-
December 2023 by Kristi Bennett
I've never had better service! Andrea was AMAZING she is beyond EXCELLENT at her job and customer relations! I wish there were more people like her in the world. I am so thankful to have had the opportunity to meet her and have the chance to get to know her. From day one she was EXTREMELY helpful and understanding. Extra Space Storage is VERY LUCKY to have her and hope she is treated as well as she treats everyone else.
-
December 2023 by Jamil Kassis
The service here is awesome. The front counter person was very helpful and kind. I definitely recommend visiting.
-
December 2023 by Goonie BadAzz
De’shard was very nice and courteous. He was very busy but was on top of his game. I was taken care of in a timely manner.
-
December 2023 by Alfred Gareau
Manager was very good at her job! Very friendly and helped with getting in the unit! Her assistant needs to learn how to treat the customer! She was nice in the beginning but as soon as she couldn't get into the unit, she told me she didn't want me to try cause I may break it! But she said it very nasty! Not my fault it doesn't open! Told her to get manager! She went inside and didn't come back. Told me she was waiting for manager to get off phone! Didn't come out and tell me, just stayed in office! She should go to school to learn customer service! Have respect for your customers!
-
November 2023 by Stephanie Knetsch
Came here today after a difficult situation that had happened. in the employee DJ was very sweet polite and helpful today. He is a great person to have working for this company
-
October 2023 by Brianna Bartlett
Storage buyer BEWARE! This place is just DYING to sell your things out from under you. Never mind that the unit I started renting for ~$70/month is now at $130/month. But let’s add insult to injury with the tale of my parents who had a unit that had both of them listed as contacts.When my father died last August, my mom and I went into the office of this establishment in September and spent a good long while changing over the credit card and letting them know my mother would be the primary contact now. I popped back in earlier this month (October 2023) only to be told that they had auctioned and sold everything in their unit with no word. Irreplaceable memories of members of my family who are gone, Christmas decorations that have been lovingly put up for more than 30 years, art saved from the youth of now-grown children, and more that we haven’t even figured out yet.They say they were right to do this because they tried calling. When I asked why they never tried my mother, the secondary contact in their system, they claimed they did, but they made an error in their lying here in that they turned their computer screen and showed me their records. In those records I saw evidence that we changed the credit card to my mother’s, I saw evidence that they only ever tried my father (a dead man)’s phone number. When I asked how it is possible that they can sell all my family’s things with literally NO warning, they let me know they sent a certified email (remember: to a DEAD MAN’S email address) and that was enough so I was SOL and they were blameless. When I asked if they could please provide me with some pictures or contact info for the buyer so I could attempt to figure out what we lost or possibly see what could be bought back, I was told they would contact the company and get back to me…spoiler alert: they did not.I hope no one else gets burned by this company since they have no concern or care for the people they price gouge for the privilege to have their belongings stolen with no effort to contact you and less than no remorse, seemingly even pride, for their own errors.
-
October 2023 by Colleen Dennis
What a gimmick, been there 3 months and my bill goes up from $103 to $172. That is highway robbery. Nothing but pure greed. I have posted it on social media and the amount of the same responses is scary. 75% increase, REALLY?? THIEVES.
-
September 2023 by Melanie Lawson
My boyfriend & I got a storage unit last minute thinking our unit was one thing due to the virtual tour online. We came in and the storage was not at all what it showed on the website and we explained this to Andrea who was working at the desk & she was very accommodating to where all of our needs were meant, & super helpful. Thank you so much!! I highly recommend if looking to getting a storage space that you wont regret with any hassle.
-
July 2023 by Renee Khair
My experience with manager Andrea was fantastic. Extremely informative. Gave me great advise on size storage to choose. And always returned my calls within minutes. She is very friendly and I feel very comfortable storing with her. I recommend!
-
July 2023 by Ms Bebe Smith
Very clean, super nice, and much better prices then most other places.. DJ stayed a bit late to help me make sure I got a unit on a saturday.Saturday.. this is the 3rd time I have rented units from this same Location. Definitely recommend..
-
July 2023 by Anthony Testa
I have not been to the facility yet but getting the unit over the phone and getting a follow-up call from the location manager, made this transaction a smooth process.Well finally went to the facility. I was greeted by a friendly gentleman that helped me get my unit. The facility and storage was very clean and week maintained. Glad I rented here
-
June 2023 by Lesli Daniels
D.J. Was super! Kind and courteous. We Definitely had good vibes as soon as we walked in. He was able to give us exactly what we wanted and even took us to our unit and showed us how to work the key. He was a gentleman and did his job with a smile. His co-worker was very nice too but we didn’t get his name. We will definitely recommend our friends to go see D.J. For their storage needs. I think he should get a raise. It’s hard to find good employees like him. He gets a perfect ten from me and my 88 year old Aunt Rita Bahler who needed the storage unit. Did I mention we think he needs a raise ?
-
June 2023 by Emerald
The staff was very nice and super helpful. They also explained everything thoroughly and made sure that the pricing and everything was correct. Wonderful service.
-
June 2023 by Madison Gosser
From the moment I walked in, Mike greeted me with a warm and friendly smile, instantly making me feel welcome. He took the time to patiently listen to our storage needs and provided valuable guidance on selecting the appropriate unit size for my belongings. His expertise and knowledge were evident, and he answered all my questions with a level of professionalism that was truly commendable. Throughout the entire process, Mike's friendly and accommodating nature never wavered. He genuinely cared about my satisfaction. His dedication to customer service was truly commendable and made a lasting impression on me.
-
June 2023 by Caleb Armey
Extra space storage was very pleasant to deal with this morning. Mike greeted us when we walked in the door and was professional and helped us every step of the way in finding the right unit to fit our needs. Thank you for keeping good people like Mike around we all know it can be stressful in times of moving, but having someone as polite, and with top-notch customer service really made it easier on us and a no-brainer to go with extra space storage today!
