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August 2023 by Stacey L.
my husband and I went here for a few things. We live in Bossier City Louisiana and just bought a vacation home in Perdidio Key. I will tell you they where super friendly every employee we encountered was so nice. we will literally drive out of our way to go to this Home Depot that is what a Great impression they made on us. My husband asked where a piece of wood was the lady in the paint department literally walked him right to the location. The store manager is doing a great idea job
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August 2023 by Jean Gruspier
Bill in the Rental center was very helpful. After a DISASTER with a kiosk carpet cleaner rental, Bill reassured us we were getting a good product. He was very kind and knowledgeable. Made our bad situation so much better!
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June 2023 by Anna P.
Checked out of Home Depot on Davis Hwy with a flat bed loaded with bags of mulch. As we approached our vehicle, Jeffery appeared and said he was here to load us up! Thank you Jeffery for going the extra mile on this HOT HUMID day!! You are appreciated Jeffery!
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September 2022 by matt marshall
Been on hold now for 15 min. 8am. This place is weak. Phone starts ringing then it's back on hold. They deserve no gd stars
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September 2022 by Billy S Wilder
Good store good service good prices
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August 2022 by Ashley P.
Customer service is a joke. My card got dropped & they just keep sending me back & forth to different departments. Also got hung up on when I was transferred!! Terrible employees!!
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July 2022 by Dillon P.
Jeff in electrical displays the highest level of customer service. I called in with an issue and he stopped what he was doing and made me his top priority. He was able to help me with everything i needed in just 3 minutes when I had been working on the issue myself for over an hour. Thank you Jeff
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July 2022 by Vee R.
Curbside pickup is straight a** & a total joke at THIS location. I placed my order and after 5 hours nothing. No email or text saying it's ready which I thought was strange because when I do curbside at other locations, my order is ready within 30 minutes or an hour. I called and a nice associate informed me that NO ONE had shopped for my order. After 5 hours NO ONE did their job. She tried to get, I guess whoever is supposed to do online orders/curbside but she said she couldn't get anyone so she did it herself & personally called me back once it was complete. As I type this I'm waiting for someone to "bring my order out." Its been at least 10 minutes now. Let's see how long this is going to take. Absolutely ridiculous.
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April 2022 by Aloha T.
I bought an LG front loader washing machine on 4/9/22. My delivery was scheduled for 4/14/22, between 1-6. At 6 PM, I called customer service and was told they're coming. Well, nobody showed up. I called HD customer service the next morning. My delivery is no longer in the system and rescheduled for Wednesday, 4/20/22. 10 AM that morning, I received an automated call that my delivery has been rescheduled to Friday, 4/22/22. On Friday, I received another automated call that my delivery has been rescheduled for Monday, 4/25/22 between 9-1PM. Later in the day, I received another automated call that it's rescheduled for 1-6 PM. Well, it's 7:03 PM now, and I'm given the, "We have no control over the delivery..." talk. My washing machine is apparently in a truck somewhere never to arrive. Last weekend, I talked to my brother and he had a problem with the Home Depot delivery in FWB. They brought the washing machine to my parents, who are in their 80s. They didn't install that correctly and flooded my parents home in about 2 inches of water. My elderly parents ended up having to mop their place. My brother called customer service and was given a $200 voucher. I am going to send this in the mail to the corporate office.
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February 2022 by Tresa W.
THE WORST Home Depot I have ever shopped with. We ordered and paid in full for in stock appliances first week of January, 2022 for delivery today 2/26/2022 and they gave them to another customer. NO CALL, NO COMMUNICATION, NO FOLLOW UP, and no reschedule information on order. DO NOT SHOP HERE - manager, staff and customer service NOT HELPFUL at all and RUDE. Home Depot should be embarrassed, if you shop here be prepared to be treated badly, get frustrated and receive poor customer service and potentially no merchandise after paying.
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December 2021 by Preston McIntosh
This is my last purchase from Home Depot. You have left me lost on money with your pro service, blinds, and now my appliances. I had to go out of my way because your third party shipping decided to tell me an hour before my supposed delivery that they weren’t making it and now I’ve gotta wait til Tuesday. I have a special needs son who requires food and medicine be cold and have been using ice and bags to keep them cool. I went to Daphne Alabama Home Depot to purchase a fridge which was not needed had mine been delivered as given and after spending the money I did prior and supposedly just missing a “sale” have to pay more. Someone from corporate needs to contact me because you have the worst customer service and business model for your shoppers. You all are thieves and I’ll make sure that’s known.
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October 2021 by Cheri Y.
This Home Depot has a great outdoor gardening center! I purchase here all the time. I like to garden & grow all kinds of herbs for cooking & for medicine so I'm planting constantly. I always find something here I LOVE. I bought a beautiful palm tree here that is now up to 3 thriving giant palm trees. I also bought a lime tree here & it's my absolutely favorite in my tropical garden. It's doing so well I'm going to start farming limes. The Chinese jasmine I bought is doing beautifully! I can't wait to make my own pure organic jasmine essential oil when I gather all the blooms this spring. Everything is doing exceptionally well, very happy with all my plant purchases. Plus there is always someone in the garden center to help load mulch, dirt, mushroom compost etc.. Inside is very small. Which is good bc there are never too many people shopping here but we can never find anything we need inside as the inventory is limited. We are now looking for a new refrigerator & HD here only had one in the size we want & it was not the style I like. For comparison, Lowe's had 3 styles in the size I'm looking for but again, not the style I need. Garden center is fabulous, small indoor area, inventory is limited but never crowded. Always a pleasant shopping experience. Will return.
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September 2021 by Rachel N Casey
Went to rent a dump trailer was told I need my vehicle registration.. so I let went to Pace and got another copy because I could not find it.. drive all the way back and the man says it can not be rented because it has to be checked over before renting and he don't know how long that will be a man from Mobile has to come check it out.. I got a manager and he could carless about our issue.. keep in mind I purchased a A WHOLE pallet of pavers...
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August 2021 by Zach C.
Staff are very friendly at this location and they did offer to price match when I purchased a washer and dryer here. I come here often and am very happy with this location.
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July 2020 by Cheryl W.
I ordered this Melville Canopy from Home Depot. The first problem I had was I got an email from them saying my product has been shipped. So then I got another email 2 weeks later telling me that it was damaged. The girl I spoke with said that they can refund my order or I could order another one,,I really wanted this canopy. So I ordered another one and it kept telling me the order was shipped. Well it was suppose to be here today and when I called customer service for the 5th time since I saw this canopy the lady i spoke with told me that she was not sure what happened and that she would speak with her supervisor,,well she hung up on me and sent me an email telling me that my order was return and they were giving me a refund,,WTH,,seriously,,,So after a month of not getting my product I will never ever have anything to do with Home Depot ever again!!! and I mean ever,,,