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February 2024 by Christopher P.
Bottom line do not go here if you want your brakes fixed. Besides being way overpriced they charge you for petty things like a complete car care for $25 and and a small bulb replacement for $15. Please. Also I blame myself for not looking carefully at the estimate as they charge you for things not needed. After I completely fell over after the estimate the agent Quang tried to sell me on a Firestone credit card so I could pay for all this. Seriously. I did tell him not to do some things on estimate but still payed too much. My bad for going here and I rarely write Yelp reviews but just thought I had to stop others from enduring the bad experience I went thru!!
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December 2023 by Tom W.
I had to get a couple of tires and I have the lifetime alignment there so I set up the appointment for service as I've been coming to this location for many years with several cars. Everything was fine until I got in and my car wouldn't start. The technician gave me a jump start and said what happened is when they do an alignment they have to run all the accessories and it drains the battery.Then he said they tested the battery and it was dead and asked if I had any issues with it lately and I said no. I actually did my oil change 4 days beforehand and they didn't advise me of a low battery and they always do it safety check. I wish you would have had the wherewithal to charge the battery afterwards to prevent the issue if you have good business practice is all, previous loyal customer.
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December 2023 by Endru Naggee
SoI get this letter from Firestone Main headquarters or corporate offices telling me that they are gonna discontinue my credit card unless I make small purchase because I haven't used my credit card in almost a year or 2. So I finally decide to purchase a battery for my Truck 2007 Silverado. And the floor manager named "Q" sells me the best battery in the house for $245 plus labor comes to $312. And since I wanted to keep the credit line open I said OK. Let's do it. After waiting 2 hours watching the customer TV. They said it was done.Then when I went to use the said credit card it was denied and I was furious because I wasn't prepared to make on another card. I was only doing this to save my credit card that I already had with them. I was livid, what a dirty trick. So the floor manager says to be fair he would cut the price in half to 50% off and I said that's good I am satisfied.That is until I got home and looked at what they did and I was in shock!!!.First off the battery was marked up scratched and dirty and did not even appear to be new. SECONDLY it wasn't even mounted down you could literally pick up one side and tilt it to the right all the way over.No BRACKETS ON IT They never mounted it down. IT WAS LOOSE AS A GOOSE!Itook videos of the battery minus the brackets for further argument with a public agency and vowed to never return there again.It s in my opinion that they sold me a used battery and scammed me or tried to until they did not honor my card with Firestone.IAM PISSED!!! AND WILL NEVER RECOMMEND them to any one EVER!!!They can keep their dam credit card and crooked ways of doing business.Oh and by the way the credit card does not expire until 03/25.But they can keep it I hope they go out of business
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December 2023 by Tina S
The Tire Manager Cory was great. We got 4 new tires and it only took an hour or so, even though they were short-staffed. If felt like we were driving a new car on the way home! Thank you.
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December 2023 by Carol Waltz
Broken parts were professionally replaced. I paid for the needed parts in advance, and was notified the day before my appointment that the parts were at the shop. I had a 10am appt and needed to wait for my vehicle, and experienced a 5-hr wait, with over a two-hour wait before the job was begun.
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November 2023 by Rita Bowers
100% recommend. Called and got an appointment the same day for an AC check (a month ago). Very nice, knowledgeable employees. What was really awesome about their service, is that they gave me a free courtesy check. My vehicle was leaking fuel. I did smell fuel days prior, but did not think it was a big deal ? Found out FUEL was shooting out from one of the hose. VERY DANGEROUS.
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November 2023 by Morgan Pastella
Had an appointment for a nail in my tire, the person i scheduled with aware I was coming on my lunch break. I arrived on time and at least 4 employees walked in and out and even made eye contact with me but nobody acknowledged me the 10 min I stood there and waited
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September 2023 by Naomi Satterfield
They asked me what was wrong with my car. I told them I think it's the transmission and spark plugs. They charged me $120 to do a diagnostic and then said yeah it's the transmission and you have some spark plug issues. Wow I just spent $120 on something that I already knew. Oh and by the way they don't do transmission work so this diagnostic was really for nothing. When I do take it to get transmission done, they're going to tell me that they have to first do a diagnostic and they're not going to accept firestone's.
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September 2023 by Thomas Hyink
I had a bolt/screw in my tire and made an appt. for 9:00 on Sat. the 19th. I show up and talk to the guy at the desk. He informed me they were pretty booked so I asked how long it would be. He said about 90 mins. TO PLUG A TIRE?! I won't be using this place for anything in the future.
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August 2023 by Kosmo Burns
I've gone to this particular Firestone several times over the years, staff is nice and I have no complaints on the work. This last time, I needed some camber bolts to get a proper alignment. Moog k80276, they billed me $121 for 1 set. Advanced auto has this part for $53 today.I called to confirm and was told "there's always mark up".I'd recommend brining your own parts. They're dealer relationship is obviously not the best.
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July 2023 by Jesse S.
I've brought my car here by choice a couple times. One time, it took them over 2 weeks to fix my ac. They incorrectly diagnosed my problem and fixed the wrong part originally, after I showed them it still was not fixed they had me bring my car back and few days later and then they held onto it for 5 more days before it was taken care of. In the end, I discovered that my Bluetooth was broken in the car, when they took apart my cabin console they messed up the computer system and now my Bluetooth no longer works. The first time I brought my car here it was for an oil change, I dropped it off when they opened and didn't get it back till the following day. If you bring your car here they will almost certainly take longer than a day to fix it, even for a simple oil change.
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July 2023 by Joe Dougherty
I've been going here for years and they've always been great. Usually quick to get you in when you have an appointment and their recommendations are usually spot on. They don't upsell anything and always apply coupons or promotions whenever they can without even being asked. I was prepared to pay the price they quoted me today and then I saw on my receipt they added 2 promotions that knocked $40 off that price. The sales people could easily nickel and dime you, but they seem to know the importance of repeat customers.
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July 2023 by Geo L
I had superb A1 top notch service back in 2019, so I thought I would take my car back there again for some AC repairs. Well that was a big mistake on my part. I originally went to a Firestone location in Tampa to have a compressor put in last summer. Over the year my AC wasn't working that well, thinking it was something wrong the compressor that was installed last summer.I made an appt a week and a half in advance at the Pinellas Park Firestone location. I dropped my vehicle off the night before so they would have my vehicle first thing as my appt was for 7am. A technician called me approximately around 930am and said he couldn't find anything wrong with my AC. I asked him to check again and went into detail on what was happening. He said he would take another look at my vehicle. Approximately around 1145, I received another call from the technician saying he still didn't find anything wrong with my AC. I asked him if it could be faulty compressor that was installed last summer. He said it could be but I would have to take it back to the Firestone where I had it installed at. I mentioned that all Firestone locations honor each other's work. He proceeded to tell me that he doesn't deal with those vendor's and he also has several other vehicles that need AC work. I said well that's the reason I made an appt so I could have it fixed and not waste 6 hours without any outcome. I told the technician I would pick up my vehicle within a few hours.I picked up my vehicle and started driving. The AC was still blowing warm air intermittently as I described to him. I also had an AC temperature gun and the AC was blowing 80 degrees. Pictures will be attached to show. I immediately called them back and told them the issue. I was once again told I must go to the location on where I had the compressor put in. I explained I'm not driving all the way to Tampa when I lived here. I was also told I could bring it back to them to diagnose the issue. I said I already went 6 hours without a vehicle and you couldn't be bothered on trying to fix the issue so I'm taking my vehicle somewhere else where they would want my business.That same afternoon I called the location on 9th Street and made an appt for the following week. I dropped my vehicle off and within 2 hours I received a call back from the technician diagnosing the problem. I will submit invoices from both location's.I do believe the location in Pinellas Park didn't want to be bothered because they didn't want to eat the cost of the new compressor if that was the issue and deal with the problem. They lost my business and a great transaction because I had the service done at the 9th Street location with no issues.
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July 2023 by Karlen Lozada
This Firestone has possibly the worst customer services I’ve experienced at a mechanic shop ever. The service desk staff is beyond rude and dismissive (both of them completely ignored me as I walked in and the second one talked down to me when I asked a question) as someone that is not well versed in this subject, I expect a bit more professionalism and understanding. Not treating me like I’m stupid for asking questions. I’m gonna have to find a different Firestone to go to even if I have to drive further away.
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July 2023 by Mari Zeugirdor
Pinellas Firestone Complete Auto, provide excellent and fast service. Friendly staff willing to meet your car needs. I bought tires and I added life service of rotation and balancing. Excellent package specially with this economy where everything is getting expensive every day.I have gone to other Firestone shops specifically the one in Dunedin, their service is bad, staff very rude and they make you feel unwelcome.
