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January 2024 by ccamillee_x
Don’t go to this place. They are super rude and talk to you like you are stupid. The manager Daniella(if that even is her name) has a condescending passive aggressive attitude and despite calling for a week to see if we can drop clothes off never once mentioned their rules when dropping off stating with THE MOST AMOUNT OF ATTITUDE”well its on the sign here and on the door so”. She does not seem like she even wants to work there and talks as if you are less than. She treats any new customer with attitude even when walking through the door. I also see that there are MULTIPLE reviews about the employees attitude and an owner who lacks proper accountability and leadership because if this has been going on for months, then you’d have it fixed by now. Stand clear from this place and do not bother.
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January 2024 by pat curran
A great place to find great fashions. The ladies are very friendly and helpful. They know fashion. If you need assistance putting an outfit together ask for Adrienne
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January 2024 by Yvette G.
I love coming her when I'm in Virginia....They have a good selection of clothes and sizes... the customer service is so great here , they are very helpful...
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December 2023 by Ngoc Dung Pham
Customer service is really bad. I walked in the store and the lady upfront just said to me "we don't take white trash bag" with an attitude on her face. I do apologize for the bag being ripped a little because it got caught on the door handle. However, this is my first time here, am I suppose to know which bag to put my clothes in? I do not care if you're the owner, boss or manager. Please treat your customer with respect if they did nothing wrong to you.
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December 2023 by Stephanie P.
Very rude and unprofessional. No greeting at all and tell me straight up "we do not take your bag".
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December 2023 by Dee B.
This is for the selling process.Buying clothes here is not bad at all. They have great sales and coupons and specials. Selling, not so much. In a nutshell, they supposedly make you an offer and pay you cash for what they keep. Or you get a few dollars more if you take the store credit instead. My selling experience was so passive aggressively ridiculous, now that I'm thinking about it, maybe it was just this one particular cashier. On the front end of the transaction, this person was so dead wrong, I just knew the back end results would be a fail for me, and it was. Either on purpose or not, it felt like a setup, the joke was on me. I let go and let God at that point.Because of this, I don't recommend selling here. Maybe others have had better luck with different cashiers. I'm not a stranger to consignment. I totally understand some places are super picky but it stinks when you are at the mercy of whoever feels some type of way about you, then they take it out on your clothes. I've done way better at other places. I have done better on Internet platforms such as swap.com and thredup, who are notorious for sketchy buying.It was said that they donate non selected clothing to a women's cancer organization (they didn't say who exactly}, so RIP clothes.° _ °
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November 2023 by KayAnna A.
Fantastic selection! I was honestly wowed at this location. I don't think I could ever walk out of the store without purchasing something. The staff is so friendly and very helpful with their suggestions. The store is organized well and very clean. Easy to find things in their designated sections. Can't wait to go back and find more!
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November 2023 by Donna Lovellette
I want to thank Adrianne for being my stylist today. I always feel comfortable shopping with you because you give me your honest opinion. You’ve been so helpful in directing me to clothing that looks great on me and you would never let me purchase anything that would make me look bad. Not only that, but you were so helpful with all of the other customers in the store while I was there. You are truly the best and I will never shop at another consignment shop as long as you’re around. Thank you again for being so awesome.
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September 2023 by Rafa
I Love this store, they have great designer pieces for low prices, the staff is great and really helpful.Reading other reviews is obvious people are upset they didn’t buy their items or just couldn’t follow simple rules… If you are coming to sell and bring items that are in great condition within their needs you can make some extra money, obviously don’t expect for them to buy everything or to get rich.Otherwise this place is great for shopping on a budget.
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September 2023 by Donna Wicks
Went there today with stuff on hangers and they told me it had to be in bags. Went to car and took everything off hangers and put in bags in the heat. After 45 minutes they did not take one piece of clothing. I had good stuff. I rather give to people that really need it then wasting my time to go there. They are also very rude and pushy. They try to make u buy. A lady came in with a little bag after me and the gave her over 60 dollars. I had to big bags and they took nothing. DON'T WASTE YOUR TIME
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September 2023 by katalin bard
Disrespectful, disorganized and mismanaged. Website says they give an offer on the spot when you bring in items to sell. Called ahead to see what they are welcoming. It was long sleeved tops, flat shoes and all good brand names. Took in 3 bags of shoes and 1 bag of long sleeved tops. While there, I was informed that they are taking short- and sleeveless tops. I was also informed, that they are NOT giving an offer on the spot, rather they will text me when they are finished with their decision making as to what to accept. And, should I not show up to collect what they decided not to make an offer on within 72 hours of my dropping off the items, the items will be discarded or donated. Between those bags I had high-end, some never used items as well as low cost ones. Upon returning I was informed they will not take any of my items. That is fine, except I would have preferred to save the 1 hour driving time to and from the store should they have adhered to the advertised “offer on the spot”. However, what I find absolutely unacceptable is the state they returned my items. The tops I left were all laundered and ironed and neatly folded. They returned them all mingled in a ball and amongst some of the shoes, a silk shirt resembling a sheet of paper crushed. I made a comment of the same to staff, it was met with complete disregard. Dirty business.
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September 2023 by Natural Glow
I would give ZERO star if I could!! Terrible costumer service Adriana is sooo rude and always give the customers atitude. It doesn't matter if you are buying, selling,dropping off merchandise or in the phone asking for information she always will treat you with NO RESPECT!! I’m also in business and I know for fact that behavior is not acceptable. Also, if you drop off merchandise make sure you get everything back and you don’t have any item missing from your bag.I don’t believe it will be on business for long time with this behavior. I would not recommend this place to anyone.
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September 2023 by Sarah S
What a joke. Do not shop or sell here. You are better off going to Goodwill or a Goodwill boutique. I brought three whole boxes of on trend name brand and designer items and they only took one item for $3. They offered store credit instead of cash so I took a look around. Everything they have is outdated.
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August 2023 by Celia K
They should AT LEAST update their website. It says the store opens at 10 am but you get there and it says 11 am. There goes 1 hour of wasted time. Then you finally get in and they tell you that whatever they want to buy from you it will take 72 hours to get back to you. The website says YOU GET THE MONEY RIGHT AT THE COUNTER, differently from consignment stores.PLEASE UPDATE YOUR SITE! Everyone’s time is precious! I drove 15 miles to get there!
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August 2023 by Anne L Whitfield
They advertise that they have designer brands and only buy things that are current. About 80 percent of the clothes were old styles and looked wornout. The few decent pieces seemed overpriced at best when I know that they are on sale new for less at Macy's and Old Navy. They did buy 3 things I brought in but became a bit pushy and not very nice when I didn't want a store credit. Not a place I will be returning to any time soon.
