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November 2023 by Qmouse 72
Called branch several times all ended up answered by the national representative. They emailed the branch but I've never received a call back. I verified with representative and they said the office is open to 5pm. I came to the branch at 4:15pm. The office is closed. After reading the reviews...their head quarter need to do something.
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April 2023 by Greg F.
I went in here to open an account and move a good chunk of money from another bank. It was amazing how unhelpful they were. They stuck me in a corner and told me to do it online myself
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December 2022 by grace adeyemi
Unresponsive Financial Advisors that don't match the exceptional Customer Service reputation of Charles Schwab. They will not pick up calls, respond to emails. Drove 40 mins to this location to drop off a check. Knocked at the door at 5:03pm, they looked at me and ignored me for 5 mins before they opened the door and sent me be back to mail the check or come back the next day. They could care less. There was no reason why they couldn't collect the check from me and process the next business day. Instead, they want me to waste gas and drive another 45mins just to drop off a check. This is the worst, disrespectful and most inconsiderable advisors. I'm re-considering by business with Schwaabs at this point, too bad.
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December 2022 by carla fore
Love the service they provided, everything from investing to financial planners. Anything they don't provide on site they linked us to an excellent group which included concierge service and legal
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December 2022 by Layo Nice
Unresponsive Financial Advisors that don't match the exceptional Customer Service reputation of Charles Schwab. They will not pick up calls, respond to emails. Drove 40 mins to this location to drop off a check. Knocked at the door at 5:03pm, they looked at me and ignored me for 5 mins before they opened the door and sent me be back to mail the check or come back the next day. They could care less. There was no reason why they couldn't collect the check from me and process the next business day. Instead, they want me to waste gas and drive another 45mins just to drop off a check. This is the worst, disrespectful and most inconsiderable advisors. I'm re-considering by business with Schwaabs at this point, too bad.
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July 2022 by Charles Barkley
At dealership buying a car and needed to see if the branch would do a cashiers check. I called and the plantation office in middle of the day was unable to take the call so was transferred to National number. The agent then transferred me again without completing the task.. called back after going through all the prompts and finally reached someone I asked the question they said they’d check and place me on a brief hold and 10 minutes later still hadn’t come back.
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April 2022 by Steve Breitkreuz
Poor service. Ended up using another broker.
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December 2021 by Berlin R
I usually get great customer service over the phone but when I went into the branch the lady at the front desk Yanet was very standoffish , not what I was expecting at all
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November 2019 by Alejandro Mayer
Not sure what they do all day there. Advisors looking dashing but not busy and unable to answer my questions after 30+ years as a faithful investor. Too bad, I prefer the robots... The story continues. November 18 went to the branch to ask why my checks were bouncing when I had 13K available and requested credit for the penalties incurred. They couldn't give a reason and promised to call me with the answer but they never did... Called yesterday to close my investors checking account!
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November 2019 by Ralph Gentile
long term customer. they provide all things around financial and investing. highly recommend and with 0 cost trades a no brainer
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October 2019 by carlos benamu
WE WENT YESTERDAY AND IF IT WEREN'T FOR PREETI KANTETI WE WOULD HAVE NOT BEEN ABLE TO RESOLVE OUR ISSUES. HAT SEEMED TO BE A VERY COMPLICATED ISSUE, WAS AN EASY FIX FOR HER. INCREDIBLE CUSTOMER SERVICE AND VERY PROFESSIONAL. AN IMMENSE THANK YOU.
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May 2019 by Paul Motes
No one ever answer phone they say they will call they don't go there no customers and they cant see you HORRIBLE customer service unresponsive
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July 2018 by Tom B.
I would give them no stars if I could, On top of my previous review where I note that they ran a hard inquiry into my credit, and that it took 10 days for them to send my money to me, today I got a notice of overdraft, along with a $34.00 fee because Schwab made a ACH withdrawal from my account for the amount that they were supposed to send me, without authorization. I would also like to note that the address listed for them is not correct. They moved a while back and never changed the address on their website,
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June 2018 by Jeffrey Oldakowski
same thing - can't get anyone to pick up the phone or call me back
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May 2017 by Natalia Vesga
Unresponsive Financial Advisors that don't match the exceptional Customer Service reputation of Charles Schwab.
