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November 2023 by William Rentschler
The staff is really friendly. I really like the girls that work in the drive thru. They make sure you are taken care of and have top notch professionalism.
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September 2023 by kathleen hancock
Excellent service! Pleasant, professional staff.I arrived on a day when the lobby was closed. I had a complicated, time-consuming problem, but they solved it at the drive-thru window!Sorry I'm relocating, because this is the best bank I've ever used.
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March 2023 by Tuhin Hossain
Bad customer service and very slow
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November 2022 by Drew Hendrix
I feel like they have been going downhill since shortly after Buzz left. Now it appears they have run all of their help off. Researching new banks.
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January 2022 by Valerie Prevatte
I've been extremely pleased with this bank. They took over the bank I had previously banked with for several years, so I was worried about changes in customer service. It's been a few years now, and I still receive consistently excellent service, even if I go to a different branch than the one I usually use. At least twice, upon seeing something irregular about my banking habits, I've been contacted directly to verify I wasn't a victim of fraud (once was when a friend of mine made a bank deposit for me at the drive-through - the teller realized the car wasn't mine and became suspicious.) I appreciate the extra layer of protection they offer by being customer-service focused and diligent in being community-aware.
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January 2022 by joe balistreri
After dealing with their very antiquated systems to get a home loan, they sold it the very first week I had it to a company called Citizens One Home Loans which is the worst mortgage company I have EVER dealt with. They have a 1.2 star rating on Google My Business. Citizens one Home loans immediately screwed up my automatic withdrawal and I have spent no less than 4 hours on hold over 4 calls to them, to no avail. STAY AWAY FROM THE FIRST BANK , they say they are local and then sell your mortgage to a garbage company out of state.
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February 2020 by Ashley Welch
They state they have a second chance checking account option to help people with bad credit but it's a lie. Just wasted 40 mins and put another point against my credit.
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November 2017 by CreeperHugger152
I always have great service here, the staff are very kind, and get to know you quite well. There are three stations outside of the bank where you can pull your car up and deposit or withdraw money without having to go inside.
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October 2017 by Keith Quackenbush
A local bank, with local service. If you are tired of being a number you should check them out.
