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January 2024 by Cathy Olive
The overall purchase experience was very good. The sales manager was helpful but our sales lady Jewel was excellent. She was not pushy at all but just so nice and professional. She is the reason we made our purchase. My only complaint is that the facility is a bit dated and needs updating which is the reason for the 4 star rating.
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January 2024 by RichyG24k
Marc Biddle, the finance manager and Charla were absolutely amazing! Marc went above and beyond providing me a detailed tutorial of my vehicle and Charla was very informative, patient and understanding. The finance mgr was also quick and attentive in securing a favorable rate for my loan too! I love my CX-90!!
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January 2024 by Rachel Beck
Would not recommend purchasing a used car here. Our first red flag should have been the finance department literally throwing our money back at us across the table when he didn’t understand brand codes that were coming up for our trade-in vehicle. We purchased an as-is used car with the agreement that the check engine light would be resolved & the car would be running properly. During the test drive we could see that the car had previously been towed. We didn’t attempt to negotiate on price, all we wanted was the car to be sold to us in working order. Within one day of having the car the check engine light was back on. We brought the car back in & their service department took a look at it but we didn’t receive any sort of report as to what was done to the vehicle. The check engine light stayed off for about a month & then came back on & the car was having the same issues it had prior to our purchase. We contacted Sandy Sansing & were told they couldn’t get it in that week & we would have to pay full price for the repairs even though our sales agreement stated the car would be fixed prior to our purchase. We decided to go elsewhere and took the car to Mr. Transmission. Immediately they could see that parts of the motor mount were missing - which led to a $1000 repair. We were shocked that this car had now been inspected, and supposedly checked out twice, & no one in their service department could see that an integral part of the car was missing. I would not trust or recommend purchasing a car from Sandy Sansing based on their inspections.Edit: To further update incase anyone else is considering buying a used car here. This car has now amassed $5,000 in repairs for a damaged torque converter which was likely the very first issue we encountered when test driving the car. If you’re not comfortable with doing your own car repairs & have to rely on repair shops be sure to save up a fair amount on top of the price of the car because the inspections here seem to not be very thorough.
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January 2024 by Carol Cox
Excellent service. Absolutely the best service I have ever experienced. Everyone in the service department was courteous and helpful. I was in and out with my car in less than an hour! I even received a video of the service done to my car. Wow! Fantastic!
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January 2024 by Tina Crouch
Love the service department at Sandy Sansing Mazda. Always extra friendly and knowledgeable. I even enjoy waiting on them to complete the work in their customer lounge. They check in on you and are tentative to you as a customer. It makes you feel like you are apart of the team. The update videos from the tech are great. It really helps when the tech explains it all so you can understand the situation.
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January 2024 by Constance Crosby
Very good experience!! I was greeted kindly and checked in quickly. Employees passing through the waiting area were very friendly and welcoming. The waiting area is very comfortable, and I feel my wait was short considering they were very busy. They do a great job! I am a Sandy Sanding customer for life!
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January 2024 by Jennifer Keenan
Had a great experience with Ashley Bodiford. She was very knowledgeable about the entire line of Mazda vehicles. She was professional and friendly. We took a test drive and she explained all the features of the car. During negotiating the sale of the car she was very pleasant and worked with us to get the deal we needed. After the sale, she was proactive in showing us how to operate features of the car, including technology and app related items. Ask for Ashley when you visit Sandy Sansing Mazda.
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January 2024 by Bonnie Bell
Made an appointment; took car in for annual checkup. The staff was most helpful…answered all my questions. Nice waiting room. There were a few issues with the car; they took care of them all. You leave feeling a job well done. Thank you staff!
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January 2024 by JJ Kimbrough
We test drove the CX-50 and Kaleb was very easy to work with. They met our terms after some back and forth so we bought from them. It helps that the Mazda's are fun to drive! We would definitely work with Kaleb again!
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November 2023 by Ed Koenig
Took me on time and finished the oil change and tire rotation in 30 minutes. My service advisor and mechanic were very professional and knowledgeable. Over all a very pleasant experience.
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November 2023 by Nova Francis
Me and my cx-5 are always well taken care of at Sandy Sansing Mazda service center. Thank you all! I love the new feature where the tech sends you a text and a video of what they checked and their recommendations.
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November 2023 by Lon Prater (Lonfiction)
The service team is always super friendly, personalized, and responsive! Improvements to waiting area offer generous perks while your service is happening. Mechanical team attentive to requests and detail. Top-notch service all the way around!
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November 2023 by Vida Kaneyuki
The only place I go to get serviced nowadays because they are dependable & honest! They don’t try to push services on to you that you don’t need. It feels really good to always be able to know that they will take care of you during the harder times with full transparency. Working with Mazda has been such a relieving experience & this location in particular has some really genuine people. Thank you so much!
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November 2023 by Devin Stover
I have purchased two vehicles from Sandy Sansing Mazda and have had great experiences both times! The Sales team is very nice and not pushy. They want you to be comfortable with your purchase.
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October 2023 by Ann Sasser
Trent and the staff in the service department were courteous and knowledgeable. My 2021 Mazda CX 5 appears to be drawing energy from the battery at an alarming rate. Am hoping that the suggestion that I keep my fob farther from the car and never leave it in the car will remedy the problem. If it doesn’t, feel confident that they will work with me to find whatever is going on. Will change to 5 stars if this works.
