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March 2024 by Bruce Noah
Customer service in Pensacola is great. Too bad you have to go there to experience that, since UPS makes it impossible to find a phone number for the local customer center.
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March 2024 by Brenda Acevedo
Drivers lie about deliveries and office not open to pick up packages
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January 2024 by Pablo Wilson
im very dissatisfied with UPS, my packages of expensive very fragile things are lost with your company. Ill be filing a law suit. if there is nobody to sign for a package do not drop it off just anywhere. do better
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January 2024 by Johnny White
Crowded the day I went but employee was very helpful in shipping my medical devices
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January 2024 by Denny “SKULLYZFPV” Hicks
Very dissatisfied with the way my kids Christmas card and package was handled during transportation. He had a Christmas card with two gift cards inside totaling $220 and his Amazon gift card for 110 was missing because of the gaping hole left by the damage done during transportation. I filed a claim and we'll see from here.
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December 2023 by Pat Cook
Handled a perishable shipment with great results. Handy with cost saving tips for future shipments.
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October 2023 by Heidi Fisher
Driver Akil is incompetent and lazy. Refuses to ring the doorbell or knock for packages requiring signature, and instead leaves a missed delivery note on the door and on the subsequent delivery date leaves another note stating the package now needs to be picked up. Akil will clearly do anything to get out of doing his job. We’ve had this issue with him multiple times. Complaint has been filed with UPS corporate and video footage has been filed.
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August 2023 by Michael Ross
Great customer service. I had an Amazon return which was handled quickly.
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July 2023 by Jim Krossman
Service is always exceptional. Angie always goes out of her way to help her customers, and is always upbeat and friendly - as a long time customer, I am very grateful for the way I have been treated all of these years. Thanks!
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June 2023 by Sassy Frass
They have been extremely helpful. I’ve had multiple returns lately b/c I moved. They never gave the dashers any problems. There was one unpleasant experience. The dasher brought all of my items back b/c some guy named Tim refused to look at the items and match the QC code.
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May 2023 by Attila Cseh
Package came in , it was destroyed!!! Next day an other package destroyed and parts are missing! What is going on????
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May 2023 by Joyce Frye
Had a RETURN TO SENDER. JUSTIN was extremely helpful and a outstanding customer service representative. 5 stars And extra KUDOS TO JUSTIN.
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May 2023 by Caitlin S.
I would give them a zero if I could. Absolutely useless. I have called seven times and the automated answering machine refuses to let me speak to a person. I have read it my tracking number and it either relays it back incorrectly or says it does not understand and to try again later. I cannot get any assistance with my question.
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April 2023 by Christopher Smith
Constantly labels my packages as wrong address despite multiple times calling. Phone virtual assistant is unable to help but refuses to connect to local office or live person and hangs up mid call.
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April 2023 by Hondo Hovis
The ups guy that delivers in 32583 is lazy and does nothing but sends packages back to senders.. this has happened to me multiple times... no common sense what so ever
