-
January 2024 by Clint Boutwell
Tim was a huge help, very efficient, got me in and out in less than 20 mins for a pick up!
-
November 2023 by Andrew Delaney
Zack Reid was super professional and helped us out when we didn't have much time. This is definitely where I'll be going from now on.
-
September 2023 by R Morty
Miserable experience using the online pickup. Vehicle could not properly display mileage and fuel reading at same time due to an electrical sensor issue with the tire pressure gauge making it impossible to properly upload a verification photo of the mileage and fuel in one photo (site only allows upload one photo for that portion.) Got a vehicle that had about 7/8 tank of gas so when I returned it I ended up filling it beyond full because it’s difficult to fill up back to exactly 7/8. You’re welcome for the free gas (about 3 gallons of free gas) Also, the AC didn’t work in 95+ Florida summer heat which was awesome. Garbage experience, garbage vehicle. Don’t recommend.Non-online pickup won’t be helpful because they are understaffed so you will likely experience long wait times like I did just to bring up the vehicle issue.
-
July 2023 by Christopher Moore
Dropped off my rental today and Raymond and Stephanie were awesome! Great customer service, knowledgeable and friendly. Highly recommended.
-
July 2023 by Nikki Showers
The customer service was great!! The employees were very professional and well dressed and they had very great manners.
-
April 2023 by brennanfishaholic
Apparently at 4:19pm specifically they stop filling propane bottles so don’t waste your time trying to get an afternoon fill up
-
April 2023 by vincent d.
Customer service was terrible waited in line the GM Kresta took them ahead of me, knowing I was waiting in line. Terrible customer service.
-
February 2023 by Angela J.
The process for returning the truck was quick and efficient! The staff was knowledgeable and very kind and courteous. We had an issue with the bill and the problem was researched and resolved quickly. Highly recommend!
-
July 2022 by Kimberly Hart
There's a LOT of miscommunication, as well as untrained & unreliable employees and staff. I do NOT recommend them at all. Here why....Prior to her death, my sister's mom had a deal for 2 of the storage units. It was about a $40 difference if they were paid per piece. However, my sister paid ahead a few months to allow her time to get to FL from NYC to clean them out. Not knowing what they contained, we (my sister, husband, brother & I) arrived on Apr 30th to clean out the units. Instead, we cleaned out one and kept the other for time being. My sister has been asking for a refund or funds transfer from the empty unit to the one being used, but has been getting the run around from them. No one knows how to do it or even if it can be done. Today's date is July 7th and nothing still has been done. A lady who is supposed to be a supervisor of some sorts called my sister's mom old number instead of calling my sister to see if there was something that could be done. Again, my sister's mom passed (in Nov last yr).The communication between the staff and employees is horrible. While we were there we saw it in person. At least 4 customers left mad.Again, I do NOT recommend!!!
-
July 2022 by lil zae
It's a ripp off I had gotten a truck for 6 days and hit me for 500 with a deposit
-
January 2022 by Kevin Hutchinson
I rented a trailer from this location December 31, 2021 however I had to return it the next day due to wind advisories in our area when I pulled in the owner Timothy Berger came out to help me. I told him why I was returning the trailer due to Wind Advisories he immediately refunded my entire rental and helped me unhook the trailer on New Years Day too! I would definitely recommend this place to anyone looking for services from U-Haul.
-
January 2022 by Kevin H.
I rented a trailer December 31st. 2021 for four days however due to wind advisories in our local area I didn't feel comfortable driving the trailer with my truck so I immediately took it back the next day on New Years Day and the owner/manager Timothy checked me in asked why I was returning it early I explain to him about the wind conditions and he immediately refunded all of my charges. I will definitely shop here again!!!
-
December 2021 by Andrew Summerlin
I had the pleasure of receiving assistance from the Manager Kiersten. She went above and beyond to help me today! I had just recently installed my new trailer hitch attachment for my wife’s Honda CRV. I had not installed the breaking light system yet, but that did not stop Kiersten from providing U-Haul service/business. She completely installed my breaking light system while simultaneously training/working with her team to assist other customers with orders/issues. I am so appreciate of U-Haul’s help today! I will only be using this Pensacola location going forward.
-
October 2021 by Oliver M
By far the worst U-Haul I’ve ever been to. The super bad vibes are coming from the prison next-door.
-
July 2021 by Badger Packer
Huge selection of equipment and great service. Xavier is an absolute rock star. Perfect service and a great attitude. I’ve been to this U-Haul location four times in the past six weeks and he has helped me every time.
