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December 2023 by Rachel Vosburg
This is a great bank! Would be better if the ATM'S would work! I understand technology breaks down and needs work but this is almost every week! It's kind of aggravating! Most of the time I can't go inside to do my transactions! Therefore, I need working ATM'S!Thank you
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November 2023 by Megan Malfe
Terry the teller helped me. She was so kind. She had troubles helping with a check and I watched 5 other workers watch her struggle and offered no assistance! They rather watch her suffer in silence than be a team. A Spanish woman Middle Ages with long black curly hair was very rude to her and embarrassed terry in front of me and other customers relaying she basically does not know how to do her job. Unacceptable behavior. I will never return to this branch and I hope terry gets better treatment.
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November 2023 by Kelly Rogers
Terry Nagy has been such a great help to me as one of your teammates and deserves a big kudos! I've had a unique situation this last year and she's always the one to come to the rescue. Thank you so much for your support and service!!!!
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August 2023 by Armando Rubio
Go there for ATM ? usage. Not sure maybe may open an account here (business or personal). Any recommendations?
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November 2022 by Lisa B
Been a member of the credit union for many many years. I was in last week to drop off a change of benficiary form. Such a disappointing experience. Firstly I was ignored. Only customer in the building. There was a "manager"? on the floor talking to 3 tellers. Okay fine, but how about a quick greeting "We'll be with you momentarily". I could barely hear the teller that did acknowledge me after the conversation was over that she would help me. I have been bothered ever since. Felt uncomfortable leaving the form and as the teller did not even know what to do. I had to tell her what I was told when I picked up the form. I honestly don't even feel good about my money being in there hands any more.
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July 2022 by Sabrina Vang
They are supposed to be open 9am-12pm Saturdays. Sitting here in my car and no one here. Its 9:20 AM-!!!! This bank is so bad.
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May 2022 by Cory
I’ve been with this bank for over 5years unfortunately it has gone off the tracks. I spoke with a teller Linore over the phone and she was condescending and rude. All I had were some simple questions about my account from a teller not someone who believes it’s okay to talk to people rudely. Instead I think I’ll just go with a bank that actually politely answers a customers concerns. What a joke Trax, get better staff and policies cause you just lost an account. Stay away folks. Get a better bank.
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March 2022 by Manolo Diaz
Ive been a member for over 7 years now. I have probably banked with over 6 banks in my lifetime and I can tell you that I have never received the exceptional service and care that This bank and its staff has provided me. I go into the branch and everyone knows my name and go out of their way to say hello and take care of me. Super personable and helpful. I’m very appreciative of Ashley and her entire team there. I wont bank with anyone else.
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March 2022 by sandie bailey
Ashley Shipley has been the best contact I have ever experienced with Trax which used to be Railroad Industrial CC. We have been doing business with them for over 20 years we have all of our auto, recreational and loans through Trax. She is such an asset to your company. She has very strong communication skills and follows up immediately. Her sense of urgency when it comes to customer service is top notch. Thank you Ashley for all you have assisted us with in the past few years.
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March 2022 by Kaylee Parsels
The Plant City branch has the best member service around! They are always so friendly and personable. I love Trax CU!
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March 2022 by Lori S.
I love this credit union!!!!We got stranded in our RV driving from Florida to Texas and Ashley helped arrange a loan for us to get the repairs and get back on the road!!!My kids all have accounts, I refer people all the time!I kept my accounts even after moving out of Florida!!!
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March 2022 by Blake Mathers
Excellent staff all the way around. Will help you anyway they can. Have been with the credit union for sometime now. Family atmosphere.
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March 2022 by christopher riley
Staff at trax are always helpful and take care of there members. Highly recommend them for your bank and loan needs.
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March 2022 by Christy King
Ashley Shipley always goes above and beyond to help and responds quickly! Love banking with Trax because of her service!
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March 2022 by xGeneral_Mafia
The new young girl with the black hair is BEAUTIFUL!! I think she works drive threw on the weekends but that’s about it