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January 2024 by Archie Yates
Kayla was amazing! She knew exactly what we needed and had it ready for us when we arrived at the store. She explained everything to us to the point that we didn't have any questions.
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January 2024 by Scarlet Angel
I would have gave them a zero if I could have. The manager at that store that little shrimp he was such a prick to me I even called Verizon and made a complaint against the store that guy just blew me off and would not even look at the issue I was having
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January 2024 by Desiree Etheridge
Went here to set up service for 2 unlocked phones, with Kayla helping. Everything went well until we tried to set up the account via the app, in store, wouldn’t work. We were directed to the 1-800, and the nightmare began. It took 2 hours on the phone to set up account, and the auto pay discount doesn’t start the first month. We were told that this is the price from the start. I now have 2 phones with services that do not work. One phone, all calls go directly to voicemail. The other can’t receive texts. After 3 hours on the phone with Verizon, the problems still exist, with no follow up scheduled. I reached Ken on the 1-800 number who was very rude. He asked me to do something to my phone that I was uncomfortable with, so I asked a question, his response, “ if you’re not going to do what I tell you to do, then I cant help.” He then transferred me to a tech expert, who could not fix the issues. I still have 2 phones not working, and no follow up. They take the money, then they can’t fix what is obviously their issues. I had both phones checked with Apple, and it has been determined that the problem is Verizon’s. And they can’t/wont fix it.Hours after I put this review up I received a paper bill of 336 dollars, after this store quoted 121.40 per month. Online my bill is 190.00. This store doesn’t know how to set up billing. Fortunately. I have everything in writing. All this for 2 phones that have compromised service.
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December 2023 by Derotha Beck
Great experience Kelvin was very patient working with me explained everything thoroughly gave me the best deals on every item I purchased save me a lot of money yay!!
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November 2023 by Lashawn Ward
I Had A Wonderful Experience today. THANK You, MR PRINCE for ALL YOUR HELP SETTING UP MY BUSINESS CELL PHONE ACCOUNT. Totally Awesome! Everyone was so Helpful.. My New 14 Max Pro Iphone and Samsung Fold 5 Rocks!!! Happy-go-lucky Customer :)
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November 2023 by Stephen West
Customer service is not their strong suit. It literally tell me I'm next but all the employees are walking around going in and out Little bit of stocking bit of chit chat but nothing to do with the customer lol
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November 2023 by Dayana Sanz Luna
Good people to help you in everything you need. Great offer and amazing options for everyone
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November 2023 by Holliday Lisowski
Always a great experience here. Kind and helpful!
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September 2023 by Meema 4Sixstars
I came in to switch my account and data to a new phone, my phone was a 2016 model but Mike( Specialist) was phenomenal! My phone was so slow transferring data but Mike did not let the difficulties with my phone stop him from helping me get everything I needed to get the new phone up and running. Thank you so much again Mike. And to "Boss Lady" you have yourself a great Team member in Mike.
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September 2023 by Jason Bryant
I don't know who that girl is that greets you when you walk in with the glasses and indie punk style but she is the last person that should be working in customer service. No smile, no nice greeting, and absolutely no help in answering any questions or even pretending like she wants to help. Then after she went ahead and basically told me to go away she proceeded to stand there doing absolutely nothing. This was the first time at this store and this will definitely be the last.
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September 2023 by Mary
Jesus and Prince were AWESOME to work with. I'm a pain to deal with and they made switching my service a total breeze! Check them out!!!
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July 2023 by Marty Frederick
Just returned from this store. The young man who helped me was David and he was teriffic.
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June 2023 by Denise Wedding
Needed a charger cable and a plug for my cell phone, the person that was helping me was great! Got me exactly what I needed
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December 2022 by Whitney Sanders
I got a replacement phone yesterday and had to go to 2 verizon stores to get it activated and then be told I needed to go to Apple to have it operate properly. I came to this location, handed the phone to LEO and he had me in and out of there within 5 min . HE ACTUALLY EXPLAINED HOW TO WORK CERTAIN SETTINGS. ILL be coming to this location from now on!
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December 2022 by Jen H
Great store with excellent customer service. They were very helpful. Thank you.