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May 2023 by Adham Abdou
Angela Paulino was super helpful when I needed to create my business account for my LLC. Very professional and broke all the requirements down super simple, made the process effortless! Highly recommend!
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April 2023 by Anabel S.
This is the 2nd time I have issues at this branch. Being a Private Client doesn't mean anything there. You have to make an appointment because you can not do anything just walk in. Then you make an appointment and you get there and the person who should meet you is not there, she didn't go to work, then is no body there to get your appointment, at least they should send an email canceling your appointment early morning when they know the only person in the entire branch that can open a simple bank account it didn't go it work.
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March 2023 by D
Not one staff member was able to assist me with a matter that was beyond a teller request.
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January 2023 by Coni Alvarez
It is always a pleasure going to Chase Bank thanks to Brenda Lopez! She is always SO helpful and deserves all the praise! Thanks to her, I love banking with Chase :) Thank you for making it a 5 star experience!
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January 2023 by ODETTE CRISTINA JACOME DIAZ
Be careful!! alert, danger foreigners, the bank chase ATM machines are from another company and no one is responsible for the money you withdraw through them from your country of origin, they discount your bank of origin but the ATM DOES NOT DELIVER THE MONEY. It only gives you a receipt where they confirm that YOUR MONEY WAS NOT DELIVERED IN CASH OR DELIVERED EVEN THOUGH YOU CALL AND COMPLAINE, BECAUSE THE MONEY did not leave the chase bank and the receipt that the machine gives you the company that manages these maquinas DO NOT REFUND YOUR MONEY EVEN WITH A RECEIPT IN HAND WHERE THE MACHINE CONFIRMS THAT I DID NOT DELIVERY THE MONEY.
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November 2022 by Tiffany Gunter
The DMV requires a notarized form HDMV 82042 and they suggest you go to your bank to get it notarized. Joy had never seen such a form and was not keen on walking out to my car. She was hoping I’d just keep the one I had- which had a mistake from another notary who hadn’t done one in awhile. No big deal, right? Except the DMV often rejects forms with mistakes. Joy elected to let me try my luck with the DMV. I give a star for the fact that they let me print a blank form on their printer.
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September 2022 by Ernell Vance
Horrible customer service tellers do not know the new rules that are implemented by chase bank broward bank is diety security guard was sitting in a corner twisting his braids into his hair very unprofessional
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April 2022 by Lauren Hardie
Had a fantastic experience. I had made an appointment to see Alexis and she was very kind and patient and friendly. She made very helpful suggestions and got me through a tedious process smoothly and easily. If you have a complicated banking situation (not a simple transaction that a teller can help with) I would highly recommend making an appt and working with Alexis.My critiques: it was not clear where to sign in, and myself and several others entered and weren’t sure what to do. Someone came out to help eventually, so this was not a huge issue. I also happened to arrive around the same time as a bunch of people so there was not enough seating for us all. But otherwise I felt like I was seen and got through in a reasonable timeframe.
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March 2022 by Ben Thayil
I have had my business accounts here for years. Over the last year, the customer service and management have been very poor. If you’re looking to start new business accounts, I would choose another bank.
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March 2022 by Lauris Go
Horrible experience, I came here to deposit the money for my rent payment, guess what the machine say that they have trouble and never give me my money back and also never deposited into my account, this is not fear!!!I worked hard for this and I’m not supposed to be losing my time with this bad service!!!
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January 2022 by Damaris Ortiz
I was depositing in the drive thru ATM and it broke. Would keep telling me to take back the money while there was nothing inside . The bank had closed already but There were 2 workers inside . I tried to ask them if they could help me or tell me who to call because the atm is not working and has my money inside but they completely ignored me. Did not care. Didn’t even bother to come to the door and kept telling me to go away. Very disrespectful and no good customer service at all. After trying for god knows how long I was at least able fo take my card back from the atm but it still kept my money and didn’t add it to me account. Disgusting treatment from the employees .
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September 2021 by Benjamin F.
I went to this location yesterday to withdraw money. I used one of the atm machines inside the bank. The money that i withdrew never came out. The bank associate inside called to have the funds replaced being that she was right there and witness it. They told me 12 hours. 24 hours later, the money still not back in my account and I'm told it could take up til October 1st. How I'm i going to survive 2 weeks on $6.16!
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February 2021 by Russell A.
Overjet overdraft fees for simple transactions have a $50 charge they overdraft me $34 I don't understand why they run commercials for PR when when you actually do the business with them I just don't I don't think you should waste your money on any kind of PR commercials or anything I guess that's the s***** you win but At least they won't complain when these new apps and your bank banking apps take over and screw them out of everything can happen too soon for me Complaining at this location but it really has nothing to do with the branch of the branch managers at least they're not the majority of the problem
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June 2020 by HARRIS SAFRA
Chase has been very good to me . Except when it came to PPP. I was very dissapointed. They are much better than TD!
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May 2020 by Nicole Moler
This afternoon I went to this branch and a woman named JOY refused to let me withdraw money from MY savings account because my license was expired. I explained to her that I have already ordered a new one but for the obvious reasons ( covid19) everything is delayed. She did not care. I also explained that I am a nurse headed to NY this weekend and I need this money. I offered to show her 2 Nursing badges and my social security. She did not care. Her and some young guy that she was training just laughed about it. I did not ask for special treatment for being an HCP but all I asked was compassion for someone who is putting her life out there in the frontlines. This is disgusting.
