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October 2023 by Robert W.
As a former employee and having done a lot of research online, I initially drove up to Jarrett Scott after getting an online quote for my 2004 Mach 1 for $15,500 - $17,900 and I was interested in a 2024 Mustang Convertible. They had a Blue one on the lot I was interested in. When I arrived, I ask to speak to the internet sales manager, Roberto. When He came out, he had expressed an interest in my car. My Mach 1 has been a show car, with 39,800 miles, so it was in pristine condition. In addition Ford only made 768 Screaming Yellow 2004 Mach 1's. So considering the age and mileage and rarity of the car due to supply and demand, it was easily worth the 15k-17k they had offered on the internet. I explained that I was a former employee, and I needed an Out the Door quote on the new Mustang, no trade, no down payment, just their best price, plus tax, title, license, and any fees. Well went inside and talked to Chaun the sales manager, and he put me with Derek but long story short I never got my OTD quote, and they only were willing to give me $11,000 for my trade because I was having AC problems. Well, I got the AC fixed. So, I came back two weeks later and was interested in 3 different used Mustangs. After some discussion with Chaun once again, he was able to work out a good price on a 2022 convertible Mustang with only 2,200 miles, which I was happy with. So, it was like new. And they were able to up the offer on my Mach 1 by $1000 from their initial offer. So, I agreed but needed to go home to discuss with my wife. Well, she agreed, so I returned to buy the car. Well, the new car is very nice. My complaint is with the trade. Giving me $12,000 and then they turned around and put it out on the lot for $24,000. Come on. I know they need to make some profit, but $12,000 seems excessive, and basically a slap in the face considering everything I pointed out before. I would have figured a profit of about $3000-$4000 would have been more than sufficient. Not to mention the excessive fees they tack on to the purchase of the new car. The dealer fee of $899.00 is ridiculous. That's like the grocery store charging you a $20 service fee for groceries. Think about it. Bottom Line is I am disappointed in myself. I did hours of research and still fell into their trap and let them control the deal with the usual payment, trade, approach, instead of working off the OTD price. Worst of all, not walking out on the $899 dealer fee knowing that everything but the tax, title, and license was negotiable. The lesson here is remember buying a car is a business transaction. Be prepared, know your cars trade value and stick to it. Leave the trade and money down out of the deal until you have the lowest OTD price. Stay focused on where you want to be and take control. Don't play the payment game and get your best price first, otherwise shame on you.
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August 2023 by Kat T.
I've lived down the road from there for over 20 years. stopped in to look at the trucks I'm glad I did. I ended up purchasing a maverick hybrid gets 40 miles to the gallon.!!! , today's economy, saving money we all need!!! from the moment, I walked into the door I felt comfortable manager came in, introduced his self very pleasant nice man wish I could remember his name ,then my sales person Jason and I went and test drive the truck no pressure talk to my husband came back the next day and purchased it!!! micheal in the finance department very knowledgeable. Pleasant never pushed me explained everything to me and my best options!!!Thanks guys appreciate your hospitality, honesty and value I got for my money!
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August 2023 by Rob L.
Brought my Mustang here Tuesday for an oil changeAnd they replaced the battery too!Left the dealer... car started giving issues running rough and the check engine light with the wrench code popped upThis morning I brought my car to Ford Lakeland to have it checked.It turned out the tech who did the oil change didn't plug back one of the wires.Ford Plant City please make sure your technicians are properly trained to do their job.
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July 2023 by Colton C.
I had an appointment for an oil change at 8:30am for drop off. I received no updates throughout the day on the process. I texted my service advisor a few times and received no response. I then proceeded to get dropped off there right before closing time figuring it should be done by then. Only to find out that the service department had gone home and my truck was not finished. I am a business owner and I rely on my truck to be without it one day is bad enough but to be stuck without it for two days is not good. Especially with absolutely zero communication from the service advisor. I have been bringing my f-150 there since I bought it new in 2017 but this will be the last time it goes in that parking lot.
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June 2023 by Julie M.
What A DIFFERENCE!! For years I've taken my vehicle to Brandon Ford and from the moment I called Jarrett -Scott Ford I knew I made the right choice. From the front desk to the service department, every person I dealt with was friendly and eager to help. So grateful to Mike and his crew. Will DEFINITELY return / recommend!
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February 2023 by Matt T.
This is the worst dealership to have your vehicle serviced at. You'll wait four hours for an oil change even if you have an appointment, and if you ask the service manager Jeff why it's taking so long he will get confrontational with you in front of his service advisors and other customers and tell you " an appointment isn't the time your vehicle gets worked on, an appointment is just the time you get to talk to an advisor." They're great when you're a buying car, however after that sale if something goes wrong you'll be left waiting forever to get it back on the road.
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January 2023 by Patrick S.
Terrible and Unprofessional Service, I have used this place for years and I will no longer be returning. The last few years this place has been extremely discourteous and borderline incompetent in their Service Dept. It seems the good people that worked there are no longer present. I scheduled an appointment for this morning and had confirmation via SMS Text. They cancelled my appointment because the main shop is closed on weekends. They never informed me of this and when I arrived refused me service. They acted like I never made an appointment. Nor did they offer a referral to another business.
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September 2022 by Dee E.
HORRIBLE HORRIBLE HORRIBLE PLACE. I mean where do I even start. I never wanted to be a salesman because their all liars and I never wanted to be that guy lie and get peoples hopes up especially when it came to their money. These guys are frauds they keep cars on their websites to lure you in and think you getting the car you want then they go that car is sold but we have man just hang the phone up rude disrespectful employees I wish I could give no stars. I understand everyone's experience is different but this is a dam joke .
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July 2022 by Genevieve K.
If I could give no stars I would. Mike is an absolute joke. This place has absolutely rude employees and are "too busy" to devote any time to a potential customer. Don't waste your time or money on this dump. I'm more than happy to take my business else where.
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April 2022 by rocket 120
Always in and out quick with service, keeping you updated on service needed in future
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January 2022 by Liza Lisa
It wasn't as quick as I allowed time for, but they were courteous and I got what I went for
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June 2021 by Gary H.
Purchased two trucks May of 2021.Dell Cook Our product specialist made the experience enjoyable and even fun !!Dell's Knowledge of the vehicles and professionalism is the entire reason for Our purchase and why We returned for the second truck the next week.I previously visited 3 other Ford dealerships and left unsatisfied and skeptical of trusting anyone until I met Dell Cook.Our experience was fun and We are completely satisfied cannot say enough!!!Thanks again Buddy
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December 2020 by Nick Islam
Awesome
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July 2020 by Jia L.
Very cocky online/internet sales person. If you are not able to help, don't open your mouth. This left a very bad taste in my mouth even though our in-person experience was ok.
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December 2019 by Chip Brown
Got me in and out quickly, as promised. Checked brakes pad wear, battery, wiper blades, etc. Was actually a pleasant experience. Great deal on the diesel oil change!
