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December 2025 by Anna Prestridge
Thanks so much for Ruth Ann!
I needed to get something done ASAP at the extreme last minute and it was close to closing time.
She was so kind and helpful.
Mission accomplished!
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December 2025 by Kelly
Cade did a great job setting everything up for us!
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November 2025 by Candace Segall
If I could give the John Shaffer Agency 1,000,000,000,000 stars, I absolutely would — and a huge part of that is because of Logan.
From the moment Logan answered the phone, the entire experience felt different in the best way. He was warm, patient, and so easy to talk to. You can hear in his voice that he genuinely cares and isn’t just trying to rush through a call. He took the time to listen, asked the right questions, and made sure I felt completely taken care of the entire way through.
Logan has that rare combination of professionalism and kindness that makes you feel comfortable immediately. He explains things clearly without ever sounding pushy or scripted, and you walk away feeling like someone was truly looking out for you — not just your policy.
The way Logan shows up on the phone says a lot about the agency behind him. It’s clear that John has built a culture where people actually care about doing the right thing for their clients. When you have someone like Logan representing your office, it speaks volumes about your standards and leadership.
If you’re looking for an agency where you’re treated like a priority and not just a number, I can’t recommend the John Shaffer Agency enough. Logan is a rockstar, and this team deserves every one of those 1,000,000,000,000 stars.
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November 2025 by Janice donegan
I have been a State Farm customer for over 30yrs. I can say that John Shaffer's agency has been the absolute best. Carol Stuart is the agent I usually go to for help. However, I have discovered that any agent in this office is willing to help gladly. Jamie, Summer, and Ruth Ann have all shown that they care about their customers. Thank you all for being so awesome!!!
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October 2025 by Robert Osborne
Sara really helped me out a lot, she helped me with my payment bringing it lower and helped me with my $10 discount for my health and life insurance
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October 2025 by Bishop Leon Rankins
Ruth is simply the best!!!! Thorough, helpful, and pleasant overall.
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October 2025 by Danielle Mathis
Cory mooneyham was very helpful in all areas! Funny guy to
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April 2025 by Brian Barksdale
Thank you Stacy for the amazing customer service! It is so refreshing to deal directly with an actual human being :-). And an extremely helpful and pleasant one at that.
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April 2025 by Steve Nichols
Well, it seemed the conversation started out. Well. Since I've been with state far, many years transfer from Michigan to Virginia. And now I'm interested in moving to Pensacola. Florida spoke to arilator was getting everything set up. All I need to do was speak to an insurance agent. I called State Farm. He'd let me be aware. Some Holmes was not going to be insured, so I sent him 4 different homes in different areas. Outside of the area that he mentioned was not insured after about almost 2 weeks I. Decided, well, I better call, because I got no reply which I thought was rather rude. Then he says. Just as I thought, none of these homes are eligible. Well, what kind of shit is that look elsewhere? He mentions no I supposed to beg you until you insurance me. No shit, look elsewhere. I'm very dissatisfied with State Farm. At this moment, 100%, there's your review. Not happy with the gentleman I spoke with because he never got back with me.What kind of bullshit is that.
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April 2025 by Brent Hovas
Stacey is not just a good staff member, she is the best of the best. I have always been happy with State Farm but she made my day and confirmed why I will be with you all for a long time. Stacey is the Top Gun of your firm. Maverick better watch out. Thanks again.
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March 2025 by Gwendolyn Pritchett
I worked with Jaime Turner; He was very nice, helpful, and patient. It was my first time purchasing insurance on my own, and he eased any worries. His explanations were so helpful and concise. I would definitely recommend them to anyone.
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February 2025 by Kensie Whitfield
Just joined the state farm family. Jamie helped me through all the steps and made it a very easy process. He also helped me with a life insurance policy as well. Highly recommend!
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January 2025 by Roman Morzella
Sara was amazing. She hooked me up with car insurance and it was a good rate and she was easy to talk to. Thanks so much. She made it easy. I was really nervous about it and it was so quick and smooth.
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January 2025 by Allen Sonier
I had the pleasure of working with Scott Yingling. Scott was able to save me a lot of money compared to what my previous carrier quoted me. Scott took the time to explain in terms that I could understand why State Farm was able to do that. I reached out to Scott several times for explanations to language in the policy that I didn't understand. He was always able to provide the information I needed. I never felt that he was in a hurry to get me off the phone. He was very pleasant and professional. Thank you, Scott......Allen Sonier
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December 2024 by Debra Bowers
I have had such a wonderful experience with State Farm. Jaime Turner is so professional and knowledgeable. He has been such a help.
