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October 2023 by Sherae Stokes-Delarosa
Derek and Alex went above and beyond. I tried other Ford dealerships but I just had a good feeling about work with them so we stuck with Jarrett Scott and I’m so glad we did! They got us an amazing deal on our care and even better they treated us like people. I’m over the moon in love with my car and super grateful to the sales and finance teams. Oh also with the extra Ford Pass point I received I was able to get all weather mats in my edge for free I just called down to the parts and service center they ordered them and I had them the next day ready and installed. I really won’t be going anywhere else to buy a car.
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October 2023 by George Jakubiak
I purchased a vehicle and James Alton was my sales representative today. He was extremely knowledgeable of the processes, forth coming with everything, and has an honest and caring outward attitude. He answered all my questions and even delivered the vehicle to my home. The process only took three or four hours. I would recommend James to all my friends and family. Thank you for caring so much about old fashion customer service James. May God bless you and your family.
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October 2023 by Patricia Yontz
I had Hugo as a sales person. Though I did not buy the car he was an A+ salesperson. He took so much time with us and bent over backwards to help. He had said they were the "old fashion" car sales so I went in thinking he would counter offer my offers. Because this place had not so good reviews I wanted to write about my experience there. Hugo-great all around sales person-if I change my mind I would definitely ask for him again.
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October 2023 by Robert W.
As a former employee and having done a lot of research online, I initially drove up to Jarrett Scott after getting an online quote for my 2004 Mach 1 for $15,500 - $17,900 and I was interested in a 2024 Mustang Convertible. They had a Blue one on the lot I was interested in. When I arrived, I ask to speak to the internet sales manager, Roberto. When He came out, he had expressed an interest in my car. My Mach 1 has been a show car, with 39,800 miles, so it was in pristine condition. In addition Ford only made 768 Screaming Yellow 2004 Mach 1's. So considering the age and mileage and rarity of the car due to supply and demand, it was easily worth the 15k-17k they had offered on the internet. I explained that I was a former employee, and I needed an Out the Door quote on the new Mustang, no trade, no down payment, just their best price, plus tax, title, license, and any fees. Well went inside and talked to Chaun the sales manager, and he put me with Derek but long story short I never got my OTD quote, and they only were willing to give me $11,000 for my trade because I was having AC problems. Well, I got the AC fixed. So, I came back two weeks later and was interested in 3 different used Mustangs. After some discussion with Chaun once again, he was able to work out a good price on a 2022 convertible Mustang with only 2,200 miles, which I was happy with. So, it was like new. And they were able to up the offer on my Mach 1 by $1000 from their initial offer. So, I agreed but needed to go home to discuss with my wife. Well, she agreed, so I returned to buy the car. Well, the new car is very nice. My complaint is with the trade. Giving me $12,000 and then they turned around and put it out on the lot for $24,000. Come on. I know they need to make some profit, but $12,000 seems excessive, and basically a slap in the face considering everything I pointed out before. I would have figured a profit of about $3000-$4000 would have been more than sufficient. Not to mention the excessive fees they tack on to the purchase of the new car. The dealer fee of $899.00 is ridiculous. That's like the grocery store charging you a $20 service fee for groceries. Think about it. Bottom Line is I am disappointed in myself. I did hours of research and still fell into their trap and let them control the deal with the usual payment, trade, approach, instead of working off the OTD price. Worst of all, not walking out on the $899 dealer fee knowing that everything but the tax, title, and license was negotiable. The lesson here is remember buying a car is a business transaction. Be prepared, know your cars trade value and stick to it. Leave the trade and money down out of the deal until you have the lowest OTD price. Stay focused on where you want to be and take control. Don't play the payment game and get your best price first, otherwise shame on you.
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September 2023 by Audrey Montella
I have waited until now as I was not so angry. I have been taking my car to be serviced for many years, even when I had a Toyota. However, I was not happy when it took all day for my last appointment. I believe if you have an appointment, you should be taken care of first. I have always been able to leave my car at 7:30 or 8:00 and have it back by 12:30 or 1:00. I only work part-time and go home at that time. This last time you had my car until 4:30 and had the nerve to call me at that time about something I might have had done had I been called earlier. At that point all I wanted was to get my car and go home. I have waited until now so that I could rationally tell you my feelings. I was very disappointed in your service!!
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September 2023 by Courtney Pugh
1000% times over would recommend Jarrett Scott Ford. Purchasing our vehicle was so easy, fast and smooth! No hassling at all. The service department is why we wanted to purchase and the sales department and finance are just as good.Thank you so much, Hugo, Michael & Raidel!
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September 2023 by Jenna Branly
I was welcomed by a kind salesman named Johnathon Lewis. He was very helpful from day one on getting me the new car I’ve always wanted. I told him how soon I needed a new vehicle and he was very dedicated in getting a vehicle perfect for my needs. Thank you so much, it was great shopping at Jarrett-Scott!
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August 2023 by Kat T.
I've lived down the road from there for over 20 years. stopped in to look at the trucks I'm glad I did. I ended up purchasing a maverick hybrid gets 40 miles to the gallon.!!! , today's economy, saving money we all need!!! from the moment, I walked into the door I felt comfortable manager came in, introduced his self very pleasant nice man wish I could remember his name ,then my sales person Jason and I went and test drive the truck no pressure talk to my husband came back the next day and purchased it!!! micheal in the finance department very knowledgeable. Pleasant never pushed me explained everything to me and my best options!!!Thanks guys appreciate your hospitality, honesty and value I got for my money!
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August 2023 by Lauren Davis
James was an amazing help! We just had a baby and was looking for something a little bigger. He knew the perfect car! We are in love with our 2023 ford escape! Thank you again James! We got our go to salesman at Jarrett Scott Ford! Looking forward to doing more business with James in the future!
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August 2023 by Austin Sweeney
Came from Kansas to get a CPO’d F150 from Tom at Jarret Scott and he was super helpful in navigating the process despite being in another state. When I showed up they gave me a ride from the hotel and everything was already handled. Only needed my signatures. Good guys. Super friendly.Shoutout to the finance manager Alex for figuring out all the Kansas legal stuff even though he hadn’t sold to a Kansan before.Felt like both Tom and Alex were straight shooters. I put nearly 2k miles on it driving home and had no issues. Love the truck.
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August 2023 by Brenda Tindle
Every time I need service wether it’s an oil change and tire rotation or to have my vehicle checked for something else, it’s always an easy process. Jeff and his team (Robert normally helps me) always try to get me in and out as quick as possible. I trust them and appreciate the fact they always keep in contact with you regarding the process. Jim Scott has a great group at this location and they always have my best interest at heart. Been a customer for years and plan on staying for a long time!! Great job you guys!!
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August 2023 by Rob L.
Brought my Mustang here Tuesday for an oil changeAnd they replaced the battery too!Left the dealer... car started giving issues running rough and the check engine light with the wrench code popped upThis morning I brought my car to Ford Lakeland to have it checked.It turned out the tech who did the oil change didn't plug back one of the wires.Ford Plant City please make sure your technicians are properly trained to do their job.
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July 2023 by Kim Birch
Awesome experience! Hugo was super helpful and responsive and I drove 90 miles to see the car, although he offered to deliver it to me. Alex in finance was great too. Overall a very positive experience and the easiest car purchase I’ve ever made.
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July 2023 by Char Malone
Raidel was truly a blessing and amazing to work with. Thank you so much to all staff at Jarrett Scott Ford.Jeff & Charlene Anderson
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July 2023 by Kayla Bargeron
First time customer: everyone was helpful and sharing tips they knew about my new 2023 Ford Mustang Mach-E GT. Izzy was knowledgeable and wanted to make sure we got the car we wanted. He made sure we sat in the GT and WOW! The difference from premium trim to GT trim was way more than I expected. I’m grateful for all who assisted in this purchase!
