christopher Ausherman
Replaced my neighbors passenger window. Left glass all over the ground. Have tried to call numerous times to report. No answer.
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March 2024 by Kolten Johnson
Had a rock chip, took the car in to get the windshield replaced after confirming they had the correct windshield in stock. They took out the windshield and then discovered they don’t actually have the replacement in stock nor anywhere in the country at the moment so during the process of putting the old windshield back in they spider webbed the entire windshield and said the car was ready to go. When we went to pick up the car they never said anything about the bust went in to speak to manager he said he would be back after lunch within 30minutes, waited 1hr never shows back up. They said good luck finding a windshield might check with dealer. 30years old and my first review I have ever left. Just don’t use them they are a complete mess.
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March 2024 by Paul Rek
Easy & Fast process
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March 2024 by Howard Chappell
I was very pleased with the work they did. I would love to have a opportunity to take a picture of the car that windshield was replaced, but my wife has it at this time. I highly recommend them.
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February 2024 by Tabitha Fredricks
Had a cracked windshield they came out to fix it. All seemed fine... didn't drive vehicle for first 5 days after install (at home on vacation did go anywhere). First day I went to drive it noted condensation and water running down the INSIDE of my windshield (and daily after this).. then, literally 2 weeks after install I noticed another crack in windshield! it looked to be coming from the seal. Called my insurance they connected me with Safelite. They came out and there was a "teeny "chip" UNDERNEATH the windshield wiper and they said it wasn't under warranty because something "hit" it. Really? UNDER my windshield wiper? Tech was rude and wouldn't even listen to me about the water and condensation on the inside he just kept repeating it wouldn't be under warranty. OF course wanted me to file insurance again, No thanks cant afford a raise in insurance. Went thru multiple calls and got no where. BBB no where. They sent another tech out. Same answer. No ONE will listen to me about the condensation and their faulty work and that the "chip" was done during install, IMO. they have the worst customer service. I would NOT recommend them unless you want to chance having to deal with unprofessional people who won't listen if problems arise.
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January 2024 by Joseph Hayden
Can never get anyone on the phone
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January 2024 by steven nelson
Excellent service. Said it would take approximately 45 min to fix windshield....done in 25 minutes.
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December 2023 by Joe Taylor
Had a windshield replacement. Process was easy and quick. Made appt online Monday and windshield was replaced Tuesday. Follow up - appointment reminder, replacement beginning and ending notifications, and post replacement instructions all provided via text. Everyone at the Safelite office was friendly and professional. I cannot think of how it might have been a better experience!
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December 2023 by Justin T (Derps McGee)
Customer service was great, unfortunately had to return due to a leak on their install. They corrected the issue but then forgot to reinstall the washer fluid hose.Overall it could have been better, but they did fix the problem without fuss.
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October 2023 by Randy Hamlett
Service was excellent the staff was very helpful the work was done in a timely manner. I did not like the automated phone and remote appointment setting. I had questions I wanted to ask the store that I brought my vehicle to and it was very difficult to get ahold of them. After the service I found a blemish in the windshield which I want the windshield replaced and trying to set up an appointment to do that is. extremely difficult there is not an option on their website for warranty work. I feel it would have been so much easier if I could have just talked to a human being.
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September 2023 by Matthew Hammond
This company messed up my car and refuse to make it right. I will be contacting a Lawyer!!!
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September 2023 by Emily
I did not use Safelite. The Safelite quote was inline or similar to everyone else's until they did additional charges and then the other quotes I got were better. I got it done for $150 less than Safelite and still got the install done on location at my home.
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August 2023 by Kent G.
Safelite used original Jeep OEM glass to replace my cracked windshield. Service was quick and professional. The facility was very busy.
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August 2023 by Franziska J.
My technician Alvin did a great job fixing my windshield! Very professional, convenient and punctual. Will def be back if I need service again. Thank you!
