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March 2024 by K Ray
So I received the wrong furniture when delivered. When I went back to the store they went out of their way to make it right. Matt helped me and finally decided on another piece, well several pieces that worked out better than the original items. Excellent customer service.
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March 2024 by Ashley Smith
Worst bed i've ever had. Please don't buy this bed! It never worked correctly, It was extremely uncomfortable. and it takes two weeks for anyone to come out to look at it. It was a nightmare. Customer service sucks, When we tried to return the bed , the people at the store were unhelpful and uncaring. I wouldn't wish this bad on my worst enemy!
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March 2024 by Mary Rushing
Love this store and the associates! Associates are knowledgeable, kind and friendly.
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February 2024 by Bo Knows Toyota
?Beware! I visited on 2.13.24 Nice sales guy , RUDE MANAGER, there’s a reason the parking lot is empty and no one is shopping here . Also got a much better deal elsewhere.
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February 2024 by Joseph Sessa Ph.D.
Melissa at the Pensacola Florida store did a great job introducing my wife and I on the sleep number beds systems. I would not typically spend this amount of money on a bed system so in this case time will prove out the true benefit that the sleep number manufacture claims. I have only one disappointment with the purchase process and what the sleep number company is not willing to do when over a sale is over $12K.
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February 2024 by Ray Younkin
Rep was fantastic. Worked with me and waited till she had the right plan and bed for me. Definitely satisfied
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January 2024 by Frank Wingard
Deborah and I had texted several days and I had looked at the website at the different mattresses and bases. I wanted a split king so we could raise our heads separately and have different softness. Deborah showed us several mattresses and we tried them, and settled on a particular one. All total Deborah was very helpful and professional.
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December 2023 by ReJeana Rondot
Excellent experience trying out the different beds. Knowledge staff. We are replacing our 13 year old Sleep Number Bed. Ask for Elizabeth.
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November 2023 by Brock Y.
Ok let me start! I have bought 2 sleep Number beds. They will tell you 25 year warranty. They will not stand by their warranty. I had a part go out and it was $700. I spent 14k for the bed. So if you want a bed that may work this would be a good one. If you like rolling your money away, and you can sleep with it. This is your bed!Ok since you want to blame your customers and not stand by your company. I was told by "sleep number" salesman at your store said it was all covered. I was very pacific when I asked him. Seeing that I had problems with the first bed I bought. To say you have a 25 year warranty, but doesn't cover the whole bed and asking me to read some BS you came up with, no thanks. I will not be a customer again!
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August 2023 by betty s Westbrook
Saleswoman wonderful. JUST too expensive
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August 2023 by barry warrick
The ladies were very helpful, and not pushy sales people. I enjoyed my time there.
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July 2023 by Pattie Fross
Pleasant experience, nice store, and peaceful atmosphere. Elizabeth was very knowledgeable in helping us choose the right bed for us.
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July 2023 by Nicole Barnhill
We got a sleep number because I have to go back and forth with the firmness. Thought this would be the perfect solution. WRONG! The mattress either let's all the air out or pumps it all the way up. There is no in between. It absolutely will not set on the firmness i choose. I do not use the automatic adjustments. We've called them about it, but they make excuses as to why they can't send anybody out.
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June 2023 by anje accessories
Thoroughly research sleep number mattresses before you attempt to spend thousands of dollars. THE BASE is NON REFUNDABLE. So if you do not like the glorified air mattress (which we did not), you’ll be stuck with an over priced base with features you can no longer use with another mattress. Prior to this bed we had a cheap Ashley mattress I slept much better on. Now we opted for a Tempurpedic which is much better but the base continues to give us issues. It’s making loud grumbling noises at night waking us up. Also I read sleep number beds are prone to mold and mechanical issues which is another thing we didn’t want to deal with years later.
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June 2023 by Daniel Mcclure
Elizabeth at the Pensacola store did a great job explaining everything about the sleep # beds. She did such a good job we bought a king split bed. Thanks Elizabeth.
