-
November 2024 by Only I And A
Lexi was very very professional assistant and patient, highly appreciated Lexi🙏
-
October 2024 by Juanita Massingill
This Bank has gone down in quality the hours are changed the branches aren't open I will be changing my bank I've been with SunTrust for 30 plus years I highly recommend others do the same the Park Street branch is very bad the seminal one is very bad now I just left the 49th Street one not open no banks are open and they close at 4:00 on Friday unacceptable for a bank
-
September 2024 by Ashley Scudder
I have never dealt with more incompetent people in my entire life. Do not finance anything from this company. For the love of God, choose another lender.
-
April 2024 by albert wenmoth
Lexi was excellent and followed through on everything for my new account! Always nice to have someone assist me with banking needs that goes above and beyond! Thank you Lexi!
-
April 2024 by Isabella Owens
Hoi was very helpful and efficient with getting me a savings account set up! Thank you Hoi!
-
March 2024 by tom hanshaw
My wife was trying to make some changes to her account for years that other locations and staff would not help her with. It was extremely frustrating for her to the point that she was ready to close her accounts.Things changed when we met with Hoi Ngo who was extremely helpful and kind. I cannot express how grateful we are for him taking the time to help us. He even greeted us at the door with a very welcoming smile. If you’re looking for someone who cares and knows the business, Mr. Ngo is your guy. Thank you Mr Ngo for your kindness and support.
-
January 2024 by Diem Pham
Yari was so great!... she has the most professional service skill!. very helpful n patient!!...
-
December 2023 by Marsh Christmas
It's a bank so... they are all very friendly and business like.
-
December 2023 by Anonymous
Useless location. System was down. Everyone in the branch like a broken record says “our systems are down “. Atm cards don’t work either.
-
February 2023 by Marie Leo
Great customer service
-
February 2023 by Jazmyn Get money
These two people was so rude to me it was sad refused to Help Yari told me after I filled out all my paperwork and she went and asked him for help that I should have brought cash the lady with the gray hair I told her to close my account she doesn't need my services I asked for the supervisor she refused to give me the information your customer services skills suck Yari was very helpful went beyond and out her way to help me I give her a five star I give them 0 Stars ask for their name supervisors name they both refused to give it to me Screaming at old people not helpful extremely Rude Poor Service Yari Is Amazing And Helpful her ATM outside is not work and when I try to use my card inside they told me I should go get cash because their machine wasn't working properly
-
December 2022 by Amanda Fetzner
If I could give zero stars I would. This particular branch has been nothing but inconsiderate, rude and overwhelmingly unhelpful. My Grandmother passed away and her account was listed as still in a Trust, even though she went years ago and removed that, but I digress on that issue. My mother went in with her death certificate and was informed about the Trust by, Lexi Hollander, Relationship Banker. She told my mother they had no information on the Trust but we had to contact them to release account. The only other suggestion was if we didn't know the Trust information we would need a Court order. My Grandmother, knowing it was nearing the end, provided my Mother with a folder full of all contact information etc. In this folder was no information regarding a Trust, as I stated earlier she resolved that issue. We then contacted an Estate/Trust Attorney to assist us in obtaining the correct documentation. We finally received the signed order from the Court releasing the funds in the account to my Mother. She proceeded to go back into the bank and yet again was directed to Lexi. She provided Lexi with the Court order and was informed she needed to bring in the Death Certificate, again. My mother went home retrieved another copy of the Death Certificate, which was already provided during the first encounter with Lexi. (side note: certified death certificates aren't free), she provided Lexi with the Death Certificate and the Signed order form the Court. She was then informed this all had to know be sent to the Legal department and to allow 24-48 hours for a response. Rest of review as photo due to character limits.
-
October 2022 by MC
Truest is the worst bank I've ever dealt with besides Bank of America. I've been trying to resolve an issue since March 1st and cannot get a straight answer out of anyone. Multiple phone calls multiple long hold times multiple departments and still no answer. They don't seem to know what they're doing at all. The merger between SunTrust and Truist is horrible and Truist commercials are a lie. They have horrible non-existent customer service and act like they couldn't care less. I had two accounts and when Truist took over they transferred one account and the second account just disappeared. No will give me an answer or fix their own mistake. I would recommend NEVER use this bank. I'm going to close my account and move to my credit union. They should be ashamed of themselves.
-
September 2022 by Elgium Morrow
I was being helped by a very nice guy until the teller next to him named Lynette decided to interfere stating that he was in training.. she then proceeded to ask me all these questions that had nothing to do with my banking needs.. I already hate coming to this branch I hate the vibe and the fact that it's a completely white staff who go out of their way to ignore me.. so I didn't want to have a whole conversation with her! She asked me how I pronounced my name and when I said "however you want to" she threw my Id and card back at me and said she couldn't help me.. there are some truly disgusting and entitled ppl in this world
-
June 2022 by Holly Garritty
Truist is truly a 3rd rate bank. Lousy online banking, virtually NO customer service, and rude, obnoxious "bankers". My life savings are coming out of here immediately and going elsewhere. Too bad for Truist too because I have a substantial amount sitting earning zilch with them. Enough is enough.
