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March 2024 by Cheryl S
Great service with a reasonable price. Fast and reliable delivery.
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March 2024 by Jack Kiefner
We have used Ferrell Gas for many years. They are sensational in their communication, timeliness, delivery, and all facets of the process. We commend them to you.
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March 2024 by Carol Tennis on
Unfortunately I have to say I found the office personnel to be rude and the lack of communication between offices to be great. The attitude of the office personnel seemed to imply we were not to be trusted even tho we hold a credit score of over 800. The only professional and friendly employee was the man who came to the house to see why we were unable to read the gage on one of our tanks.
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March 2024 by Jennifer Cerar
I am a fairly new customer to Ferrell and this is only my second fill but to date I have been very happy with the service. They are always very prompt, friendly and professional. The only issue I have had is the invoice. Both times they have quoted one price but invoice was at a much different price. Ferrell has always fixed invoice issue but requires me to check and me to call and get changed which sometimes takes 2 calls. Everything else has been perfect. Great job Ferrell!
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March 2024 by Don Kaufman
very helpful foks
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January 2024 by Ashley Fischer
Have zero personal experience w the company. they could be great. The propane truck; in front of the fill station, under the "do not cross" bar inches from a train.. not the safest. nowhere to email the location directly, it all goes to corporate headquarters. probably should be addressed.
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December 2023 by Robert D
Got 4 tanks filled, clerk was efficient and friendly. They do recertify tanks for cheap if needed. Will come again
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December 2023 by John Musto
These guys won’t allow another company to fill our gas tank because they think they own it. I have a contract (mortgage) that very clearly states that everything that is on this property was sold to me and I own now. They are confused and think they still own my gas tank and told another company that came to fill it that they still owned it even though they have no contract with me. If they still own it then how come no one has paid any rent on it for a year now? If the lady who sold me this house had a rented tank and sold it to me then that is on her and you need to go after her. Not prevent my one year old and two year old from having heat and hot water because your name is spray painted on the tank that I purchased when I bought the property.
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December 2023 by Sophia Logos
They are scamming people! We had our gas filled and paid our bill. Then 6 months later they send us a bill for $50 something. The bill looks like it was for some minuscule amount like 15 cents and a late fee for not paying it. We call to straighten it out and they say no, we never paid the tax, so we don’t understand how we paid our invoice but not the taxes because it all sounds fishy. Then I find the receipt and see that we did pay our tax on it and I see that the new fraudulent bill was made to look like a number that was close to the amount of tax we already paid. So then we have to call back a third time to prevent them from scamming us and tell them, no we found the receipt, you’re lying, we already paid in full right after the service was complete.
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December 2023 by JAY WELDON
Absolutely amazing experience brought a fork lift tank here to be recertified and the whole experience was less then 20$ with a couple of gallons of propane. I am selling the fork truck and they made a new customer. Very happy and this is why I am greatly supportive of family/local business like this. Thank you.
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October 2023 by Gary Hendrickson
Ferrell gas started my service back in 2014. I rent a 500 gal tank annually, had them install all my underground gas lines. Ferrell provides all my propane gas refills and I only allow Ferrell Gas to do my service work. In the past 10 years, Ferrell has always been excellent, fair priced and extremely dependable. Ferrell gas technicians have added to my gas lines 3 times, passed all inspections, and have always been on time and very professional. I get deliveries sometimes 2 to 3 times a year and I have always been very pleased. I highly recommend Ferrell Gas.
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October 2023 by Robert Grady
Awful customer service. I’m still waiting for you to schedule the work after months and numerous phone calls to customer service.
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June 2023 by Jim Downing
We received a delivery today. Driver was waiting for us to come out side and the driveway collapsed from the weight of the truck. Driver said that she would contact her supervisor. And they would contact us. I called the office and told them what happened and never heard back.
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February 2023 by Joe Noyes
Talked with 9 different people trying to get a delivery. Finally after several weeks, a driver filled my tank, but red tagged my tank because the gauge doesn't work. He told me to call the office in Pinellas Park when I ran out of gas, or I could lease a new tank with a monitor for $150, and they could replace my tank, and I wouldn't need to run my current tank out. I called the office and explained what I had been told, and ordered a monitored tank for $300 a year, ($150 for the tank lease, and $150 for the monitor). I called after 6 weeks to see they hadn't called about installing my new tank and monitor....I was told the monitor was on back order. I told them I needed a delivery because it had been +2 months since my last delivery.I spoke with 8 different people only to find out that because the driver had 'red tagged' my tank, I couldn't schedule a delivery.I told 8 different people that I had signed up for a monitored tank weeks ago, and needed gas. I was told by someone in Pinellas Park they would call me back before the end of the day last week, after 5 days, I haven't heard from anyone. I going to call Suburban tomorrow since Ferrell has such bad customer service, and can't seem to get this issue resolved.
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October 2022 by Barbara House
Ferrellgas is spot on with their response and delivery. When they say they'll be here they are. From my phone call to delivery service they keep their promise. Everyone is very friendly and make you feel like your important
