-
November 2023 by Walter Simmons
Transmission went out on my way back from Texas headed to GA. They told me it would be a month at the least before I could possibly be rolling again. But when I tell you Chad Retherford of the service dept. stepped in and from that time forward he nothing but professional. He was more than willing to help, very patient, and always calling to give updates. In a time like that, his hospitality was very much needed. I really, really appreciate everything he did. Thanks again Ward International. And especially Chad.
-
September 2023 by Travis Mostoller
Place is hit or miss on pricing for parts. Went looking for a relief valve for our Bendix air dryer. Quoted $100 more than Peterbilt Mobile. Ended up getting the part from Covington Heavy Duty as the same price minus the 150 mile trip out of state.In this current market, we drivers have to shop around.
-
August 2023 by Rick
I took my truck to Chad after being run around by several others shops and was up and running 100% in just a couple of hours. You won’t find anyone more knowledgeable or anywhere near as nice!
-
July 2023 by Tony Garcia
I highly recomend Ward International Pensacola!Chad Retherford in the service department goes above and beyond! I have trucks in Pensacola 7 times a week and whenever I have a problem I call Chad and he has always been there to help! Thanks Chad!
-
April 2023 by Zachary Stuart
Chad in service has always been so helpful! What an asset to the company having him.
-
November 2022 by Evan (Ev)
Service Manager was very helpful.
-
November 2022 by Ed Hunnicutt
Got parts for a truck. Great service.
-
November 2022 by Sky Guilbaud
Chad is THE MAN!!! He got me back in the road in 4 hours. He gave the BEST service and checked in on me every so often. I can’t thank him enough! Bring your truck and bus to CHAD!!! You will not be disappointed. Thank you Chad!
-
November 2022 by jerry merkle
This place used to be my go-to spot for international parts. But as of lately, prices have doubled. It's now cheaper to go almost anywhere else. I found a dealer in Jackson that will ship me the parts to Florida cheaper than I can go to the store and buy them.
-
November 2022 by neil h
Best service in my entire life !!! .. everyone worked hard to get my truck on the road ..and keeping in contact with updates just awesome !!!
-
November 2022 by Fast Dreams
Great place and very friendly staff here too come check us out
-
November 2022 by Antonio Santos
Good stuffAlways keep you update on repairs progress
-
November 2021 by Brady Overman
Needed a quick fix. Service manger sent a mechanic to fix it. I was rolling in 30 mins.
-
November 2021 by Dennis Cole
Stole my Bluetooth speaker out of my work truck. Not trust worthy employees at all.
-
November 2021 by Zachary Bixby
I took my personal bus to Ward because they are "The International guys" my bus has an international motor. I was promised by the service department manager that the bus would get right in and be checked out. I'd have a prompt estimate.... Two weeks later nothing but promises of call backs. Mechanics whose wife's make money so they choose when to show up to work. In the end they refused to work on my equipment. The service department that doesn't pass all the info onto the mechanic. The mechanic who looks at me like a deer in the headlights when I ask questions and he's never been given the info provided. Was told that protection would be used to prevent grease transfer. Nope. Grease in two large spots on my brand new $116 rug. Thanks guys. Just tell people in advance don't waste our time. We aren't corporate business you aren't interested. Your service manager got awful wide eyed when I informed him of what I had available if I had to. Sorry not sorryParts guys y'all are great...