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January 2024 by Kristen Speer
These folks are awesome. Thought I needed a new phone, nut they fixed me up within minutes.
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January 2024 by Cole Stillwater
Fantastic service, even being close to there closing hours they managed to fix my phone very quickly and efficiently!
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December 2023 by Brian Miller
The employees here are 1st rate. Friendly, fast, and professional service. I needed a screen fixed on a Google Pixel 3AXL and was worried that it was impossible because of the age of the device. The shop found a screen and was able to fix it the same day. Thank you for the great customer service.
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December 2023 by Shaletha H.
Amazing staff, very friendly, professional, friendly and accommodating. My PlayStation was done a day early than predicted ,Chris was very informative. I would highly recommend.
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December 2023 by Edmond Steele
Asher was very fast, professional, and helpful, in what we thought may be a complex issue, they had taken care of in less 5 minutes. Will definitely use them in the future when needed.
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December 2023 by Amy Justus (AJ)
Brought in a family member’s phone about a charging issue. They had dropped the phone and afterwards it either barely charged or wouldn’t charge at all. I wasn’t sure if the problem was that the charge port contacts were dirty or if the entire port needed to be replaced or if it was a battery problem or something else entirely. Took the phone in after a stressful day of work and insurance’s only advice being: “We can’t do anything, go see about a third party repair shop”. This place was conveniently nearby my workplace so I decided to try it. Went in, handed the phone over to a guy who looked at me like I had just ruined his day by walking in, I explained what happened, he sat the phone down and quoted me a repair price that cost more than I paid for the actual phone in full. He added on: “If that’s what’s wrong with it” as if he knew it wasn’t the problem and expected me to waste my money anyway by paying for the repair. I gritted my teeth, said I’d ask the family member if they wanted to go through with it for that price, took the phone back and walked out. I eventually decided to try the repair myself at home, that I’d take my business back to Express Mobile Tech if I couldn’t or just buy the phone again as it would be cheaper. Thankfully the home repair was easy, some debris to clean up and turns out the port was just loose, still fully functional. No more charging issues. Maybe the guy here was having a bad day - I don’t know - but I won’t be back or ever recommend this place to anyone. I guess I can’t be too mad, it definitely saved me money.
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December 2023 by Stephanie Varela
Got recommended by Video Game Trading Post to come here to get my sister's switch fixed. Fantastic customer service.
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December 2023 by lyda toy
A wonderful place, very polite sales people. My phone was fixed and I am happy with it.
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December 2023 by David Jansen
They never have my screen replacement! What's the point in paying for insurance on your $ 2,000 dollar phone, which is brand new, not a antique you can't find a screen. And months later, I still have a broken screen. I need my phone for my business. I am on a business cell plan. I can't be without my phone otherwise lose many sales opportunities! Don't bring new phones here expecting to use your insurance. They probably have your screen if you pay them directly for it. Or is an older model.
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November 2023 by David Keith
Overall a very positive experience. Sean at the Pensacola store was polite and professional. He made the bad experience of a broken iPhone end up tolerable.
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November 2023 by jesica walden
The process and the company was extremely easy using insurance. My only complaint is the length on time it took to complete
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November 2023 by Sean DeBelle
Installed defective screen. Everything is purple and dim. Told me I had to go thru insurance and pay all over again. They do not care. Horrible sassy dude attitude
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November 2023 by Ryan Doyle
Asher was amazing! Super helpful and informative. Couldn't ask for better help!! Will definitely be back in the future!!!!
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November 2023 by David Hall
The staff is what made a difference to me. Very knowledgeable, very friendly, and approachable. Not trying to pressure sell you is also a BIG PLUS for me.Thanks again to the staff you guys and gals ROCK!
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November 2023 by Adrian Hunn
Awesome Customer service!! I showed up less than an hour before they closed. I needed my phone repaired and they said they needed 2 hours and the store was about to close. An employee name Alec stepped in and saved the day and said he could get my phone fixed. He technically didn't have to do it but he stayed and fixed my cracked Screen. They close at 7pm and I was out by 7:11 PM. I highly recommend this place. And thank you Alec!!
