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December 2023 by Stephanie R.
Stopped in to cash a quick check and have been here for 10 minutes. It took 2 people to help one person get cash. I don't have a lot of time to wait and had I known this was the issue I would have went to a different bank. Now I've wasted my whole lunch hour and stilll haven't cashed a check. EDIT - I waited 30 minutes, wasted my lunch break and still didn't get my check cashed. So I have to come back to this poorly ran bank again.
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November 2023 by Wwqzx S.
The staff has always been nice and professional to me. They seem to be short staffed as most of the time there is a line at the teller window. But then again I do not feel rushed, when it is my turn, at the teller window.
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September 2023 by Roel Hernandez
Terrible service for not doing their job they send you to another bank branch
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August 2023 by Peter Marcille
Drive through advertised as open, but it's closed and super backed up inside. I expect more from the folks who handle my money.
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June 2023 by Cleveland Tubbs
Was told I couldn’t get helped without an appointment at 12:15p. I made an appointment for 3pm when i arrived at 2:55p someone without an appointment was being helped and as I was waiting patiently but furious another gentleman asked if he could be seen without an appointment the banker said sure, that same gentleman is being helped as I wait at 3:17p. The customer service is non existent.. I am so disappointed..
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April 2023 by John Crooke
Drive thru close at 12. So they decided to close it at 11. And it's raining. No parking,line at ATM on sidewalk while raining. Line side with 2 bankers an 1 take a course on a desktop. Other in loan debt. Handicap parking with physical problems with walking an standi. Is walking in the rain to enter the bank. This is completely mismanagement. Drive thru are advertised with a sign on the wall drive close at 12 on Saturday. Great job of disrespecting your customers
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April 2023 by Ruthy S
My experience in working with Jill Johnson was "Amazing", she was respectful, thoughtful and considerate. Jill in my opinion is an asset to your bank and I will certainly recommend her to friends and family. Thank you
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February 2023 by Christopher Page
Bunch of incompetent liars. After playing devils advocate with them about a check clearing in 2 days, I was powerfully told 48 hours, by an additional, what seemed to be a manager. I have documentation from home office showing 2 day as well. Now after the fact with no notice, wells changed it to two weeks, which is why I played devils advocate, and wanted assurance, I would received it in two days.So I can’t have the check back and they’re not releasing funds as originally agreed. Wish I could just change up my loan up after the fact, however it suited.Certainly if I was late or overdrafted, I’d get a fee. Will I receive the same for their mistake or trickery?Went to two other branches both gave me a conflicting information(how can I believe anyone at wells if they’re all saying different things and called the 1800 number, and they have no authority to actually do anything.I would like my money, as originally discussed and accountability for the miscommunication and lack of proper business ethic.
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December 2022 by JK
Been to this branch twice in the last month. Both times are a disaster of NO Customer service. Don't bother them without an appointment to open an account or get information. Second visit was to freeze an account based upon attorney recommendation. No appointment no service. A Relationship Banker was to call me. NEVER happened. Call the Branch manager phone, no voice-mail and disconnect. Call customer service you get someone in the Philippines.
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August 2022 by Steve DeFord
Nicevack, no drive thru atm.
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June 2022 by baleigh boltz
if i could give 0 stars i would! i find it ridiculous that you can’t get through to anybody on the phone and even after leaving multiple messages over a 1 week span, nobody reaches back out to you. and monica jackson (who i believe is the bank manager) is extremely rude and unprofessional! i would not recommend this location AT ALL
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January 2022 by Roy Raush
My recent interactions with manager Kris and the tellers has been wonderful. Had a delicate banking situation that Kris took the time to resolve, privately. Much appreciated. It's refreshing to interact with a professional, courteous, results-oriented team. Thank you.
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October 2021 by S S
Slowest bank, drive through took 15 min with 3 people in line. Only making deposit and once I got to drive up took 10 min then asked for ID. When I said I didn't need receipt just deposit cash, refused to put in so I left with cash to go to diff branch on my lunch break. Customer service sucks, he'd rather prove his point and argue with a customer after im frustrated due to late for work. Navy fed is the bank to go!
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June 2021 by Tee
Slow drive thru service. Better customer service and much faster at the other location on 9mile. Be nice if they had a drive up ATM like the one at the other end of 9mile by Chick-Fil-A.
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May 2021 by Tyler Vaughn
Please give me a logical reason why you can't deposit cash into another person's account. Every other bank lets you do it. Good luck getting a human on the phone.
