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February 2024 by Jeanette M.
We special ordered a leather sectional and matching recliner. One part of the sectional was dropped during delivery which broke the leg of one sectional piece. I didn't noticed until after they left. They refused to give me a new piece - would only repair it. The springs in the recliner have popped off three times. They refuse to give me a new one. They paid top dollar because we wanted the best brand. What a joke. Should have gone to another furniture store and paid a third of the price.
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February 2024 by Susan F.
Amazing company...very best Florida looks...outstanding prices knowledgeable sales people.
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February 2024 by Helen D.
Ralph Trent at Matter Brothers helped us furnish our entire house. He was wonderful to work with and made our entire experience fantastic. A few items we selected we had to wait for but this was expected in retail today. Go see Ralph to create your dream home
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December 2023 by scott l.
Will never personally never buy from Matter Bros again. My wife and I purchased the Hillsdale kitchen table, 4 chairs, 3 tall swivel stools, and a buffet side table in March of 2021 in Tarpon springs. We could tolerate them taking 13 months to complete delivery of our order but what we cannot tolerate is the extremely poor quality of this. The swivel stools repeatedly need to have all of the nuts tightened under the seat as well as in the bottom ring and after just a few uses, the stools wobble and feel like they're falling apart so they will not stay tight. It's a poor design for chairs that are meant to swivel. One of the stools was found to have a cracked ring after delivery and then that took an added several months to replace it and they sent the wrong stool which was lower. The ring was correct though so they just changed that and we never actually had the chair replaced. The kitchen chairs also need the nuts to be periodically retightened as well which is unacceptable. In addition, the finish on the kitchen table has chips from setting down silverware and the edges are all chipped just from pushing in the chairs. Both of these things are just normal use and should not destroy the finish. This was not a cheap set but the quality sure is cheap. We're going to cut our losses, give this junk away, and go to a quality furniture to get a new set. Scott L and Steph L
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December 2023 by Morgan D.
We just happen to drive by surprisingly we were surprised on how well constructed the furniture was we ended up purchasing a beautiful, reclining sofa our sales man was awesome, he listen to what we were asking. Found it
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November 2023 by Alison A.
Finally found furniture for our new home! After traipsing thru several stores we ended up at Matter Bro's outlet. Bill helped us and we found the perfect barstools right away. We've been back a few times and always ask for Bill. He got to know (and remembered) our style, and also how we like to shop. We've been back and bought some Natuzzi chairs with Bill's help! He's also very familiar with Matter Bro's products bc when he didn't have the exact style couch we wanted, he sent us to Mike at the Matter Bro's store and called him to tell him we were coming and what we might like. Mike was also great to work with. He found the perfect sectional for us and helped us make some decisions when ordering it. He was open about the timing for receiving our order and stayed in touch with us until delivery was made and we were satisfied. We had a small problem with the pieces of the sectional not being connected securely - Mike made a call and we had someone out within days to correct it (simple fix of clips not being securely fastened). The guy that came for that little fix was very professional and even had some tips for keeping the leather clean and long lasting. I've bought a lot of furniture over the years from ALL the stores, but Matter Bro's has been the best experience hands down! Go see Bill at the outlet or Mike at the store!
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November 2023 by Alex D.
will never buy furniture here again. buyer BEWARE. Yes the prices are less, but still expensive. They sold us two chairs with fabric that was ruined the second water touched it. Then the manager was rude and said he could do nothing because it was the outlet- *insert eyeroll* I have two very nice chairs now that will probably cost more than what we paid to recover them. I paid $200 to have them professionally cleaned and because of the fabric it ruined them even more. I will never buy another piece of furniture without a warranty again...I had no idea any kind of fabric can be ruined with water and this place doesn't care. at all
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October 2023 by Tiffany Nozicka
Excellent quality and great prices! The sales team was incredibly helpful. We have been to every furniture store over and over again and finally found what we were looking for here.
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October 2023 by Jason Nozicka
Been looking for a leather sectional for a while, got a great deal on one here yesterday. Staff is very nice not pushy. Will definitely shop here again
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October 2023 by Jen Busciglio
Great shipping experience both at the regular store and the outlet .Dennis our salesman at the Pinellas park store was extremely helpful and knowledgeable.Bill at the outlet location always makes shopping fun and is always willing to help . Will definitely be back .
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September 2023 by Judi Whaley
We fell in love with a few pieces at the Matter brothers store, but our budget cringed. It was recommended to us to go look at the outlet store and boy were we thrilled. We found the perfect swivel chairs and coffee table for our newly remodeled home and cannot wait to return to complete the rest of the house. The service was seamless. The delivery was perfect. I can’t say enough good things about this store. You are getting the exact same quality of products at the outlet. There may be a stray thread here or there that you need to trim but other than that we are thrilled.
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August 2023 by Kit Everley
The people were so nice that helped me. This man looked around the showroom to make sure that I found the right chair that I was looking for. Everything was so smooth and I bought my chair! I would be happy to shop here again!
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August 2023 by Andrew Kauffman
Sales guy (Jason) wasn’t aggressive - he let us take our time but also made himself available. He was very honest and forthright, as well as knowledgeable and helpful.
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August 2023 by Desiree Etheridge
Our buying experience was great. Jason and crew, so helpful, no pressure sales. We had fun, and everything went smooth, until delivery day.The delivery, set up with americas most reliable movers, was horrible. They expected me to sign, before delivery, a liability clause. Photo attached. The leader was confrontational about the liability clause, saying everyone signs, and it’s just about hitting the walls. I said no signing, you can take furniture back to store. They decided to proceed without me signing. I’m so glad I didn’t sign, they were rude and rough. The leader asked me who owned the house, this made me uncomfortable. Why would he need to know this. One guy kept saying over and over, “this is taking too long, we have all those miles to drive yet”. This made the whole delivery traumatizing. It was a difficult delivery, because a table had to be taken apart. Which they tried hard not to do, until they realized they would have to bring it back to the store if they didn’t. We had to watch them closely, because they were not careful, and hit some walls and the refrigerator. Matter brothers does not own the moving company, but they have the responsibility to properly vet the companies they use. A customer should be informed upfront that a liability clause must be signed prior to delivery, as this is not customary.I was hoping this was a place I could shop again. And had planned on visiting again, as we have more furniture needs. But I can’t because of the delivery experience.
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July 2023 by Richard Caputo
Bill was wonderful and very helpful helping me pick out furniture. He was very patient and offered great solutions for my furniture needs. He even helped me pick out a mattress. Doug was also great and I appreciate his expertise in the furniture industry. Great team you have at this location. Looking forward to using my new furniture and it always helps to find a really good deal which I feel I’ve gotten at this location. Not only quality furniture but at a fraction of the cost of the retail store.
