-
March 2024 by Lee Midkiff
RUN FROM THIS LOCATION. Called and spent 2 hours trying to set 2 appointments. The phone just disconnects it goes to corporate. Ended up with one at the wrong time. Finally got one at the right time 9am.. it is 922 the employee is not here, they have no phone number for her and have no idea if she will be in. The answer was sorry you can leave if you like. RUDE PEOPLE. Another person here booked on line with someone who does not work at this location. This place is an absolute mess, I could have done my returns myself in less time. COMPLETELY UNPROFESSIONAL....How could you have any confidence in their skills. Annette just go here at 926...was also rude and stated she was not supposed to have appointments before 10am not her problem. I would not let them touch my return.
-
March 2023 by Chris Lampe
We had an appointment with Annette and she was the best! So sweet and caring. Very warm and comforting. Taxes give me major anxiety and she made me feel so much better. Got us our maximum refund. Will be back next year thanks to annette!
-
March 2023 by Ana Soto
Today 3/16/24 we had an 11 a.m. appointment but weren't seen until 12 p.m. due to some issue our tax rep Angela Simmons was having with the prior client. The receptionist Dawn or Donna said on 2 occasions that she was going back to check on how much longer only to come back the two times and not immediately tell us about how much longer it would be. We were indeed frustrated. Finally get seen an hour after our appointment... it should be a simple return: my husband and my w-2s and a daycare expense for last year... and Angela is apparently just having the hardest time putting information in. She kept trying to trouble shoot the different error codes she was receiving but would do the exact same thing over and over expecting different results.. I finally, after almost an hour sitting there with her,patience running so thin, had to suggest she ask someone else in the office for help. First the receptionist came over to try to help and then they went and asked a senior tax rep to come over(didn't get her name) who finally fixed the error codes. At the very end when we were esigning the documents Angela messes up again and we end up having to sign paper copies after all of the esigning. This is the only place we've ever gone to for our taxes and for years and years have never had an issue. Angela was just so incompetent it was ridiculous. Will probably just do TurboTax or something similar next year. Paid $225 for frustration. Yay us.
-
March 2023 by Bill Hyatt
1). Preparer failed to add $130 to my withheld taxes2! I installed a heat pump which possibly was eligible for a $500 Frderal tax CreditI understand mistakes being made but the preparer would not answer my emails or make an attempt file an amended return
-
March 2023 by Bobby Anglin
Very unhappy with this facility they did our taxes took my credit card charge me called me 2 days later said they have not did my taxes yet because I did not pay but I have a receipt where that came out of my checking account
-
February 2023 by Tyson Wadlington
The employees are fantastic and professional. Mrs Annette is absolutely incredible. She's been doing my taxes about 18 years.
-
February 2023 by Chelsea Vaughn
Made an appointment. Showed up a little early and the lady we made an appointment with never showed up. Instead of accommodating us while we were there the lady offered to reschedule us. No apologies for our person never showing up, no call to let us know.. nothing. No one there even knew their number to call and see where they were. Will not go back to this location.
-
February 2023 by Victoria Metheny
She explained everything and was sooo helpful and polite even when my 4 month old was crying. ... (Fast forward) my daughter is 4 now and Ive been going to Mrs Wheaton at hrblock ! she is friendly professional and will explain everything to u if needed! She is only one I'll go too! Highly recommend putting your taxes in her hands she is the best! And a treasure to meet !
-
August 2022 by Teresa Ussery
My experience with Carla my tax professional was absolutely excellent. I feel that she went out of her way to make me and my daughter comfortable while we were there getting our taxes done and she tried to accomplish everything humanly possible to see that our refund from last year was amended correctly so that I could get money back that was owed from then and everything and I just really can't say enough about her I think she is absolutely wonderful sorry about that
-
July 2022 by Alexandra Rini
Because of the experience and expertise of Jared will keep me coming back. He is a pleasure to work with and very professional!!
-
April 2022 by Laurie Watson
Many years,Mr Hedi P. Has been our taxes professional. Very smart warm caring and always welcoming us. She like part of our family forever!! Thanks Hedi ?
-
April 2022 by B R
Always reliable and every employee who's done my taxes for me each year has been incredible and highly experienced.
-
April 2022 by Tony Richter
I had an issue with the H&R Block website this year, but my Tax Pro was able to complete my taxes and file on time.
-
April 2022 by Teresa Ussery Danny Davis
My experience with Carla my tax professional was absolutely excellent. I feel that she went out of her way to make me and my daughter comfortable while we were there getting our taxes done and she tried to accomplish everything humanly possible to see that our refund from last year was amended correctly so that I could get money back that was owed from then and everything and I just really can't say enough about her I think she is absolutely wonderful sorry about that
-
March 2022 by Dave Reed
Heidi Perez is the reason we will be back next year. She is so professional while being fun and warm to her clients.
