-
February 2024 by Kim Hutchins
I found a dress today that was perfect for an upcoming wedding that I’m going to. When I was trying it on, I noticed a dime sized spot on it which looked like blue ink. I asked the dressing rooms attendant to see if there was a way for them to look and see if there were any more dresses like that in my size. She told me to go look on the rack and if there wasn’t and I still wanted it, they would take a 10% discount off at the register. When I got to the checkout, I asked the cashier if there was a way to see if they had any more of the same dress in the same size. She called over her manager, who said “ Whatever is on the rack is what we have”. So I Told her what the dressing room attendant said about the discount. The manager said “ We don’t give discounts”. This was wild to me, considering that it’s the last item like that and it was damaged. Why would I pay full price for an item that is damaged. This is a typical thing for retail stores to do. Aside from that, I had already been told that I could get a discount on the item. I told the manager that she should make sure that her employees are aware of that as it’s not right to be told something by one employee only to be told something else by another. She got on her walkie and called her dressing room attendant out. She turned to me and said “there, I told her”. I asked if she would honor the discount since that is what I was told and she said no. It’s crazy to me that a manager wouldn’t want to make the sale as there was still a profit to be made and risk losing a customer. Awful customer service.
-
January 2024 by Jose Garcia
Places have clothing everywhere and everything is disorganized.
-
January 2024 by Kimberly
Hate to be a negative Nancy, but I'm tired and sick of the excuses: "COVID, supply chain issues, understaffed, it's the holiday season, etc." Honestly it's everywhere, not just Marshalls --- everywhere seems to have low quality, high priced, minimal selection, poorly kept stores with at best sub-par customer service. And this has gone on for too long. In addition to my aforementioned list, I noticed during this particular trip to Marshalls there was an associate wearing legit pajama pants, a wrinkled cotton tee shirt, and her hair was beyond askew....I would've bet money she literally rolled out of bed and went straight to her shift without looking in so much as her rearview mirror. Just an utter lack of self respect, dignity, and care overall. Bah humbug.
-
January 2024 by Linda Longoria
I found Calida, Good prices and everything I needed.
-
December 2023 by R K
Messy and unorganized
-
December 2023 by Lisa Rennert
Long line but capable cashier's that made it go quick.
-
December 2023 by Wanda Acevedo
They need to lower prices on pots and kitchen items, they also need to bring a better variety of clothing.
-
November 2023 by D J Van
Great selection of items, staff is nice, but overworked...same reason the Shoe rack area is Always in Kaos...dang bus loads of mirant workers come in 5 bus loads at a time and tear the place apart.Avoid Friday/ pay day, and You Good.
-
November 2023 by Rosemarie Smith
Store was okay just not a great selection.
-
September 2023 by Divi Batista
Ilianna my cashier was amazing. She was super friendly, super helpful on my return. I really appreciate her being so kind and not judging because the shirt didn’t fit. Thank you so much too. Ilanna was great
-
September 2023 by SoCo
This Marshall's has a competitor right next door, and it seems like they took that personally. The shelves are stocked, the store is clean, and the product mix is solid.
-
August 2023 by josie callender
Great back to school and work options. Not wide variety of bathsuits I was hoping for but maybe it's due to the time of year.
-
August 2023 by Lannette Ochoa
Good prices and nice selections. Much more cleaner and organized than Ross.
-
July 2023 by mother of four
It was clean store. But not alot of clothes to choose from for school that meet dress code.
-
July 2023 by patty tew
I was looking for more kitchen items, and there wasn't as many as I had hoped to see.
