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October 2023 by Erik F.
Honestly, I'm pretty disappointed. Turned a fifteen min job into an hour and a half job. Mechanic brought the car over the lift gate and wandered for about 20 minutes to find the right tools (I suppose). Then took multiple attempts to chock the car on the lift gate when one block was canted on its edge (which if the gate wiggled the car anymore would've collapsed the car down). I raised a concern to the manager and he said this was normal (doubtful). Then he took the plenum off the engine needlessly when the filter element was right to the left of the block exposed and I went and pointed it out to him. Just a lot of wasted time. Very obvious the mechanic was inexperienced. I took the car here for service because I don't have the time or facilities to do it myself. An oil change is such a simple service and yet, was made so complicated and gave me a lot of anxiety just watching it.
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October 2023 by Scott
Very busy tire shop. They do great work and go out of their way to help customers. I've used this location twice and have been very happy both times.
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October 2023 by Bill McDaniel
Every time I've used Vannoy's it's been a good experience. They always have the size tires I need in stock. And they don't hold me up any more than necessary
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June 2023 by Desiree Ramos
I checked in for oil changed and told I am the next one because not many customer yet, then customers coming in after few minutes so I ended up 3 customers done for oil changed too and my car still in process after almost 2 hours waiting.
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June 2023 by Jackson-Pace Pharmacy
Been dealing with these folks for decades, and the reason being a simple yet impactful one -- quality. This Vannoy's team is top notch in all regards!
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May 2023 by Dave Swift
went in for a flat repair and was told my tires were dry rotted and they couldnt fix...even though 6 months ago i had a flat repair and every tire was looked at ...the tires were replaced by world ford 5 years ago and they fixed it tonight ..they said my tires were not dry rotted and who ever told me that was lying and my tires were fine..i only have 30000.miles on them ..im not happy with the lady who told me this ...i will never come back to that store on nine mile road at the i-10 off ramp to the left next to the car wash ...ya all just lost a customer...
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May 2023 by Paul M.
Do yourself a favor, if your truck has hub caps or simulators, remove and reinstall them yourself or they will destroy not just one or two or three but all four of these highly complicated press in pop out devices
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April 2023 by Stephanie Cato
Tire has a nail in it, just needed removed, patched and put back on, to scared to drive on interstate with tire pressure going down. I’m 59, in Pensacola and I need to pick up grandchildren at 5pm in Milton(1 hr 15 minutes). They said I would have to wait till almost closing at 6pm to get it fixed. I now know not to use this store if I gave an emergency! Another tire store moved me ahead and got my car in immediately, that’s customer service, and shows they don’t wNt an older woman alone getting on interstate to drive!
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April 2023 by Nathan G.
Steer clear from this place. Took my truck in for a 6 month warranty alignment check. No big deal right.... Tech finished aligning and pulled back on rack to make more adjustments, no problem. Tech pulls back of rack and I get my truck back with grease all over my brand new truck. Once I leave my steering wheel is 25 degrees to the right. I couldn't believe they actually test drove it knowing it was off and gave it back to me, the customer. I head back and nicely say my steering wheel is off and needs to be straightened. They get it in after another alignment and re adjust. I get my truck back and the very unprofessional tech says its better but we cant get it perfect... and I'm kinda speechless and the slob of a tech just walks away. This is what you get at this place. The good news is the front desk lady was nice. I will never go back after this was my go to place for 3 years. One more thing to add, I called and asked if they could mount my new tires on my new wheels. They said we can get it done considering the size. I wanted to make sure the $2000 wheels would not get scratched during the process. The guy says I can't guarantee they won't. Mind blown! Head to discount tire for tires and wheels on Davis.
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March 2023 by April S
This place blew my mind this morning!! They truly were a blessing!! I had a horrible experience at pepboys yesterday... I explained my horrible experience and the guy said come on in, we will get you fixed up!! They will forever have my business... I recommend these guys 1000%!! If you're going anywhere else you're wasting your time and money!! This place is amazing!! This is exactly how customer service is suppose to be!!
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March 2023 by Rick L. (Rickels)
There's only one thing better than coming in and getting best, friendliest, & quickest service ever....That's when somebody misses the mark and then takes the time to track you down, apologize, & then make things right!That is an important quality that's in very short supply in the World today..I've never had a bad experience with ANY Vannoy's location I've done business at until recently.At the end of the day, reaching out and apologizing earned way more respect from me than if everything was perfect.They definitely earned future business from me and I'll be happy to tell anyone else how much more I respect Vannoy's after this unfortunate encounter.Mistakes happen! I'm not perfect myself. Thanks again you guys!
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February 2023 by Bryce Ivey
I’m from out of town, hit a curb and had my truck towed to vannoy’s. they were unable to work on it (it’s a toyota tundra with a 6” lift so i wouldn’t expect them to be able to do certain things to the truck), and although they couldn’t fix it they were able to diagnose it, reccomend a shop that could, and let me store it there for a week without charging me a dime. Good people there and i sure do appreciate em
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December 2022 by Kellie N.
Ran over some debris and got a flat tire on Nine Mile in front of Publix and looked up the closest tire shop. Went to tire kingdom across from Publix and was told that there would be a wait, and they recommended me to go down the street to Vannoy's. I called Vannoy's at 1122am and asked if they were able to get me in ASAP because I had to get to work at 130. I was out of Vannoy's with my tire patched and pumped at exactly 1155am. These people were absolute life savers today. Thank you to the gentleman that works at the front desk and to the mechanic who not only fixed my one tire, but also pumped air into my other 3 tires. I could not recommend and thank this place and workers enough!!
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November 2022 by B Gil
I dropped a tire off at 11:30 and informed them I would be back around 2:45. This didn’t seem to be an issue. Upon arriving back to pick up my tire I was told it wasn’t ready that I would need to wait longer. I watched employees chatting and working with no sense of urgency. After 10 minutes of watching slow paced working, I inquired if my tire was currently being worked on. The woman replied, “No, they had to finish the one on the rack and one more then they would get to mine.” I took my tire to Tire Kingdom right down the road and was provided with quick and and efficient customer service. Vannoy’s banks on their returning customers (which we have been) and care very little about the customers or efficiency of their work. Tire Kingdom will now be my go to tire place.
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October 2022 by Brooke D.
I visited this location on Saturday 10/29. I dropped off my vehicle at 8:45AM for an oil change and reset tire sensor light. I was advised it would take approximately an hour and half. At 11:10AM I called to check if my vehicle was ready and was advised to give them another 45 min and I would be good to go. I returned to the shop at 12:15PM only to be told my vehicle was next in line. It then took until 1:45PM for my vehicle to be ready (reminder they close at 2pm on Saturdays). I've never had a simple oil change and reset tire sensor light take 5 hours.. I understand the whole world is short staffed and the wait would not have bothered me if that was communicated to me up front. To top it all off my total was DOUBLE what I normally pay for an oil change at this location. Reason for that is because they used synthetic oil - why? I have no idea. I do NOT have a vehicle by any means that requires synthetic oil AND I'm a regular customer at this specific location and they can clearly see I've never once used synthetic oil. At that point nothing could be done as the work had already been completed. Very disappointing experience that ended up costing me double the amount I normally spent on an oil change at Vannoys. I even sent a message through their website before before posting this review with no reply. At this point not sure if I will be back to this Vannoys location.