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March 2024 by Maria M.
Made appointment online got here ten minutes ago before my appointment and have waited more 40 minutes in a crowded room. The excuse we are only 2 people. Terrible service!!! Never again!
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March 2024 by Sonia A.
Make sure to make an appointment when coming here unless you necessarily need to walk-in. I have waited for hours as a walk in. Today, with an appointment already made was much, much easier and faster! The staff is really nice, they are courteous and for the most part the phlebotomist are very competent. I have come here many times to get my blood work done and never had any issues except the wait but without an appointment. It's tucked away in a corner..plenty of parking if you get there early...
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February 2024 by Rama Nina Patella Patella
Can’t make an appointment
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February 2024 by Janet Blanco
Staff is rude to patients. Do not honor appointment times and walk-ins wait for more then 4 hours
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February 2024 by Isabel Tabares
the staff os not very professional, this is not Cuba...but they do a quick and good job.
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February 2024 by Adela Arguello
I made my appointment on line one hour before. I registered at a computer on the waiting area. Fifteen minutes later I was called in. Everybody was friendly.
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February 2024 by Magical B.
Very bad experience coming to this place. At 11:20 am they registered me for a test and made me wait, fasting, until 1:15, the manager come out to tell me and others in the waiting room that they cannot attend to us because they leave at 2:00 and only They have 3 people to draw blood. Very unprofessional, they only care about the departure time and do not respect the time of those of us who were there for hours waiting to enter. Incredible. Very bad customer care. I won't come back.
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February 2024 by Armando C.
Go to lapcorp.. they do don't honor appointments. Waited over an hour with a appointment and ended up leaving. They keep the door closed so you can't even ask when your turn is. Complete garbage of a facility, I hope they all get fired and the business goes bankrupt. No parking ... they over book so your standing in the waiting room.
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January 2024 by Yami Jane
SMOOTH PROCESS! Got there 7mins prior to my ‘APPOINTMENT’ (key word), checked-in via text & was called I’m 6mins after. Now, I made it a point to observe this whole process since I had read extremely bad reviews and was hesitant but I felt comfortable since Quest had been sending me emails confirming my upcoming “APPOINTMENT”. As I proceeded towards the back & was checking in w/the admin person (which was friendly), I asked if everyone that was in the waiting area had appointment. She informed me that unfortunately no, they did not have an appointment which explains why their wait time was taking long. As I was escorted to the next room, I had the pleasure of meeting “Lucy” which was super sweet & AMAZING locating my vein & was done within 3mins. ☺️ I also asked her some questions regarding the bad reviews & she confirmed that it is recommended to make a APPOINTMENT & we were done! As I proceeded to leave as I was walking out, a lady waiting in the waiting area had asked me at what time my appt was which was probably because she saw me getting there & not having to wait long for my appt. I felt bad tbh. My final outcome is: I recommend to ‼️MAKE AN APPOINTMENT‼️ instead of just walking in. 1 more thing, bathrooms were also very clean! Hope this review helps bring light to the negative ones. ✌?
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January 2024 by Yami J.
SMOOTH PROCESS! (S. Dixie Hwy location) Got there 7mins prior to my 'APPOINTMENT' (key word), checked-in via text & was called I'm 6mins after. Now, I made it a point to observe this whole process since I had read extremely bad reviews and was hesitant but I felt comfortable since Quest had been sending me emails confirming my upcoming "APPOINTMENT". As I proceeded towards the back & was checking in w/the admin person (which was friendly), I asked if everyone that was in the waiting area had appointment. She informed me that unfortunately no, they did not have an appointment which explains why their wait time was taking long. As I was escorted to the next room, I had the pleasure of meeting "Lucy" which was super sweet & AMAZING locating my vein & was done within 3mins. I also asked her some questions regarding the bad reviews & she confirmed that it is recommended to make a APPOINTMENT & we were done! As I proceeded to leave as I was walking out, a lady waiting in the waiting area had asked me at what time my appt was which was probably because she saw me getting there & not having to wait long for my appt. I felt bad tbh. My final outcome is: I recommend to ‼MAKE AN APPOINTMENT‼ instead of just walking in. 1 more thing, bathrooms were also very clean! Hope this review helps bring light to the negative ones.
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January 2024 by Carlos Javier T.
Avoid this place at all costs. The lines and wait times are outrageous. Understaffed!!! If the owner or manager is reading this hire more staff!!!!
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December 2023 by R L
Here’s what to expect: no window or person for checking in. Just a wall, a locked door, and a kiosk. Don’t get there early because it does not matter. They will be late for your actual appointment and will see all the people who check in after you anyway. And if you say “excuse me” to try to ask a question they hold a finger up and say wait and proceed to ignore you. Go anywhere else. Here customer service is dead and any hope for a positive patient experience dead with it!
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December 2023 by Berenice Cardenas
You arrive at a waiting room where you must check-in yourself. Either through a message you receive on your cell phone or kiosks that allow you to do it on site. They call you shortly and the staff is very friendly.
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December 2023 by Idalmi Hernandez
The first thing is no help , no receptionist in in the morning 12/13 The technician who went outside to call a patient was disrespectful to me, she ignored me and spoke to someone who had just arrived. When some body call for my drop-off, it was better that the lady before. Lousy place, I don't recommend this to anyone
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December 2023 by Kevin Gonzalez
Worst Quest Diagnostics. You can tell the correlation is real when there’s hundreds of review about how rude and bad the staff is and nothing is done about it. The place is full of trashy workers. If you can go to a LabCorp and avoid this place at all time.