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March 2024 by Rium 139
Visited this Br. to request a fairly lg withdrawal. I was told it must be transacted via a cashier's ck. No problem. I was then given a blank withdrawal form to complete in its entirety, and she asked for my driver's license. I inserted my ATM card into the apparatus and keyed my pin number. After doing so, she asks me 3 different times was the withdrawal coming from my Trust account. I thought the ATM card, w/ pin, was associated with ONE specific account, ONLY. I answered, "yes." Honestly, I was surprised she referred to the savings acct. as a Trust account because I'd requested the change earlier that morning @ the BOA near the Galleria -- which I expressed to her. She then asks me why did I not make this withdrawal while there? What a question to ask!! Did she not want to wait on me? Did she not want my business? She then tells me she was going to send me a text & I must now tell her the code from the text. I commented it was a good thing I had my cell because I usually do not have it. She then lectures me by stating I should carry it at all times because an emergency may arise. Since I am single, w/o any children, & my parents are deceased, the chances of me receiving an emergency call are nil (of course she did not know that). But, why was I going through the 3rd degree w/ her? I digress. She then asks me to verify the last 4 digits of my cell phone number. Why must I do that? Send me the text and I'll give you the code. She then stated she will call the Mgr. over to have her to confirm. At this point, I'm incensed because I'm feeling as though I am some sort of criminal.The Mgr. arrives & I erroneously gave the last 4 of my SSN instead of my cell. They looked at each other like "let's call the cops." I then realized my error and recited my entire cell phone number. Had the teller simply explained that I was being taken thru these hoops for my protection, beforehand, maybe I could have been more prepared and receptive to the shakedown. Then the Mgr. says, "I'll stay w/ you because I have to sign it anyway." Honestly, this was simply too much drama for a basic withdrawal from my savings acct. It's raining profusely outside and the teller asks if I wanted an envelope for the cashier's check. Really??? First impressions are lasting-- I will NOT be returning to this Br.
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February 2024 by Johanperez
Alberto PerezYour support was essential to open our accountThank you ??
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February 2024 by Valerie Kaitlynn Cortes Patino
Alberto PerezHelped us a lot with our new business account ✨
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January 2024 by Daniel Nucete
Alberto Perez Gonzalez excellent service, very friendly and attentive
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January 2024 by john deed
Branch gave me the run around when trying to cash savings bonds. Every visit they made up new requirements first it was having an account for one year, then two. Went to another branch on Flamingo and Sunrise, and they had no issue cashing them what so ever. Maybe employee education matched with competency would help this branch.
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January 2024 by Aran Blaay
Alberto helped me with everything.
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December 2023 by JHALMAN MONSALVE
Alberto excellent service !!
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December 2023 by Fer Osorio
Alberto provides excellent service
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December 2023 by Daniel
worst customer service i have ever experienced. absolutely shameful disregard to their clients
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November 2023 by holl yan
Alberto was very helpful with opening a new account. Great customer service & very knowledgeable.
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September 2023 by Solace Ink
Very unsafe, tons of homeless drug addicts walking around like zombies in the parking lots. A bank should be the last place they hang out at. They’ve had this issue for over a year and if anything just gets worse.
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July 2023 by Kevin Palacio
Alberto Gonzalez was a great help! Very helpful and knowledgeable. Definitely recommend asking for him for any banking needs! Gracias Alberto.
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July 2023 by Denis MARTINI
Alberto helped me, what’s a professional !Friendly, easy, perfect !I recommend Roberto for any banking needs at Bank Of America !
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July 2023 by Nick Nersesov
I opened an account some time ago and I want thank Alberto for his help. Everything was very fast and clear. Alberto is the high level Pro!
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June 2023 by Jessica Fraser
Alberto is an excellent professional, he is very caring and offers wonderful customer service!
