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November 2023 by Mikaela Palmer
Hands down one of the worst car experiences ever. I was quoted an hour for a tire patch and after 2.5 hours, I asked about the tire and the lady at the desk said “it’ll be another 30 min. he’s fixing it now.” Then when I asked her if they could just put the tire back on and charge my for their time, because I didn’t have the time to wait, she walked away as if I didn’t speak. Every time I come up here, she always seems to have an issue.
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November 2023 by TABITHA FREDRICKS
HORRIBLE HORRIBLE HORRIBLE! We went into the automotive center on Sunday and they only had 3 of the 4 tires we needed. The man that "helped" us said they get a truck weekly and they should be in the next day... we can order them, so we said ok. Then said we needed to do it online. SO I went online and order 4 tires. They canceled 1 because it came back as only 3 in stock.... so i had to place another order for just 1 tire. It made me schedule 2 different appts. I tried to be courteous and call store to let them know I had 2 appts and wanted to make sure they knew we wouldn't be at the 1st one... well NO ONE ANSWERED the phone after ringing for 5 min, a store employee answered and transferred me to auto.. it rang another 5 min no one answered.. this went on for 2 hours. Finally got a person in auto and she said manager wouldn't be in until 1030 (it was 9 am) so I called back at 1115 he was conveniently on a "conference call" I asked to be called back. He called me and told him what happened and he was rude and said I shouldn't schedule an appt until all tires were there. I explained it would be shipped IT MY HOME if I didn't and I want to drag them to the store. He told me to call back Thurs to confirm other 1 arrived. I did so, had SAME experience with no one answering phone. Got the same incompetent staff member as before and couldn't answer when tire would be in. Told me to call Walmart online - did so and they couldn't answer either (PLUS NO ONE at Walmart online speaks good english and don't understand what you are talking about _ EVER!) SHe couldn't answer when it would be in either. She tried to give me the stores # again. Still have no clue when tire will be in and hours wasted. Not worth saving a couple hundred dollars. GO ELSEWHERE for automotive service!
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November 2023 by Leroy Kressler
They treated me a lot better then I get treated at the Foley store. It's always two and a half hours to do anything there here they said we will get your car done ASAP and it was done. Thanks
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September 2023 by Jeremiah Zick
Average experience with slow staff. Ended up going to another store for faster service when I showed up at open and they stated it might not be till afternoon to get to me as the second car for the day.
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September 2023 by Jonathan Adams
Tires are on and balanced well. No wobble in the steering wheel. It did take 2 hours for 2 tires though
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September 2023 by Brian Eckhardt
I brought in my SUV to have 4 good tires swapped on to new wheels. My instructions were very simple. There was a good tire on a rim that had a cracked weld in the back of the SUV. I wanted that tire put on to a new wheel and I wanted the drivers front, drivers rear and passenger rear tires put on new wheels. The passenger front had my spare tire and rim, which was a spare and very obviously smaller than the rest of the tires. I wanted that put back where the spare goes. After over an hour I observed the technicians taking the very obviously too small spare tire off the spare rim and putting it on a new wheel. I told them that wasn’t right and was met with an attitude. After over another hour they sent me on my way. Later that night my tpms sensor went off and I woke up to a flat tire. After looking at the tire it was obvious the tire had rips in the sidewall right above the bead that were not there when I brought the truck in. I went to put my spare back on, only to find out that they never put the spare tire back on the spare rim, they just threw them loose into the trunk of the SUV. I called the manager and she immediately insinuated that I might have picked up something in the tire after I left. I reminded her that the sidewall was ripped, I didn’t pick anything up. Put enough air in the tire to limp over to Walmart and the same manager accused us of overfilling the tire when it was flat and that must of caused the sidewall damage. They then told us the leak was caused by a leaking valve stem and not the sidewall damage. They replaced the valve stem and refused to put the spare tire back on the spare rim, that they took off when they were not supposed too, because the tire itself was older then 5 years. So now I’m left with no usable spare, sidewall damage that wasn’t there before I brought it in and fingers crossed that a leaking valve stem was the issue. Do yourself a favor and don’t bring your vehicles here, $120 to be left with more issues.
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August 2023 by King Wainwright
This review is mostly a complaint ! (PLEASE PULL CAMERA FOOTAGE TO SUPPORT THIS COMPLAINT)I arrived at this specific Walmart Auto Center and was a little “taken back” by the service. I arrived at the Auto Center slightly after 6:30pm Central (Google says they’re Closing time is 7pm) only to NOT be greeted. Instead, two elderly African American men looked at me as I arrived and then proceeded to go inside the building, completely ignoring me which I was extremely surprised because I’ve never had this encounter before. Each time I arrive to this Walmart Auto Center for service, I’m always greeted by workers eager to assist me. After sitting in my car for about 5 minutes, I proceeded to get out of my car and enter the building to get assistance. No one came out to greet me and and after a couple of minutes, an elderly African American male greeted me and stated that they were closed and finishing up on the last vehicle. I was simply trying to get an Oil Change, which usually takes 15-20 minutes at the most whenever I’ve gotten an oil change. The gentleman stated that they were closing at 7pm however it was after 6:30pm when I arrived. To be completely honest, the entire situation came off as if no one wanted to be bothered with servicing me in which I felt was rude due to the fact that I arrived prior to the Auto Center closing ! Now I have to come back AGAIN to get a simple oil change when it could have been handled at the time I arrived, especially since there were no other vehicles waiting to be serviced. This was disheartening!
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July 2023 by Morgen Smith
Pleasantly surprised. Brought my 2020 Tahoe in for new tires today and we were in and out in an hour. We had the store order the tires we wanted about a week in advance and they were delivered quickly. Once they let us know the tires were there, I made an appointment so I would be in and out. They made the whole process a breeze.Service: Tires
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July 2023 by Riley Houston Jr
Complete trash. Asked for help with my battery return and was told it would take 2 hrs. But they took the customer behind me directly in. Will be contacting corporate asap
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June 2023 by Stephanie Yang
I, personally, had a positive experience overall. I had a dead battery and called to see if they could fit me in two hours before they close. They told me to come in right a way in which I did. They told me to drive my car up and I handed them the key and went shopping. After 30min I came back and paid with no problems. The staff stood out to me because they were very friendly and extremely polite. I would definitely come back again.
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June 2023 by Lisa Anne
From Georgia. Car battery dies while I was in Perdido Key. The guys here took very good care of me, had my battery replaced, and was rollin' back to the beach in 30 mins! Thank you!
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June 2023 by Jmac Mac
Don't normally do oil changes and auto maintenance at Walmart, but the Blue Angel auto center has been alright the 2 times I've stopped there
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April 2023 by Elizabeth Mckinney
I am giving 2 stars only because the employees were nice...when i pulled in there were only 2 cars there and both were being serviced, yet the wait was almost 3 hours. They only had one oil filter that would fit my car, did not have the oil I wanted, no cabin filter. They argued withe over the oil bc their computer said They let air out of my tires thinking they were overfill but I have high performance tubeless runflats, not even a month old, they are meant to be overfilled....so I ended up with a knot in the sidewall and had to order new front tire. They took my lexus valve caps and gave some Bobo basic black bicycle caps, it was almost $50 to replace the valve caps.
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March 2023 by Petty Pendergrass
Bait & Switch!? i came in for the $54.88 oil change. The price is posted at the front door in bold print . Once my car was ready Walmart tacked on an additional $5.64. Cashier said it was for more oil. I called back later that day about the charge. The auto center cashier called for the mgr. He didnt put me on hold, he just held the phone while waiting. i heard him explain my situation to her. She told him "get his # tell him we'll call him back". after a few seconds she took the call. she was the assistant to the store manager. She said it was for oil and the extra charge will not be refunded. My car has black grease on the hood, fender, and everywhere the mechanic touched. I had the cashier & shop manager look at the condition of my car. shop manager said 'we dont fix that'. Now i must have my car cleaned. Next day.. I was called by the lady who claimed to be the assistant to the store manager. said she was told ' i had a finger print' on my car (a finger print).she also said the mechnic put THREE fender covers on my car before working on it. She said she is refunding the charge for the entire oil change, then told me to NEVER COME BACK!!" LOLService: Oil change
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February 2023 by Brett Coker
Two hours to repair a nail in a tire. Car sat in lot while other cars came and went with no updates while I'm sitting in the waiting room. No explanation of delay or repair. Very poor people skills with the service advisors. Good price but good price won't bring me back when service and basic courtesy is so poor. Go to another service provider like Pep Boys or Goodyear.Service: Tires